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Customer Service Representative, Norwegian
Nexi GroupCustomer Service Representative providing phone and written support for business customers at Nexi. Collaborating with teams in Kraków to ensure customer satisfaction and manage cases.
About the role
Key responsibilities & impact- Provide Phone support for business Customers and Partners.
- Provide Written support in Email and Chat for Business Customers and Partners.
- Manage Cases and varying administrative tasks.
- Ensure high customer satisfaction.
- Process and communication assistance for colleagues.
- Complete various ad hoc statements.
- Work independently in the following topics: Invoicing, Terminals or Acquiring.
Requirements
What you’ll need- Spoken and written fluency in Norwegian (C1).
- Spoken and written fluency in English (C1).
- Previous experience in Customer Service, Finance or FinTech.
Benefits
Comp & perks- Attractive salary.
- Quarterly Performance Bonus.
- A competitive benefits package to reward your expertise and contributions.
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work.
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment.
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Case ManagementInvoicingAdministrative TasksCustomer SupportWritten Communication
Soft Skills
Problem SolvingIndependenceCustomer Satisfaction Focus