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Alight Solutions

Customer Care Delivery Specialist, HR Services, English, German

Alight Solutions

Customer Care Delivery Specialist providing HR support for clients in English and German. Assisting with HR inquiries via multiple channels and ensuring effective use of online systems.

Posted 7/15/2026full-timeRemote • 🇵🇱 PolandMid-LevelSenior💰 PLN 5,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong communication skills in both English and German, with a focus on providing exceptional support to clients regarding HR procedures and benefits. Exhibits adaptability and attention to detail while investigating complex cases.

Highest-signal resume keywords
Excellent English C1Excellent German C1Written Communication SkillsVerbal Communication SkillsCustomer Care Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
AdaptabilityAttention to DetailSelf-MotivationWillingness to Learn
Industry Keywords
HR ProceduresEmployment BenefitsOnline HR SystemsClient SupportComplex Case Investigation

About the role

Key responsibilities & impact
  • Providing support for the clients’ employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other).
  • Explaining how to use the online HR systems.
  • Investigating more complex cases.

Requirements

What you’ll need
  • Excellent English: C1 minimum
  • Excellent German: C1 minimum
  • Adaptability and attention to details
  • Excellent written and verbal communication skills
  • Self-motivation and willingness to learn
  • Experience in Customer Care is a plus, but not required.

Benefits

Comp & perks
  • Private medical care
  • Life insurance
  • Pet insurance
  • Benefit platform (MultiSport card, tickets, vouchers, and many more)
  • Career Growth Opportunities
  • Work-Life Balance
  • Extensive ongoing training program
  • Opportunities to engage in many events, activities and charity initiatives
  • Modern office in a convenient location in Kraków