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Customer Care Agent, Finnish
Nexi GroupCustomer Care Agent providing telephone and written support for business customers. Ensuring high customer satisfaction and handling administrative tasks in Krakow.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on quality and satisfaction, while effectively managing cases and administrative tasks. Proficient in both Finnish and English, ensuring clear communication and support for business customers and partners.
Highest-signal resume keywords
Fluency In FinnishFluency In EnglishCustomer Service ExperienceCase ManagementQuality Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Independent WorkEfficiencyCommunication Assistance
Industry Keywords
InvoicingTerminalsAcquiringTelephone SupportEmail SupportChat SupportAdministrative TasksCustomer Satisfaction
About the role
Key responsibilities & impact- Telephone support for business customers and partners
- Written support in Email and Chat of business customers and partners.
- Case management/varying administrative tasks.
- Ensuring high customer satisfaction.
- Process and communication assistance for colleagues.
- Work in one of the following topics: Invoicing, Terminals or Acquiring.
Requirements
What you’ll need- Ability to work independently and efficiently on tasks and cases
- Quality orientation and drive for providing an excellent customer service experience
- Fluency in Finnish (spoken and written)
- Fluency in English (spoken and written)
Benefits
Comp & perks- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential