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PPG

Senior Customer Service Specialist, Italian

PPG

Senior Customer Service Specialist managing invoices, financial data, and customer relations at PPG in a hybrid work environment.

Posted 6/10/2026full-timeWrocław • 🇵🇱 PolandSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
financial calculationsinvoice managementdata integrityprocess improvementdiscount calculationsrebate processingcommission managementcustomer master data managementfinancial functions in Excelbilling document preparation
Soft Skills
attention to detailreliabilityresponsibilityproblem-solvingcommunicationtrainingcollaborationorganizational skillsanalytical skillsadaptability
Tools & Technologies
MS ExcelMS OfficeSOPsfinancial systemsbilling systemsdata management systemsdocument management systemsCRM systemsaccounting softwareERP systems
Industry Keywords
back-office administrationfinanceaccountingcustomer transactionsfinancial recordsexternal partnersJunior Specialistsdata confidentialityinvoice accuracyfinancial documentation

About the role

Key responsibilities & impact
  • Calculate and process discounts, rebates, and commissions for external partners and agents working for PPG
  • Prepare and manage invoices and billing documents with high accuracy
  • Manage customer master data and transactions in the system
  • Ensure data integrity and confidentiality across all financial records
  • Analyze discrepancies and resolve issues related to financial calculations
  • Liaise with external partners to verify and process their commissions
  • Maintain documentation and keep procedures (e.g., SOPs) up to date
  • Support onboarding and training of Junior Specialists
  • Identify process improvement opportunities and propose solutions

Requirements

What you’ll need
  • Secondary or higher education, or min. 3 years of experience in back-office / finance / accounting administration
  • Fluent in English and Italian
  • Advanced MS Excel skills (financial/accounting functions)
  • Proficiency in MS Office
  • Exceptional attention to detail and accuracy
  • Strong sense of responsibility and reliability

Benefits

Comp & perks
  • Flexible working arrangements
  • Health insurance
  • Professional development opportunities
  • Continuous learning environment