Associate Application Support Consultant

Unit4

Associate Application Support Consultant providing effective support for IT and Business Application related questions. Assisting in resolving support cases and enhancing customer experience at Unit4.

Posted 7/23/2026full-timeRemote • 🇵🇱 PolandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and analytical skills while providing exceptional customer service in IT and business application support. Proficient in managing support cases, process improvements, and mentoring team members.

Highest-signal resume keywords

Customer Service ExcellenceAnalytical Problem-SolvingUnit4 ERP KnowledgeServiceNow ExperienceITIL Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application SupportProcess ImprovementDefect DocumentationTime ManagementFinancial Analysis

Soft Skills

Strong Communication SkillsTeam CollaborationInitiativeFriendly Professional MannerPositive Attitude

Tools & Technologies

Microsoft TechnologiesServiceNowIT Infrastructure

Industry Keywords

Customer Escalation ManagementISO StandardsFinancial BackgroundCustomer Service Environment

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

As an Associate Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions.
Provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.
To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.
Investigate, process and document application defects passed to the Application Support team.
Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.
To comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
To investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.
To train and mentor less experienced members of the team around product knowledge, skills and processes.
Work in a team environment to help and assist colleagues.

Requirements

What you’ll need

Strong communication skills and fluent in English (verbal and written)
Exhibits good analytical and problem-solving abilities
Financial/Accounting background (is a plus)
Common knowledge of Microsoft technologies, workplace processes and IT infrastructure
Exceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service
Finance background or experience using financial would be an advantage
Previous experience of working in a Customer Service environment is an advantage
Ability to manage your own time to prioritise workload and meet deadlines
Friendly and professional manner with an enthusiastic positive approach to tasks
Able to use initiative and work alone, and as part of a team
Possess ability to work in a Dual Working Environment
Knowledge on a given Unit4 ERP module or other module(s) will be an asset
Knowledge or experience with ServiceNow and ITIL

Benefits

Comp & perks

a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.