Customer Service Representative – Nordic Languages

Nexi Group

Customer Service Representative providing phone and written support for business customers and partners in Nordic languages. Working independently on invoicing, terminals, or acquiring with a focus on customer satisfaction.

Posted 7/7/2026full-timeKraków • 🇵🇱 PolandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide Phone support for business Customers and Partners.
Provide Written support in Email and Chat for Business Customers and Partners.
Manage Cases and varying administrative tasks.
Ensure high customer satisfaction.
Process and communication assistance for colleagues.
Complete various ad hoc statements.
Work independently in the following topics: Invoicing, Terminals or Acquiring.

Requirements

What you’ll need

Spoken and written fluency in at least one Nordic Language (C1): Norwegian, Swedish, Danish or Finnish.
Spoken and written fluency in English (C1).
Previous experience in Customer Service, Finance or FinTech.

Benefits

Comp & perks

Attractive salary.
Quarterly Performance Bonus.
A competitive benefits package to reward your expertise and contributions
Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Case ManagementInvoicingAdministrative TasksCustomer SupportWritten CommunicationPhone SupportEmail SupportChat Support

Soft Skills

High Customer SatisfactionIndependent Work