Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Gcore

Customer Support Specialist, Day Shift

Gcore

Customer Support Specialist providing first-line support for technical issues via chat, email, and phone. Collaborating on product consultations and resolving customer inquiries about Cloud, CDN, Hosting, and AI.

Posted 7/2/2026full-timeRemote • 🇵🇱 PolandJuniorWebsite

Tech Stack

Tools & technologies
CloudDNSLinuxTCP/IP

About the role

Key responsibilities & impact
  • First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English
  • Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more
  • Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.

Requirements

What you’ll need
  • 1+ year of Technical Support experience
  • Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
  • Good understanding of hardware and software diagnostics (reading logs, etc.)
  • English level B2 or higher
  • Excellent customer advocacy and soft skills
  • Strong problem-solving abilities
  • Quick learner, organized, and a team player
  • Responsible, polite, and optimistic with strong communication skills
  • Able to explain complex concepts clearly and simply
  • Skilled at prioritizing tasks
  • Nice to have: Experience with Cloud, CDN or Hosting
  • Nice to have: Experience with Linux and API

Benefits

Comp & perks
  • Competitive salary
  • Flexible working hours
  • Remote, hybrid, or office work options depending on your role
  • Work from anywhere in the world for up to 45 days per year
  • Private medical insurance for you and your family*
  • 5 additional vacation days*
  • Additional fully paid sick leave days*
  • Allowance for significant life events and birthdays
  • Language classes
  • Modern office space with free snacks, drink and entertainment options*
  • Team sports activities*

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Technical SupportNetworking (TCP/IP, DNS)Hardware DiagnosticsSoftware DiagnosticsProblem-SolvingCloud ServicesCDNHostingLinuxAPI
Soft Skills
Customer AdvocacyCommunication SkillsOrganizational SkillsTeam PlayerQuick Learner