Brokerage Specialist

Alight Solutions

Brokerage Specialist advising Alight clients on brokerage, retirement, IRA, and college savings options. Supporting customer interactions, researching issues, and explaining complex financial concepts.

Posted 8/17/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in the financial industry with a focus on retirement and education funding concepts, while effectively communicating and educating clients on investment options and account types. Proficient in using data to influence customer decisions and build rapport through strong interpersonal skills.

Highest-signal resume keywords

5 Years Of Financial Industry ExperienceFINRA SIE CertificationFINRA Series 6 LicenseFINRA Series 63 LicenseConceptual Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IRA Account TypesQualified Plan DistributionsAfter Tax Brokerage AccountsInvestment ChoicesTroubleshootingResearch SkillsData Analysis

Soft Skills

Rapport-BuildingInterpersonal SkillsTeamworkListening SkillsCommunication Skills

Tools & Technologies

PFC 529 Website

Certifications & Qualifications

FINRA SIE CertificationFINRA Series 6 LicenseFINRA Series 63 License

Industry Keywords

Securities IndustryBrokerage InvestingDefined Contribution Client TeamsCustomer InteractionsEducation Funding Concepts

About the role

Key responsibilities & impact

Work with knowledge of securities industry, brokerage investing, and other company services
Help customers select the most appropriate provider for After Tax Brokerage Accounts
Provide information and guidance on qualified plan distributions, loans, investment choices, and specific plan rules
Identify appropriate IRA account types and communicate IRA options effectively
Navigate the internal PFC 529 website to retrieve college savings plan information
Build a knowledge base and communicate to employees what the advisor relationship is
Conduct customer and support interactions
Work independently to troubleshoot, research issues, and develop solutions
Educate callers on retirement and education funding concepts
Listen to customers and assess articulated and unarticulated needs
Use data to objectively guide, persuade, and influence customers
Ask relevant probing questions to assess customer needs
Engage with the Call Center and Defined Contribution Client Teams to help achieve goals

Requirements

What you’ll need

5 years of financial industry experience
FINRA SIE certification required
Ability to obtain FINRA Series 6 License within 6 months of employment
Ability to obtain FINRA Series 63 License within 6 months of employment
Ability to use conceptual thinking to identify patterns, apply concepts, and clarify complex information
Ability to educate callers on complex retirement and education funding concepts
Ability to listen to customers and understand articulated and unarticulated needs
Rapport-building and interpersonal skills
Teamwork skills to engage colleagues within the Call Center and Defined Contribution Client Teams
Ability to use data to persuade and influence customers while objectively guiding them
Ability to ask relevant probing questions to assess customer needs
Work authorization in the United States without current or future visa sponsorship
Successful completion of a background check and any position-required checks

Benefits

Comp & perks

Health, dental and vision coverages starting Day One
Wellbeing programs
Retirement plans with contribution matching
Generous time off
Parental leave
Continuing education
Career growth opportunities
Flexible working arrangements wherever possible
Competitive total rewards package
Bonus and/or incentive eligibility determined by role and level
Reasonable accommodations for the hiring process
Continuing education & training