Associate Application Support Consultant

Unit4

Application Support Consultant providing support for IT and Business Applications to Unit4 customers in Poland. First point of contact for issues, with responsibilities addressing customer needs and enhancing experiences.

Posted 7/9/2026full-timeRemote • Wroclaw • 🇵🇱 PolandJuniorMid-Level💰 PLN 86,811 - PLN 96,652 per yearWebsite

About the role

Key responsibilities & impact

As an Application Support Consultant , you are the first point of contact for our customers on IT and Business Application related questions
Provide a professional, efficient, and effective support service to Unit4 customers
Progress each issue through to conclusion, liaising with colleagues and R&D
Investigate, process and document application defects
Handle customer escalations, taking ownership of complicated issues
Investigate, document and present process improvements that enhance the customer experience
Train and mentor less experienced members of the team

Requirements

What you’ll need

Strong communication skills and fluent in English (verbal and written)
Common knowledge of Microsoft technologies
Exceptional Customer facing skills
Previous experience of working in a Customer Service environment is an advantage
Exhibits good analytical and problem-solving abilities
Ability to manage your own time to prioritise workload and meet deadlines
Friendly and professional manner with an enthusiastic positive approach to tasks
Be a strong Team Player

Benefits

Comp & perks

Flexible Leave Paid Time Off policy
remote working opportunities
Global Wellbeing Days
cultural built on trust and accountability
commitment to sustainability
a safe and inclusive working environment

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Communication SkillsCustomer Facing SkillsTime ManagementTeam PlayerFriendly and Professional Manner