Customer Service Manager – Polish, English, Russian

Abacus

Customer Service Manager at Abakus School assisting families in English and Polish. Managing client interactions, schedules, and feedback to enhance satisfaction levels.

Posted 7/3/2026full-timeRemote • 🇵🇱 PolandMid-LevelSenior💰 €700 - €900 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in English, Polish, and basic Russian while providing exceptional customer support. Proficient in managing schedules and workflows, with a proactive and empathetic approach to client interactions.

Highest-signal resume keywords

Customer Support ExperienceFluent In English And PolishBasic Russian Language SkillsProficiency In Google WorkspaceCRM Software Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

ProactiveEmpatheticDetail-OrientedMultitaskingCalm Under PressureTeam PlayerService Mindset

Tools & Technologies

Google WorkspaceCRM SoftwareChat Platforms

Industry Keywords

Customer SupportEducation

About the role

Key responsibilities & impact

Support clients via chat, email, and calls on our platform
Manage schedules, course changes, teacher swaps, and account updates
Communicate clearly and warmly in English and Romanian
Solve issues fast, anticipate needs, and boost satisfaction with our services
Run check-in calls and handle feedback with care
Keep records accurate and workflows smooth

Requirements

What you’ll need

High level of English and Polish (speaking & writing)
Russian language on a basic level (general understanding of speech in russian)
Tech-savvy: quick with tools like Google Workspace, CRM, chat platforms
Proactive, empathetic, and detail-oriented
Great at multitasking, staying calm under pressure
Team player with initiative, optimism, and a service mindset
Experience in customer support or education is a bonus — but your attitude and skills matter most.

Benefits

Comp & perks

Fully remote role in a supportive, mission-driven team
Paid training & growth opportunities
Make a real difference in children’s learning journeys
Collaborative service agreement as a contract.