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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong SQL skills for advanced query execution and troubleshooting, alongside a basic understanding of programming languages like Python and JavaScript. Capable of analyzing system behavior and collaborating with engineering teams to document and resolve technical issues.
Highest-signal resume keywords
Advanced SQL SkillsTechnical Support ExperienceBasic Developer KnowledgeFluent English CommunicationAnalytical Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLComplex JoinsInvestigative QueriesTechnical TroubleshootingLog AnalysisData Discrepancy ResolutionApplication Blockage ResolutionCode ReadingAPI Understanding
Soft Skills
Problem-SolvingCollaborationDocumentation Skills
Industry Keywords
Technical DiagnosisKnowledge ManagementManual WorkaroundsDomain-Specific Logic
Tech Stack
Tools & technologiesJavaScriptPythonSQL
About the role
Key responsibilities & impact- Database troubleshooting: execute advanced SQL queries to investigate data discrepancies and correct records.
- Manual interventions: perform technical procedures and 'not yet automated' workflows to resolve application blockages.
- Technical diagnosis: analyze logs and system behavior to distinguish between user errors, data anomalies, and bugs.
- Interface with engineering: collaborate with developers to document recurring issues for automated solutions.
- Knowledge management: maintain documentation for manual workarounds and domain-specific logic.
Requirements
What you’ll need- Strong SQL skills: confident with complex joins, updates, and investigative queries.
- 1+ year experience: proven experience in professional technical support.
- Basic developer knowledge: ability to read code (Python/JS/etc.), understand APIs, and follow logic flows.
- Fluent English: excellent written and verbal communication for a global working environment.
- Analytical mindset: a passion for 'detective work' and solving application-specific puzzles.
Benefits
Comp & perks- Permanent full-time position with 30 days of vacation
- Salary-optimized payout (higher net pay from gross)
- Open, friendly team atmosphere
- Employee benefits such as beverages, fruit, and massages
- Company and seasonal events
- Break room with activity and chill areas
- Parking spaces for car/bicycle/motorcycle
- Personal workstation
- Company bike available via BusinessBike
