Goelett

Operator

• Database troubleshooting: execute advanced SQL queries to investigate data discrepancies and correct records.
• Manual interventions: perform technical procedures and 'not yet automated' workflows to resolve application blockages.
• Technical diagnosis: analyze logs and system behavior to distinguish between user errors, data anomalies, and bugs.
• Interface with engineering: collaborate with developers to document recurring issues for automated solutions.
• Knowledge management: maintain documentation for manual workarounds and domain-specific logic.

Domain Operator

Customer Support

• Delivering excellent customer service including telephone and mail etiquette
• Providing first line support for hotels-related problems and trying to fix the problems or answer the questions as efficient and sufficient as possible
• Solving problems related to payments
• Responding to emergency situations and taking appropriate actions

Junior Customer Service Consultant, French, English

Product Manager

• Own the product vision and guide the development of the product to continuously improve product-market fit
• Work in a 2-in-the-box setup following Amazon’s Working Backwards principle
• In close collaboration with the Development Leader, define the value stream, goals, and initiatives with a strong focus on customer value and business impact
• Co-own and manage the value stream’s operational plan (roadmap, priorities, outcomes)
• Drive reliable and timely delivery by clear prioritization, backlog ownership, and outcome-driven decision making
• Identify opportunities and risks arising from market changes, customer behavior, client needs, local regulations, and compliance requirements
• Translate business needs into clear product requirements: user stories, functional specifications, and acceptance criteria
• Own and manage the product backlog, ensuring clarity, alignment, and focus
• Drive UX decisions in collaboration with design and engineering to ensure intuitive and usable solutions
• Conduct market and competitive analysis to validate assumptions and identify new business opportunities, partnerships, or extensions
• Work closely with engineering, QA, and stakeholders throughout discovery, delivery, and release phases
• Actively contribute to building strong product and engineering practices by sharing knowledge and applying best practices
• Represent the product internally (knowledge sharing, alignment) and externally (pre-sales support, product marketing input)