Junior Customer Service Consultant, French, English

Goelett

Junior Customer Service Consultant focusing on customer inquiries and support for hotels. Delivering exceptional service in a hybrid setting from Warsaw, involving teamwork and problem-solving.

Posted 6/27/2026full-timeWarsaw • 🇵🇱 PolandJuniorWebsite

About the role

Key responsibilities & impact

Delivering excellent customer service including telephone and mail etiquette
Providing first line support for hotels-related problems and trying to fix the problems or answer the questions as efficient and sufficient as possible
Solving problems related to payments
Responding to emergency situations and taking appropriate actions

Requirements

What you’ll need

Excellent verbal and written communication skills
Stress resistance and ability to work effectively under deadlines
Reliability and team player mentality
Experience in customer service is nice to have
Knowledge of Travel sector or reservation systems will be a strong asset
Willingness to work on daily shift (8:00 AM to 8:00 PM)
Working proficiency in French (min. B2)
Intermediate level in English (B1-B2)
Other language is nice to have

Benefits

Comp & perks

Specific in-house training program during the first month
The hybrid way of working (3/2), remote work is nothing new for us.
Medical care
Multisport card
Birthday holiday (extra day off to celebrate with family and friends)
Volunteering day off - you will be able to make a mark and join our initiatives to support local communities, animals and planet
Language courses
Team integrations and fun events

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer ServiceProblem SolvingPayment ProcessingReservation SystemsLanguage Proficiency in FrenchLanguage Proficiency in English

Soft Skills

Verbal CommunicationWritten CommunicationStress ResistanceTeam PlayerReliability