Alight Solutions

Consultant

• Partner with clients and cross-functional teams to define and deliver Health & Welfare benefit solutions
• Incorporate industry best practices and inclusive employee experiences into solutions
• Identify, assess, and communicate risks related to plan design, compliance, and legislative changes
• Manage requirements gathering, issue resolution, and project timelines
• Serve as a Health & Welfare subject matter expert across medical, dental, vision, life, disability, and related benefit plans
• Support requirements reviews, acceptance processes, and continuous improvement initiatives
• Facilitate knowledge transfer and transition activities, stakeholder readiness, and client support experiences
• Coach, mentor, and develop team members
• Provide leadership with insights and recommendations on client trends, business challenges, process improvements, and innovative solutions
• Advocate for compliance, accessibility, and fair benefit administration practices
• Champion collaboration, inclusion, respect, and belonging

Delivery Consultant III

Customer Support

• Lead a team of inbound and outbound call center agents supporting Medicare-eligible retirees
• Drive daily, weekly, and monthly management routines and business results
• Ensure the team meets or exceeds key performance metrics
• Manage appointment confirmations, courtesy calls, web chat, and email activities
• Manage inbound call operations focused on efficiency, referrals, accuracy, compliance, and quality
• Monitor Customer Service Associate performance against objectives and goals
• Address positive and negative performance issues promptly
• Drive accountability and immediate performance improvement
• Achieve individual and team targets through coaching, planning, and motivation
• Ensure accountability for operational metrics and key performance indicators
• Ensure smooth service center operations
• Handle and supervise customer complaints and escalations related to Retiree Health Solutions delivery
• Partner with Alight teams on CSA skill maintenance, schedule accuracy, process compliance, and stable operational delivery

Customer Service Manager – Retiree Health Services

General

• Work with knowledge of securities industry, brokerage investing, and other company services
• Help customers select the most appropriate provider for After Tax Brokerage Accounts
• Provide information and guidance on qualified plan distributions, loans, investment choices, and specific plan rules
• Identify appropriate IRA account types and communicate IRA options effectively
• Navigate the internal PFC 529 website to retrieve college savings plan information
• Build a knowledge base and communicate to employees what the advisor relationship is
• Conduct customer and support interactions
• Work independently to troubleshoot, research issues, and develop solutions
• Educate callers on retirement and education funding concepts
• Listen to customers and assess articulated and unarticulated needs
• Use data to objectively guide, persuade, and influence customers
• Ask relevant probing questions to assess customer needs
• Engage with the Call Center and Defined Contribution Client Teams to help achieve goals

Brokerage Specialist

AI Engineer

• Design, build, and maintain AI-powered search, summarization, and chat applications for the internal AI-powered search and chat platform
• Build or integrate agentic AI systems involving multi-step reasoning, tool-calling, or autonomous workflows
• Implement information-retrieval solutions including vector-based search, relevance ranking, and retrieval-augmented generation (RAG)
• Develop production-ready AI applications in Python integrating with AWS services
• Build and tune OpenSearch/Elasticsearch indexes for semantic and keyword search use cases
• Evaluate, tune, and refine AI models and system performance through experimentation
• Partner with product and business stakeholders to translate requirements into scalable technical solutions

Senior AI Engineer

• Build agent patterns, retrieval, and guardrails for agentic assistants serving Alight participants
• Build an MCP server that serves a skills registry to AI coding agents in the IDE
• Develop reusable LangGraph agent patterns for multi-agent orchestration, memory, tool-use safety, and guardrails
• Build an agent evaluation platform using DeepEval and Ragas with CI/CD quality gates
• Develop document ingestion and retrieval pipelines including chunking, embedding, vector search, reranking, and citations
• Automate CI/CD and AWS deployment for AI agents using ECS, Fargate, and Agent Core
• Build AI-enabled devcontainers with integrated tooling, validation, and testing
• Instrument production workloads with OpenTelemetry and build dashboards for LLM cost and token tracking
• Convert governance controls into pipeline checks with automated evidence collection
• Implement semantic caching, rate limiting, and graceful degradation for agent workloads
• Create reference implementations, SDK and CLI tooling, and documentation for other engineers
• Help power AI delivery across Alight, whose platform supports health, wealth, wellbeing, navigation, and absence-management services for more than 30 million people

• Define Alight’s AI strategy and translate it into a focused portfolio
• Decide where Alight builds, partners, buys, and stops investing
• Govern AI investment for cost per outcome
• Mature the AI reference architecture into the operating standard
• Shape an operating model balancing enterprise standards with speed and ownership
• Lead a reusable platform for secure, reliable, repeatable AI development and operation
• Oversee agentic foundations, orchestration, retrieval, knowledge access, and model selection
• Lead evaluation, observability, and integration with enterprise data and services
• Establish the AI Development Lifecycle with standards, testing, security, and quality gates
• Deliver agentic AI-powered benefits experiences that help participants understand and act on their benefits
• Own outcomes from shipping through adoption, reliability, and user experience
• Scale intelligent automation across complex operational processes while preserving human oversight
• Build responsible AI into solution design, evaluation, release, monitoring, and improvement
• Partner with risk, security, privacy, legal, and compliance leaders on AI controls
• Recruit, develop, and lead a world-class AI organization
• Represent Alight’s AI strategy to clients, partners, executives, and the broader market

Vice President – AI Engineering

Analyst

• Communicate ongoingly with team members and Operations Managers to complete workforce tasks
• Add training, meetings, and appointments to schedules and update skills
• Produce and be accountable for daily, weekly, and monthly forecasts for call volume, AHT, and shrinkage
• Support real-time monitoring of appointments and ensure appointments are not late or missed
• Monitor intraday delivery for all clients and recommend actions for inbound and outbound activity
• Process PTO and early leave requests in Microsoft CRM and IEX
• Level and smooth appointments for agents
• Support ad hoc reporting within the CRM platform
• Oversee skill routing through skill audits and optimization
• Monitor and recommend actions to help teams meet service-level goals

WFM Real Time Analyst

• Provide support to clients’ employees with questions about HR procedures or employment benefits through phone, webchat, or other channels
• Handle salary and payslip questions, onboarding, holiday/leave allocation and conditions, overtime, and related topics
• Explain how to use online HR systems
• Investigate more complex cases
• Work in an international team
• Participate in events, activities, and charity initiatives

Customer Care Delivery Specialist, HR Services, English, Spanish

Manager

• Provide direction and process compliance to Behavioral Health Engagement teams
• Participate in Behavioral Health/Medical Ally interviews and recruiting
• Oversee onboarding and provide a consistent training process
• Identify training and process gaps and provide ongoing staff support and training
• Identify efficiency improvements and address key business issues
• Develop and monitor departmental and individual performance metrics and establish plans to meet goals and KPIs
• Collaborate with QA teams to increase departmental quality
• Participate in clinical conferences with vendors and payers to maximize employer and health-plan support services
• Support Sales and Account Management with clinical training for clients and vendor partners
• Oversee weekly rounds and ensure weekly huddle content accuracy
• Perform call assessments and coaching sessions to ensure a consistent participant experience
• Complete bi-annual performance reviews with Behavioral Health/Medical Allies and Leads
• Participate in leadership duties and service delivery leadership meetings
• Adhere to confidentiality and HIPAA requirements
• Fulfill additional responsibilities assigned to support operational and financial success

Behavioral Health Navigation Team Manager

Solutions Engineer

• Leveraging deep Absence and Disability domain expertise to resolve complex claim issues including escalations and client inquiries.
• Developing and maintaining expertise in all Alight products and services and can convey value of the One Alight service model to clients. Instilling customer confidence and deepening brand strength through comprehensive domain knowledge.
• Demonstrating comprehensive solution expertise and consulting with clients on how to best leverage Alight’s solutions to achieve desired business outcomes.
• Absorbing and substantively supporting our technology and service solutions, including relevant industry trends, practices and risks.
• Providing technical expertise to support internal and client delivery needs such as pre/post-production testing, SSRs/CROs, and defect management.
• Providing timely, proactive status updates to internal and external stakeholders with a high degree of consistency and accuracy.
• Managing client escalations to accelerate issue resolution and mitigate retention risk. Collaborating with cross-functional internal teams and external key stakeholders as appropriate to identify themes and trends in Service Delivery/Claims.
• Adapting to changing conditions and proactively learning and applying new skills, methods, and behaviors. Shifting quickly to meet client/business demands while displaying confidence, engagement, and leadership.
• Acting as a change agent; Seeking out and trying new ideas for continuous improvement.
• Organizing, hosting, attending and/or contributing to cross departmental and client/broker meetings as needed. Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.

Client Manager – Leave Solutions

• As a senior AI/ML engineer, you will be responsible for designing, developing, and deploying machine learning models and AI applications that solve complex business problems.
• Design and develop search and chat applications that utilize agentic AI.
• Design and develop AI pathed paths for the Alight engineering organization.
• Experiment to evaluate application performance, including designing experiments to evaluate the performance of machine learning models, and then analyze and interpret the results to improve model performance.
• Stay up to date with new tools and technologies and evaluating their potential impact on the business.
• Work with stakeholders to develop and tune algorithms to address business needs. You should be able to effectively communicate your ideas in non-technical terms to help educate business partners
• Collaborate on a high-performing, agile team with a global presence

Associate

• Leverage Loopio AI features and other approved AI-assisted tools to accelerate research, draft response options, summarize source materials, and identify potential content matches.
• Review AI-generated or pre-populated responses for relevance, completeness, formatting, and alignment to the question being asked before routing begins.
• Conduct targeted research using approved sources, including Loopio and other internal knowledge repositories, client materials, and publicly available information when appropriate.
• Identify gaps where standard content does not fully answer the question and escalate.
• Proofread and edit proposal content for grammar, clarity, consistency, formatting, brand alignment, and client-ready presentation.
• Support the completion of standard and recurring RFPs, RFIs, due diligence questionnaires, broker/TPE questionnaires, client questionnaires, and other sales response requests.

Proposal Associate

• Assisting Proposal Managers with recurring questionnaires, RFIs, RFPs, client requests, and sales support deliverables
• Help prepare accurate, complete, and client-ready drafts by leveraging AI-assisted drafting tools and approved proposal content
• Support client research by gathering relevant information and organizing RFP materials for Proposal Manager review and follow-up
• Leverage Loopio AI features and other approved AI-assisted tools to accelerate research, draft response options, summarize source materials, and identify potential content matches
• Review AI-generated or pre-populated responses for relevance, completeness, formatting, and alignment before routing begins
• Conduct targeted research using approved sources, including Loopio and other internal knowledge repositories
• Support the completion of standard and recurring RFPs, RFIs, due diligence questionnaires, broker/TPE questionnaires, client questionnaires, and other sales response requests

• collaborate closely with cross-functional teams to develop and deploy AI-powered features and tools that optimize employee experiences and drive business outcomes.
• design, develop, and deploy machine learning models and AI applications that solve complex business problems.
• design and develop search and chat applications that utilize agentic AI.
• design and develop AI pathed paths for the Alight engineering organization.
• experiment to evaluate application performance, including designing experiments to evaluate the performance of machine learning models, and then analyze and interpret the results to improve model performance.
• stay up to date with new tools and technologies and evaluating their potential impact on the business.
• work with stakeholders to develop and tune algorithms to address business needs.
• effectively communicate ideas in non-technical terms to help educate business partners.

Assistant

• Supporting the Health and Leave of Absence teams’ operational processes.
• Preparing monthly headcount reports for all clients to support billing activities.
• Receiving, organizes, and responds to correspondence from clients and participants.
• Processing COBRA and DB&P participant payments, including copying and preparing deposits.
• Overseeing postage machine maintenance and ensures timely mailing of client communications and participant letters.
• Managing vendor reconciliations and produces reports on activities, while conducting weekly COBRA audits to ensure compliance.
• Monitoring leave administration mailboxes and faxes to track new cases, extensions, and updates in the LOA system.
• Coordinating leave of absence communications, including sending orientation packages, SINOT employer forms, and return-to-work reminders.
• Performing FMLA recertifications, assigns cases to LOA Client Specialists, and supports case management through the 3-point medical contact process.
• Providing administrative and HRIS support, including updating employment statuses, processing transactions, and assisting with case tracking.
• Collaborating with Health and LOA teams to improve efficiency, service quality, and processes through automation, standardization, and system enhancements.

Delivery Consultant III

Customer Service Manager – Retiree Health Services

Brokerage Specialist

Senior AI Engineer

AI Engineer

Vice President – AI Engineering

WFM Real Time Analyst

Customer Care Delivery Specialist, HR Services, English, Spanish

Behavioral Health Navigation Team Manager

Client Manager – Leave Solutions

Senior AI Engineer

Proposal Associate

Proposal Associate

Senior AI Engineer

Processing Assistant