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Gcore

Customer Support Specialist

Gcore

Customer Support Specialist providing technical support and consultations for Cloud, CDN, Hosting, and AI at Gcore. Handling requests via chat, email, and phone during night shifts in Poland.

Posted 7/1/2026full-timeRemote • 🇵🇱 PolandJuniorWebsite

Tech Stack

Tools & technologies
CloudDNSLinuxTCP/IP

About the role

Key responsibilities & impact
  • First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English
  • Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more
  • Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.

Requirements

What you’ll need
  • 1+ year of Technical Support experience
  • Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
  • Good understanding of hardware and software diagnostics (reading logs, etc.)
  • English level B2 or higher
  • Excellent customer advocacy and soft skills
  • Strong problem-solving abilities
  • Quick learner, organized, and a team player
  • Responsible, polite, and optimistic with strong communication skills
  • Able to explain complex concepts clearly and simply
  • Skilled at prioritizing tasks
  • Nice to have: Experience with Cloud, CDN or Hosting
  • Nice to have: Experience with Linux and API

Benefits

Comp & perks
  • Private medical insurance for you and your family*
  • 5 additional vacation days*
  • Additional fully paid sick leave days*
  • Allowance for significant life events and birthdays
  • Language classes
  • Modern office space with free snacks, drink and entertainment options*
  • Team sports activities*

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Technical SupportNetworking (TCP/IP, DNS, MAC Address, Ping, Traceroute)Hardware DiagnosticsSoftware DiagnosticsCloud ServicesCDNHostingLinuxAPI
Soft Skills
Problem-SolvingCommunication SkillsTeam PlayerOrganizational SkillsCustomer Advocacy