Customer Support Advisor – UK market

Booksy

. Omnichannel Customer Support: You'll handle incoming queries from our UK-based merchants and customers across multiple channels, including live chat, email, and phone calls.

Posted 7/14/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates elite English language proficiency and exceptional written and verbal communication skills, with a strong focus on customer support and technical troubleshooting. Proficient in using CRM tools like Salesforce and adept at collaborating within a fast-paced, globally distributed team environment.

Highest-signal resume keywords

Elite English Language ProficiencyProven Customer Support ExperienceTechnical TroubleshootingSalesforce ProficiencyHigh Resilience & Ownership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingCustomer Support MetricsCRM AdministrationDatabase NavigationAnalytical Mindset

Soft Skills

EmpathyCollaborationProactive AttitudeComposure Under PressureAttention to Detail

Tools & Technologies

SalesforceZendeskZowieAdmin Panels

Industry Keywords

Digital Customer SupportSaaSFintechDigital MarketplaceUK Hair & Beauty Industry

About the role

Key responsibilities & impact

Omnichannel Customer Support: You'll handle incoming queries from our UK-based merchants and customers across multiple channels, including live chat, email, and phone calls. You will ensure that every interaction is met with high empathy, clarity, and speed, maintaining our strict response time targets.
Technical Troubleshooting & Problem Solving: You'll diagnose customer issues on the spot, using our internal admin tools and systems to troubleshoot account setups, calendar syncs, and transaction issues. You'll turn confusing technical friction into simple, clear solutions for our business partners.
CRM & Ticket Administration: You'll meticulously document all customer interactions, troubleshooting steps, and resolutions within Salesforce and our support platforms. You will ensure high data integrity, leaving clean trails for your team members and senior support experts.
Voice of the Customer Advocacy: You'll act as the direct link between our UK users and our product teams. When you spot recurring bugs, payment anomalies, or opportunities for platform improvement, you'll proactively document and escalate them to ensure our product gets better every day.
Continuous Support Optimization: You'll participate in team syncs to refine our messaging templates, internal macros, and support playbooks. You will actively collaborate with colleagues to share best practices and help build a highly efficient, supportive, and stress-resilient team culture.

Requirements

What you’ll need

Elite English Language Proficiency: Fluency in English at a minimum C1 level (or Native) is mandatory. You must possess flawless written and verbal communication skills, with a keen eye for tone of voice, UK spelling, grammar, and punctuation.
Proven Customer Support Experience: Background in digital customer support, customer success, helpdesk, or a similar client-facing environment, ideally supporting international or Western markets.
Excellent Written & Chat Capability: Outstanding speed, accuracy, and composure in live chat environments, with the ability to manage multiple conversations simultaneously without losing quality.
Analytical & Tech-Savvy Mindset: The ability to quickly learn complex internal tools, navigate database admin panels, and systematically troubleshoot technical problems.
High Resilience & Ownership: A positive, proactive attitude with a strong sense of personal responsibility for solving a customer's problem end-to-end, even during peak volume hours or under tight targets.
Strong Collaboration & Team Spirit: A cooperative attitude, willingness to learn, and comfort working in a fast-paced, highly communicative, and globally distributed team setup.
Experience working with customer support metrics and platforms such as Salesforce, Zendesk, Zowie, or Admin panels.
Prior experience in a high-growth SaaS, fintech, or digital marketplace scale-up.
Familiarity with the UK hair, beauty, or wellness industry landscape.

Benefits

Comp & perks

Fully remote position – We take pride in being a globally distributed, remote-first team;
Private medical care from Allianz Health (subsidized by Booksy);
Life insurance from Uniqua (covered by Booksy, employee cost- 1 PLN);
Multisport card (voluntary and unsubsidized, diverse packages to choose from);
Online consultations with Psychologist Booksy (fully subsidized by the company);
Access to English online language training (Speexx);
Employee wellbeing platform: Worksmile (employees can redeem shopping vouchers);
Happiness Team initiatives.