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Customer Service Representative, Swedish
Nexi GroupCustomer Service Representative providing support for business customers in Krakow. Handling inquiries via phone, email, and chat on invoicing and terminals.
About the role
Key responsibilities & impact- Provide Phone support for business Customers and Partners.
- Provide Written support in Email and Chat for Business Customers and Partners.
- Manage Cases and varying administrative tasks.
- Ensure high customer satisfaction.
- Process and communication assistance for colleagues.
- Complete various ad hoc statements.
- Work independently in the following topics: Invoicing, Terminals or Acquiring.
Requirements
What you’ll need- Spoken and written fluency in Swedish (C1).
- Spoken and written fluency in English (C1).
- Previous experience in Customer Service, Finance or FinTech.
Benefits
Comp & perks- Attractive salary.
- Quarterly Performance Bonus.
- A competitive benefits package to reward your expertise and contributions.
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work.
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment.
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Case ManagementInvoicingAdministrative TasksCustomer SupportWritten Communication
Soft Skills
Customer Satisfaction FocusIndependent WorkCommunication Assistance