Behavioral Health Navigation Team Manager

Alight Solutions

Behavioral health navigation manager leading clinical engagement teams for Alight, a benefits administration provider. Improving training, quality, performance, and participant support across health-plan services.

Posted 8/4/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $88,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Behavioral Health Engagement, including training, performance metrics, and compliance with HIPAA regulations. Proficient in clinical support and communication, ensuring high-quality service delivery in a fast-paced environment.

Highest-signal resume keywords

Registered Nurse (RN) with BSN or HigherLicensed Clinical Social Worker (LCSW)Call Center and Case Management ExperienceExcellent Written and Verbal Communication SkillsProficient with Microsoft Office Suite

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clinical License in Good StandingDirect Patient and Family SupportPerformance Metrics DevelopmentTraining Process DevelopmentCall Assessments and CoachingProcess ComplianceEfficiency Improvement IdentificationDigital/Internet Media ExperienceMultitasking in Fast-Paced EnvironmentCustomer Service Excellence

Soft Skills

Excellent Customer ServiceTeam CollaborationIndependent Work EnthusiasmAdaptability to ChangeStrong Communication Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookInternet Navigation Skills

Certifications & Qualifications

Registered Nurse (RN)Licensed Clinical Social Worker (LCSW)

Industry Keywords

Behavioral HealthHIPAA ComplianceClinical TrainingPerformance ReviewsOperational Success

About the role

Key responsibilities & impact

Provide direction and process compliance to Behavioral Health Engagement teams
Participate in Behavioral Health/Medical Ally interviews and recruiting
Oversee onboarding and provide a consistent training process
Identify training and process gaps and provide ongoing staff support and training
Identify efficiency improvements and address key business issues
Develop and monitor departmental and individual performance metrics and establish plans to meet goals and KPIs
Collaborate with QA teams to increase departmental quality
Participate in clinical conferences with vendors and payers to maximize employer and health-plan support services
Support Sales and Account Management with clinical training for clients and vendor partners
Oversee weekly rounds and ensure weekly huddle content accuracy
Perform call assessments and coaching sessions to ensure a consistent participant experience
Complete bi-annual performance reviews with Behavioral Health/Medical Allies and Leads
Participate in leadership duties and service delivery leadership meetings
Adhere to confidentiality and HIPAA requirements
Fulfill additional responsibilities assigned to support operational and financial success

Requirements

What you’ll need

Registered Nurse with a BSN or higher, Licensed Clinical Social Worker, or Licensed Independent Clinical Social Worker
Clinical license in good standing
Experience in a call center and case management
Proper phone skills and etiquette
Clinical setting experience providing direct patient and family support from diagnosis through treatment
Experience communicating medical information to non-medical audiences
Proficient computer and internet navigation skills
Experience working with digital/internet media and interest in exploring new information technology
Proficient with Microsoft Word, Excel, PowerPoint, and Outlook
Excellent written and verbal communication skills
Ability to multitask while providing excellent customer service
Comfort working in a fast-paced, evolving operation
Dedication to high-quality, professional customer service
Enthusiasm and ability to work independently and in a team environment
Must meet Alight’s work authorization requirement without now or future visa sponsorship
Successful completion of a background check if offered employment
Must conduct virtual interviews on video

Benefits

Comp & perks

Health, dental and vision coverages starting Day One
Wellbeing programs
Retirement plans with contribution matching
Generous time off
Parental leave
Continuing education
Career growth opportunities
Flexible working arrangements wherever possible
Competitive total rewards package
Continuing education and training
Potential to work within a growing worldwide organization
Reasonable accommodations for the hiring process and disabilities
Bonus and/or incentive eligibility determined by role and level