Unit4

Customer Success Manager

• Own the Customer Journey: Design and execute tailored customer success plans (CSPs) that align with each client’s strategic goals and drive measurable outcomes.
• Drive Value Realization: Help customers unlock the full potential of our solutions by promoting feature adoption, usage expansion, and digital maturity.
• Be the Voice of the Customer: Gather and analyze feedback to advocate for customer needs internally and influence product and service improvements.
• Lead Strategic Conversations: Conduct regular business reviews with C-level executives and key stakeholders to assess progress, identify opportunities, and align on future goals.
• Enable Change Management: Guide customers through change initiatives, challenging them to adopt best practices and innovative approaches.
• Identify Growth Opportunities: Collaborate with Account Managers to uncover and drive upsell and cross-sell opportunities.
• Resolve Issues Proactively: Act as the primary point of contact for escalations, ensuring swift resolution and continuous improvement.
• Collaborate Cross-Functionally: Work closely with Sales, Product, Support, and Professional Services to deliver a seamless customer experience.

Engineering Manager

• Lead distributed software development teams across four major development hubs
• Shape, apply and communicate engineering strategy and technical roadmap
• Oversee architecture, design, and delivery of software products
• Drive the adoption of AI and automation for greater efficiency
• Provide strategic leadership and hands-on coaching to engineering managers
• Collaborate openly with other Engineering Directors and governance/supporting functions
• Ensure projects are delivered on time, within budget, and to the highest quality standards.

Engineering Director

• Shape, apply and communicate the engineering strategy and technical roadmap.
• Oversee architecture, design, and delivery of software products.
• Drive the adoption of AI, automation, and modern engineering practices.
• Provide strategic leadership and hands-on coaching to engineering managers.
• Collaborate with Engineering Directors and governance/supporting functions.
• Ensure projects are delivered on time, within budget, and to quality standards.

• Lead distributed software development teams across four major development hubs.
• Shape, apply and communicate the engineering strategy and technical roadmap.
• Oversee architecture, design, and delivery of software products.
• Drive the adoption of AI, automation, and modern engineering practices.
• Provide strategic leadership and hands-on coaching to engineering managers.
• Collaborate with Engineering Directors and other functions to deliver end-to-end solutions.
• Ensure projects are delivered on time, within budget, and to the highest quality standards.

Consultant

• Lead FP&A delivery projects, ensuring alignment with customer goals and measurable outcomes.
• Collaborate with Sales for seamless handovers and project kickoff.
• Design scalable, cost-effective solutions that reduce complexity and drive adoption.
• Act as a trusted advisor, sharing insights and best practices from your experience.
• Support the PM to oversee project governance: design, timelines, budgets, risks, and change management.
• Provide quality assurance across multiple concurrent FP&A implementations.
• Mentor and coach colleagues, fostering a culture of excellence.
• Integrate financial and operational data sources for end-to-end visibility and integrity.
• Enable predictive analytics and scenario modeling for agile decision-making.
• Implement rolling forecasts and driver-based models to enhance planning agility.
• Help customers define KPIs and track performance to maximize strategic value.
• Align Finance with HR, Sales, and Operations for cross-functional planning.
• Partner with Project Managers and Customer Success to ensure smooth transitions.
• Support business case realization and identify upsell opportunities.
• Conduct solution reviews and health checks to drive adoption and expansion.
• Stay current on FP&A trends, technologies, and regulations.
• Contribute to product boards and delivery methodology enhancements.
• Represent the company at industry events and conferences.
• Maintain strong internal stakeholder engagement.

Senior EPM Consultant

DevOps Engineer

• work with our Cloud Operations Engineers to contribute to new features and ideas while making sure that key services are available and performing as expected
• produce status reports detailing project activities
• work with Service Delivery on problem remediation via automation and scripting
• work with cross-functional technical teams to extended automation capabilities
• identify and deploy internal process and automation improvements
• work as a Technical escalation point for the global Ops support team
• contribute to the development and maintenance of the existing Azure pipelines, Azure boards, and Git repositories, with a roadmap of key deliverables and timelines
• create and maintain detailed and accurate documentation, knowledge base articles.

Senior DevOps Engineer

Product Manager

• Develop and execute product strategies tailored to the Benelux region, aligning with overall company objectives
• Stay up-to-date with local regulations and business practices in Belgium, the Netherlands and Luxembourg to ensure product compliance
• Conduct thorough market research and analysis to identify customer needs, market trends, and competitive landscape in the region
• Collaborate with cross-functional teams including engineering, marketing, and sales to define product requirements and roadmaps
• Lead the requirement gathering process for localized features, from ideation to launch, ensuring timely delivery of high-quality products
• Analyze product performance metrics and customer feedback to drive continuous improvement and innovation
• Present product strategies and roadmap updates to key stakeholders
• Work closely with local sales and marketing teams to develop effective go-to-market strategies and support product launches
• Manage relationships with key partners and vendors in the Benelux region

Local Product Manager, Dutch Speaking

• Drive compliance, product strategy, development, and growth in Belgium, Netherlands, and Luxembourg
• Stay up-to-date with local regulations and business practices in the Benelux region to ensure product compliance
• Develop and execute product strategies tailored to the Benelux region, aligning with overall company objectives
• Conduct thorough market research and analysis to identify customer needs, market trends, and competitive landscape in the region
• Collaborate with cross-functional teams including engineering, marketing, and sales to define product requirements and roadmaps
• Lead the requirement gathering process for localized features, from ideation to launch, ensuring timely delivery of high-quality products
• Analyze product performance metrics and customer feedback to drive continuous improvement and innovation
• Present product strategies and roadmap updates to key stakeholders
• Work closely with local sales and marketing teams to develop effective go-to-market strategies and support product launches
• Manage relationships with key partners and vendors in the Benelux region

Local Product Manager – Dutch Speaking

• Stay up-to-date with local regulations and business practices in Belgium, the Netherlands and Luxembourg to ensure product compliance
• Develop and execute product strategies tailored to the Benelux region, aligning with overall company objectives
• Conduct thorough market research and analysis to identify customer needs, market trends, and competitive landscape in the region
• Collaborate with cross-functional teams including engineering, marketing, and sales to define product requirements and roadmaps
• Lead the requirement gathering process for localized features, from ideation to launch, ensuring timely delivery of high-quality products
• Analyze product performance metrics and customer feedback to drive continuous improvement and innovation
• Present product strategies and roadmap updates to key stakeholders
• Work closely with local sales and marketing teams to develop effective go-to-market strategies and support product launches
• Manage relationships with key partners and vendors in the Benelux region

• To investigate, document and resolve the application problems passed to the Customer Support team via Unit4’s case logging system.
• To progress each issue through to conclusion, liaising with colleagues and other departments, as appropriate.
• To process all support cases adhering to Service Level Guidelines.
• Handle customer escalations, take ownership of complicated issues, and communicate these accordingly.
• To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
• To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• To train and mentor less experienced members of the team around product knowledge, skills and processes.
• Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
• Actively contribute to and participate in knowledge sharing activities.

Application Support Consultant

Account Executive

• As a Sales Executive, you will play a key role in driving Unit4’s growth in Eastern Canada, focusing on the Higher Education and School Board sectors. Reporting directly to the North American Public Sector Vice President, you will manage a hybrid portfolio - win new license sales while nurture and expanding relationships with existing customers. You will be reporting directly to the North American Public Sector Vice President. What You’ll Do Own and grow the territory, focusing on both new business and customer expansion Collaborate with pre-sales, operations, partners, and leadership to deliver compelling proposals Lead and align virtual teams across Unit4 and partner organizations to ensure successful outcomes Clearly articulate the business value of Unit4’s solutions to stakeholders Stay current on relevant technologies and industry trends to maintain a strong consultative approach

Account Executive, Higher Education & School Boards

Database Administrator

• Investigate root causes of customer business processing issues and implement preventative measures
• Use structured approach, tools, and processes for analytical troubleshooting across infrastructure, virtualization, operating systems, and the application stack
• Learn and apply Azure, DevOps, and cloud troubleshooting techniques
• Collaborate with Cloud Ops team, receive mentorship and guidance to develop Cloud Ops skills
• Support database administration tasks: design, performance optimization, monitoring, and alerting
• Potentially undergo security clearance/background checks for customer projects and sensitive data access
• Work remotely within Portugal, Poland, or Spain

Cloud Database Administrator

• Develop a new business sales plan and strategy to win new license sales revenue in line with specific sales targets
• Taking ownership of the Western Canadian territory within the Canadian Local and Provincial Government sub-verticals
• Working closely with management, the pre-sales team, operations, partners and clients to ensure that effective proposals and plans are presented to customers and partners
• Utilise your sales leadership skills in order to align all virtual teams across Unit4 and our partners, to ensure successful outcomes
• Highlight business benefits that will be achieved by investing in our solutions
• Keep yourself up-to-date with all relevant technologies used by Unit4 and changes in the sector, including an appropriate level of understanding of the solutions we provide

New Business Account Executive – Local and Provincial Government

• Troubleshoot customer business processing issues and find root causes
• Use structured approach, tools and processes for problem solving
• Work across infrastructure, virtualization, operating systems, and application stack
• Learn and apply skills in Azure, DevOps, and troubleshooting
• Be mentored by Cloud Ops experts and develop as Cloud Ops professional
• Potentially undergo security clearance and background checks for customer projects

Backend Engineer

• Projektowanie i implementacja rozwiązań zgodnych z założeniami architektonicznymi
• Tworzenie testów jednostkowych w podejściu TDD
• Udział w procesach scrumowych: planowanie sprintów, przeglądy user stories, analiza i naprawa błędów
• Tworzenie i rozwój aplikacji w .NET
• Implementacja user stories i pisanie testów jednostkowych
• Analiza błędów i proponowanie najlepszych rozwiązań
• Praca w zespole Scrumowym: sprinty, planowanie, code review
• Współpraca zespołowa oraz dbanie o jakość kodu

Programista/Programistka .NET

Financial Planning and Analysis

• Act as FP&A Lead in delivery projects, providing oversight and ensuring alignment to customer objectives
• Collaborate on sales handovers to ensure a seamless project transition
• Design scalable, cost-effective customer solutions with a focus on reducing complexity
• Act as a trusted advisor, delivering insights and best practices drawn from experience
• Support project governance including design, timelines, budgets, risks, and change management
• Provide quality assurance across multiple concurrent FP&A implementations
• Coach, mentor, and provide constructive feedback to colleagues
• Work with customer data teams to ensure seamless integration of financial and operational data sources
• Enable predictive analytics and scenario modeling to support agile decision-making
• Implement agile planning processes, including rolling forecasts and driver-based models
• Help customers establish KPIs and track financial and operational performance
• Support cross-functional planning by aligning Finance with HR, Sales, and Operations
• Collaborate with Project Managers and Customer Success teams to ensure smooth post-implementation transition
• Support ongoing customer success efforts, business case realization and upsell identification
• Conduct solution reviews and customer health checks to maximize adoption and expansion
• Stay current on emerging technologies, regulations, and FP&A best practices and contribute to product boards
• Represent Unit4 at industry events and maintain strong internal stakeholder engagement

Senior FP&A Consultant

• As a Senior Software Engineer you will be responsible for: You define the software structure as required and ensure it complies with the architectural vision and simplicity of the design rules.
• You are in charge of implementing new requirements using test driven development methodology
• Participate in architectural discussions and contribute to the evolution of our system design on Azure.
• Contribute to and utilize Azure DevOps for CI/CD pipelines and infrastructure as code.
• You work from a scrum framework: planning and grooming sessions during sprints; reviewing user stories and test cases.
• You can analyze the root cause of defects in order to provide the most comprehensive fixes for every issue.
• You are a quality champion for the solutions to be delivered.
• Mentor and guide junior engineers, fostering a collaborative and knowledge-sharing environment.
• You are able to handle scalation and high priority issues effectively.

Senior .NET Software Engineer

Data Engineer

• Data Engineer specializing in Snowflake to design, implement, and maintain the data architecture for Unit4's cloud ERP platform
• Build and optimize Snowflake environments, develop ETL pipelines, and ensure data quality
• Design data models, collaborate with data scientists, analysts, and stakeholders
• Monitor query performance, optimize storage, and ensure security and compliance
• Create documentation and provide training on Snowflake best practices

Data Engineer, Snowflake

• Overview: Data Engineer specializing in Snowflake; design, implement and maintain data architecture
• Responsibilities: Data transformations and design: Collaborate with cross-functional teams to understand data requirements and design scalable data transformations using Snowflake
• Snowflake implementation and maintenance: Configure and optimize Snowflake environments; implement and maintain data pipelines and ETL processes
• Data modeling: Design and implement data models to support analytical needs; work with data scientists, analysts
• Performance optimization: Monitor and optimize Snowflake query performance; apply storage, indexing, partitioning best practices
• Data integration & automation: Integrate data from various sources into Snowflake; manage pipelines; collaborate with data source owners; develop and deploy ML models to automate processes and integrate customer data across systems; build predictive models to anticipate internal data needs
• Security and compliance: Implement security measures; ensure data governance compliance
• Documentation: Create and maintain documentation; provide training on Snowflake best practices
• Collaboration: Work with data scientists, analysts, and IT to deliver data solutions; integrate Snowflake with other systems