Customer Care Agent, Finnish

Nexi Group

Customer Care Agent providing telephone and written support for business customers. Ensuring high customer satisfaction and handling administrative tasks in Krakow.

Posted 7/7/2026full-timeKrakow • 🇵🇱 PolandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Telephone support for business customers and partners
Written support in Email and Chat of business customers and partners.
Case management/varying administrative tasks.
Ensuring high customer satisfaction.
Process and communication assistance for colleagues.
Work in one of the following topics: Invoicing, Terminals or Acquiring.

Requirements

What you’ll need

Ability to work independently and efficiently on tasks and cases
Quality orientation and drive for providing an excellent customer service experience
Fluency in Finnish (spoken and written)
Fluency in English (spoken and written)

Benefits

Comp & perks

Attractive salary and a competitive benefits package to reward your expertise and contributions
Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Independent WorkEfficiencyCommunication Assistance