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Customer Support Consultant, Fluent English & Polish
SupportYourAppCustomer Support Consultant providing exceptional technical support to clients via calls, chats, and emails. Working remotely in a multicultural environment with a focus on customer satisfaction.
About the role
Key responsibilities & impact- Provide exceptional technical support via calls, chats, and emails;
- Resolve support inquiries of various difficulties, including “how-to” guidance and product assistance;
- Gather required technical information to ensure the resolution of complex cases;
- Ensure customers' satisfaction with any interaction;
- Maintain working knowledge of our client’s products and services;
- Securely work with customers’ sensitive information;
- Troubleshoot common issues using the knowledge base and update transaction statuses when needed;
- Escalate complex, repetitive, or merchant-related issues to L2 team;
- Ensure proper case handling and follow-up to support timely issue resolution.
Requirements
What you’ll need- Excellent English (at least B2+ level) and Polish communication skills (at least C1 for both spoken and written);
- Experience in customer support role;
- Must be tech-savvy with the ability to quickly learn and navigate new systems, tools, and platforms;
- Customer-oriented and responsible attitude.
- Experience with Technical Support.
Benefits
Comp & perks- Fixed schedule: Monday–Friday, 9 AM–5 PM CET;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supporttroubleshootingcase handlingissue resolution
Soft Skills
customer-orientedresponsible attitudecommunication skillsproblem-solving