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Customer Care Delivery Specialist, HR Services, English, Spanish
Alight SolutionsCustomer care specialist supporting employees with HR procedures, payroll, and benefits questions in English and Spanish. Alight administers health, wealth, leave, and HR solutions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in both English and Spanish, with a focus on providing exceptional client support in HR procedures and benefits. Capable of adapting to various situations while maintaining attention to detail and self-motivation.
Highest-signal resume keywords
Excellent English (C1)Excellent Spanish (C1)Customer Care ExperienceVirtual Interview ConductingAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationAdaptabilitySelf-MotivationWillingness to Learn
Tools & Technologies
Online HR Systems
Industry Keywords
HR ProceduresEmployment BenefitsOnboardingSalary QuestionsPayslip QuestionsHoliday AllocationLeave ConditionsOvertimeInternational TeamCharity Initiatives
About the role
Key responsibilities & impact- Provide support to clients’ employees with questions about HR procedures or employment benefits through phone, webchat, or other channels
- Handle salary and payslip questions, onboarding, holiday/leave allocation and conditions, overtime, and related topics
- Explain how to use online HR systems
- Investigate more complex cases
- Work in an international team
- Participate in events, activities, and charity initiatives
Requirements
What you’ll need- Excellent English: C1 minimum
- Excellent Spanish: C1 minimum
- Adaptability and attention to details
- Excellent written and verbal communication skills
- Self-motivation and willingness to learn
- Experience in Customer Care is a plus, but not required
- Must have work authorization in the Employing Country without current or future visa sponsorship requirement
- Must be able to conduct virtual interviews on video
Benefits
Comp & perks- Language allowance: 1500 PLN gross
- Quarterly bonus starting from 750 PLN gross
- Private medical care
- Life insurance
- Pet insurance
- Benefit platform (MultiSport card, tickets, vouchers, and many more)
- Permanent contract and comprehensive rewards package
- Career Growth Opportunities
- Work-Life Balance
- Remote or Hybrid work
- Extensive ongoing training program
- Opportunities to engage in many events, activities and charity initiatives
- Modern office in a convenient location in Kraków
- Continuing education and training
- Reasonable accommodations for the hiring process