Customer Support Manager

Unit4

Support Manager responsible for delivering consistent customer support for ERP products. Collaborating globally to enhance service improvement and customer experience.

Posted 7/23/2026full-timeRemote • 🇵🇱 PolandMid-LevelSenior💰 PLN 210,008 - PLN 238,012 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering customer-centric support services, managing key account relationships, and utilizing data-driven insights for performance tracking and service improvements. Proven ability to foster a knowledge management culture and build effective support teams.

Highest-signal resume keywords

Customer CentricitySupport Team BuildingPerformance TrackingData Centric MindsetKnowledge Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ResilienceCollaborationMethodical Approach

Industry Keywords

Customer SupportKey Account ManagementService ImprovementsAI in Customer SupportCustomer Outcomes

About the role

Key responsibilities & impact

deliver consistent support services to customers for core products
ensure customer centricity in all operations
manage support relationships with key accounts
track performance against agreed metrics
promote AI use in customer support
collaborate with global support managers on service improvements
handle customer escalations alongside A/C Managers and CSMs
build action plans for areas of improvement
foster knowledge management culture

Requirements

What you’ll need

proven track record of delivering great customer outcomes
experience in building a support team
ability to manage resources effectively
resilience in working methodically across all support groups
data centric mindset
ability to use reports and charts for progress updates

Benefits

Comp & perks

a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.