Alight Solutions

Operations

• support end-to-end operations by managing complex cases, data processing, communications, service metrics, and process improvements
• collaborate cross functionally to meet SLAs and ensure accurate, compliant outcomes
• manage complex operational tasks, escalations, report and data analysis, and daily delivery activities
• process end-to-end client, carrier, and vendor cases across eligibility, enrollment, HRA, Medicare, PAR, AOR, and ancillary products
• execute inbound and outbound file processing while maintaining accurate client and carrier data in CRM systems
• identify, research, and resolve eligibility, enrollment, and file mismatches through root cause analysis
• communicate effectively with clients, carriers, vendors, and internal stakeholders to resolve issues and deliver updates
• support enterprise service delivery for business-as-usual work and new implementations or enhancements
• monitor and support service metrics in partnership with Analysts and Senior Analysts
• participate in onboarding, training delivery, coaching, and continuous improvement initiatives
• serve as an operational contact and backup Delivery Specialist for aligned clients and carriers

Operations Support Team Delivery Specialist

Customer Support

• Lead call center operations for complex clients and major projects
• Serve as primary contact for client events and strategic initiatives
• Drive change and performance within Customer Care
• Partner with CC Team Manager to ensure operational excellence
• Manage large and complex client portfolios
• Ensure delivery aligned with revenue, size, and domain goals
• Serve as primary escalation point for complex client issues
• Maintain accountability for both client and internal perceptions of service delivery
• Shape team culture, fostering engagement and operational excellence
• Support decision making across Colleague, Client, and Finance pillars
• Act as a subject matter expert within Customer Care and adjacent domains
• Identify and lead continuous improvement initiatives and best practice adoption
• Represent client and customer requirements in strategic projects, panels, and cross-functional initiatives
• Lead planning and coordination for special client events
• Build partnerships with colleagues, stakeholders, and clients
• Apply financial acumen to support organizational success
• Manage stakeholder perceptions and ensure alignment across teams

Senior Client Manager – Customer Care

Clinical Operations

• Acting as the lead clinical expert for leave and disability case management, ensuring accurate claim decisions and effective return-to-work plans
• Providing expert clinical consultation on complex, high risk, or escalated claims
• Overseeing clinical quality programs, including audits, peer reviews, nurse over reads, and retrospective reviews to ensure consistency and best practices
• Leading and facilitating regular clinical roundtables to guide case strategy, functional capacity assessment, and care planning
• Managing and evaluating physician consultants and senior clinical staff (RNs)
• Overseeing recruitment, credentialing, performance, and quality of physician reviewers, IME providers, and peer review vendors
• Reviewing peer review productivity, quality, and compensation for appropriateness
• Leading clinical credentialing meetings and ensure adherence to licensure and certification requirements
• Designing and delivering ongoing clinical training for case managers, nurses, and physician consultants
• Providing guidance and training for sensitive situations, including threats to self or others
• Overseeing development of clinical content, including LOA guides, disability reference materials, attending physician forms, and onboarding curricula
• Leading continuing medical education initiatives and external clinical lecture programs
• Supporting client relationship management through participation in quarterly and annual reviews
• Providing clinical expertise during finalist meetings, RFPs, and sales presentations
• Developing and presenting materials that articulate the clinical model, peer review approach, and value proposition
• Performing targeted clinical data analysis to help clients understand trends, outcomes, and opportunities for improvement
• Providing clinical input into technology platforms, diagnostic coding, vendor integrations, and clinical thought design
• Designing and reviewing reports, metrics, and analytics demonstrating clinical outcomes, ROI, productivity, and quality

Vice President – Clinical Operations

Full-stack Engineer

• The Engineer will be primarily responsible for ensuring timely execution of assigned client deliverables and successfully unit tests requirements
• Work with the team to clarify and improve the design as required
• Build the code of high-priority and complex systems according to the technical specifications, detailed design, maintainability, and coding and efficiency standards
• Write and execute the unit test cases and test each piece to verify the basic functionality before comprehensive testing
• Debug and resolve any project, code, or interface-level problems
• Create documentation for the code as per defined standards and processes
• Adhere to the project and support processes

IT Software Engineer I – T2

Product Manager

• Collaborating with Product Leadership to align product strategy, roadmap priorities, and execution objectives
• Translating strategic initiatives into detailed user stories with clear acceptance criteria for development teams
• Maintaining and prioritizing the product backlog to align with business goals and stakeholder feedback
• Participating in Agile ceremonies, including sprint planning, backlog refinement, and retrospectives, to support team delivery
• Clarifying business rules, workflows, and edge cases to ensure high-quality product development
• Partnering with QA teams to ensure test cases align with requirements and validate acceptance criteria
• Facilitating communication between technical and non-technical teams to ensure shared understanding of goals and requirements
• Supporting enhancements to healthcare navigation solutions by integrating digital tools with human-supported services
• Tracking sprint progress, delivery outcomes, and incorporating user feedback into backlog updates
• Contributing to continuous improvement efforts within Agile processes and team workflows

Senior Product Owner – Healthcare Navigation

• Serving as the senior Customer Care contact and escalation point for assigned clients.
• Building trusted advisor relationships with client executives and internal senior leaders.
• Influencing client decisions by leveraging data insights, best practices, and industry expertise.
• Leading Customer Care delivery to ensure service quality, consistency, and client satisfaction.
• Overseeing delivery models to support scalability, operational efficiency, and performance goals.
• Partnering with operations, domain leaders, and cross-functional teams to resolve complex delivery challenges.
• Driving execution of Customer Care strategy at the client and portfolio level.
• Identifying, leading, and implementing continuous improvement initiatives to enhance customer experience and business performance.
• Mentoring and coaching senior managers and client leaders, serving as a role model within Customer Care.
• Influencing enterprise initiatives and cross-functional priorities without direct authority.
• Leading resolution of complex client issues, using good judgment and multiple data sources.
• Anticipating risks and proactively drive change aligned with organizational priorities.

Customer Care Client Leader

Communications

• utilizing communication, change management, and consulting expertise to manage client relationships and lead communication projects.
• planning the development of effective multi-media communication and change management campaigns.
• managing large, complex client projects and relationships.
• consulting with select clients at the senior HR level.
• staying current with communication trends and demonstrating fluency with delivery channels.
• creating and nurturing successful client relationships.
• mentoring and coaching junior consultants.

Senior Communications Consultant

Financial Planning and Analysis

• Serve as a strategic finance partner to senior leadership, translating financial performance into actionable business decisions
• Lead analysis across actuals, budget, forecast, and prior year, delivering clear executive insights on key drivers, trends, and risks
• Leverage advanced analytics and AI-enabled tools to enhance forecasting, identify risks, and support pro-active decision-making
• Prepare and present materials for senior and executive forums, articulating financial implications, trade-offs, and recommendations
• Lead Benefits FP&A planning processes, including long-range planning, budgeting, forecasting, and scenario modeling
• Champion automation and FP&A process transformation to improve efficiency, consistency, data quality, and insight velocity
• Lead, develop, and mentor a team of analysts, fostering a culture of continuous improvement and automation-first thinking
• Drive complex ad hoc and strategic analyses in support of enterprise initiatives

Senior Finance Manager – Benefits FP&A

Client Partner

• Recognized as a subject matter expert within Alight for Leave Solutions
• Primary point of contact for all assigned Leave Solutions Clients
• Responsible for day-to-day operational support and management of client relationship
• Leverage deep Absence and Disability domain expertise to resolve complex claim issues
• Develop and maintain expertise in all Alight products and services
• Instill customer confidence and deepen brand strength
• Provide technical expertise to support internal and client delivery needs
• Manage client escalations to accelerate issue resolution and mitigate retention risk
• Collaborate with cross-functional internal teams and external key stakeholders
• Act as a change agent; seek out and try new ideas for continuous improvement

Client Manager – Alight Leave Solutions

• Managing large, complex projects from start to finish
• Working independently to develop domain and operational solutions
• Working Seamlessly with a global team focused on client delivery and satisfaction
• Consulting with clients, Ad hoc reporting, Google Analytics, and Advanced Table Editor to address escalations
• Tracking and maintain client relationship and risk status within the system
• Serving as the subject matter expert for all client requirements

Senior Client Manager – Virtual

• Collaborating with teams to define aesthetics, guide key deliverables, and lead visual concept development.
• Participating in brainstorming and creative sessions.
• Managing multiple projects and prioritizing work to manage budgets and meet deadlines.
• Advocating continuous learning about the creative process, principles and techniques.
• Managing contract resources and providing art direction expertise.
• Articulating communication goals and audience needs to internal team and clients.

Communications Consultant – Product and Design

Robotics

• Work on the Federal Automation Scrum Team within the Automation COE – have experience in Agile - Scrum
• Have experience with RPA to implement Automation Solutions, design, develop, test, and support Automation Anywhere Bots
• Good Hands on experience on AWS Core services - Lambdas, Step Functions, S3, Textract, Comprehend ,SQS, SNS , Event Bridge, Cloud Watch, RDS, EC2
• Programming in Python in AWS , Python app development
• Strong on usage of GIT, Data Modelling , Strong in DBs
• Involvement in Terraform development and deployment within AWS Cloud
• Collaborate with team members and project stakeholders to integrate automated solutions
• Troubleshooting of end-to-end automated workflows in production
• Have an understanding of the AWS Architecture best practices

Senior RPA/AI Engineer

Backend Engineer

• Understand the project's Vision and requirements, and contribute to the creation of the supplemental requirements, building the low-level technical specifications for a particular platform and/or service solution.
• Estimate the tasks and resources required to design, create (build), and test the code for assigned module(s).
• Provide inputs in creating the detailed schedule for the project.
• Support the team in project planning activities, in evaluating risks, and shuffle priorities based on unresolved issues.
• During development and testing, ensure that assigned parts of the project/modules are on track with respect to schedules and quality.
• Note scope changes within the assigned modules and work with the team to shuffle priorities accordingly.
• Communicate regularly with the team about development changes, scheduling, and status.
• Participate in project review meetings.
• Create a detailed (LLD) design for the assigned piece(s) with possible alternate solutions.
• Ensure that LLD design meets business requirements.
• Build the code of high-priority and complex systems according to the functional specifications, detailed design, maintainability, and coding and efficiency standards.
• Ensure that the code does not affect the functioning of any external or internal systems.
• Perform peer reviews of code to ensure it meets coding and efficiency standards.
• Recommend changes to the code as required.
• Attend the Test Design walkthroughs to help verify that the plans and conditions will test all functions and features effectively.
• Actively assist with project- and code-level problem solving, such as suggesting paths to explore when testing engineers or software engineers encounter a debugging problem, and escalate urgent issues.
• Review technical documentation for the code for accuracy, completeness, and usability.
• Adhere to the project and support processes.
• Act as a technical subject matter expert for the internal team on areas such as system functionality and approach including solving systems operations issues, performance initiatives.
• Build team skills using formal and/or informal training sessions.
• Create and maintain knowledge repositories for lessons learnt and developments in the respective domains.

.Net Senior Lead Engineer

Artificial Intelligence

• Leads Alight's enterprise AI strategy and delivery
• Guides the full lifecycle of AI enablement
• Builds platforms, standards, and reusable components for AI development
• Delivers practical and sustainable AI solutions with Factory teams
• Ensures predictable, transparent CoE operations
• Creates standards and guardrails enabling safe AI development
• Partners with product leaders to define platform roadmaps

Senior Director, AI Center of Excellence

Support Engineer

• Oversee production support operations for the Microsoft Dynamics CRM platform, ensuring stability, high availability, and continuous improvement of enterprise applications and integrations
• Lead incident triage, root cause analysis, environment maintenance, service request fulfillment, and propose quality improvements
• Collaborate with developers/support engineers as part of cross-functional teams to ensure the successful operation of Microsoft Dynamics CRM solutions built using C#, ASP.NET, JavaScript, SQL Server, and Microsoft 365 CRM technologies
• Ensure proactive monitoring, system reliability, and platform availability across CRM environments