Booksy

Data Analyst

• Drive insights: Understand funnels, ecosystems, user behaviors, and long-term trends in the adoption of our products to identify opportunities for step-changes of specific customer segments.
• Metric Definition: Define and analyze key metrics that reflect the success of products and allow us to monitor the health of product adoption in the markets we serve.
• Growth Opportunities: Identify growth opportunities, remove barriers for product adoption, retention, engagement, and/or monetization by quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our merchants and consumers interact with Booksy products.
• Reporting: Prepare, monitor and adjust reports and reporting tools to best contribute to Product Team results.
• Collaboration: Cooperate with Product Teams to support them in their product related decisions based on data.
• Process automation: Lead efforts to automate data management and reporting processes, working closely with Business Intelligence Analysts and Data Engineers to enhance efficiency.
• Ownership: Take ownership of the more complex business challenges, owning them end to end with minimal levels of support.
• Collaboration with stakeholders: Consulting with senior stakeholders across the organisation to understand their business needs and determine the best data / analytics approach delivering value from our data in a clear and actionable manner.
• Co-responsible for driving the development of the domain and mentoring less experienced analysts.

Senior Product Data Analyst

Platform Engineer

• From empowering entrepreneurs to build successful businesses, to supporting their clients to arrange 'me time' moments, we’re in the business of elevating people - helping them to thrive and feel fantastic. Lifting others up can be hard, heavy work, and we passionately believe that the sense of purpose and personal satisfaction this brings are worth it.
• What started in Poland is now an international, cloud-based marketplace that’s scaling rapidly. We bring independent business owners together with their customers on a product that connects creative communities and opens up worlds of opportunities.
• For our providers, our products offer services for getting booked, paid, and building a loyal client base. For their clients, we’re where they can find their favourite spots, discover new businesses and book appointments in an instant.
• Working in a rapidly growing, ever-changing scale-up comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you enjoy inventively solving problems with others, helping create clarity when things get confusing, and prioritising your own path within ambiguity, then the chances are that you'll love the opportunities available to grow your career at Booksy.
• The people you’ll like to work with and things you'll enjoy impacting:**As a Data Platform Engineer reporting to the Data Platform Engineering Manager in our Data & Analytics - Data Platform Engineering team, your purpose will be to build and maintain the foundational cloud infrastructure that powers data at Booksy.
• You’ll act as an enabler for our data engineering and analytics teams, prioritizing reliability, automation, and self-service. From developing GCP infrastructure using Terraform to optimizing CI/CD workflows and managing our Cloud Composer/Airflow scheduler, you will directly influence how safely and efficiently we scale our data ecosystem.

Data Platform Engineer

• As an Associate Data Platform Engineering Manager reporting to the Head of Data Engineering in our Data & Analytics - Data Platform Engineering team, your purpose will be to lead a small, high-impact team of 2-3 platform engineers while staying heavily involved in hands-on technical work.
• You’ll split your time between people leadership - coaching your team, driving agile delivery, and managing OKRs - and engineering tasks.
• You will design reliable Terraform/Terragrunt modules on GCP, champion data security controls (Dataplex, DLP), and establish standard, self-service developer tools that empower our downstream data teams to build with confidence.

Data Platform Engineering Manager

Backend Engineer

• **The role you’ll play:**As a **Mid Software Engineer** reporting to the **Engineering Manager** in our **Product Development** team, your purpose will be to design, build, and maintain scalable, high-quality systems that empower beauty professionals worldwide. You’ll work on new features, optimise system performance, and shape the architecture to support our growing platform.**
• You’ll collaborate with product managers, designers, and engineers to craft solutions that solve real-world problems for millions of users while driving innovation and continuous improvement in our codebase.

Mid Software Engineer, Python

Learning and Development

• You'll design and implement a global L&D strategy that aligns perfectly with our business goals and customer success mission.
• You'll lead and mentor a team of talented trainers and QA specialists, fostering their growth while they drive team excellence.
• You'll build scalable learning frameworks, including certification paths and learning academies, to ensure our knowledge grows as fast as we do.
• You'll turn data into action by analyzing QA trends and CSAT feedback to refine training content and provide targeted coaching insights to leadership.
• You'll collaborate across the globe, partnering with Product, Sales, and Ops leaders to identify capability gaps and translate them into impactful training plans.
• You'll own the metrics, reporting on how your initiatives directly improve team performance, from CSAT to overall efficiency.

CS Learning & Development Manager

Customer Support

• Team Management & Development: Set goals, monitor KPIs, organize daily workflows, and continuously upskill and motivate team members.
• Quality Assurance & Support: Ensure work standards are met through regular contact monitoring, audit task accuracy, and assist the team in resolving complex customer issues.
• Reporting & Analytics: Analyze team performance, prepare result presentations, and report on metrics, team status, and morale to upper management.
• Process & Tech Optimization: Review and improve Customer Support processes, collaborate with Product Support, and recommend technical solutions to drive innovation.
• Key Account Revenue: Develop tailored solutions to maximize revenue and retention from high-value clients.
• Product Feedback: Identify system irregularities (Booksy Biz/Booksy for Clients) and report them following established procedures.

Customer Support Team Leader – m/f/d

• Omnichannel Customer Support: You'll handle incoming queries from our UK-based merchants and customers across multiple channels, including live chat, email, and phone calls. You will ensure that every interaction is met with high empathy, clarity, and speed, maintaining our strict response time targets.
• Technical Troubleshooting & Problem Solving: You'll diagnose customer issues on the spot, using our internal admin tools and systems to troubleshoot account setups, calendar syncs, and transaction issues. You'll turn confusing technical friction into simple, clear solutions for our business partners.
• CRM & Ticket Administration: You'll meticulously document all customer interactions, troubleshooting steps, and resolutions within Salesforce and our support platforms. You will ensure high data integrity, leaving clean trails for your team members and senior support experts.
• Voice of the Customer Advocacy: You'll act as the direct link between our UK users and our product teams. When you spot recurring bugs, payment anomalies, or opportunities for platform improvement, you'll proactively document and escalate them to ensure our product gets better every day.
• Continuous Support Optimization: You'll participate in team syncs to refine our messaging templates, internal macros, and support playbooks. You will actively collaborate with colleagues to share best practices and help build a highly efficient, supportive, and stress-resilient team culture.

Customer Support Advisor – UK market

Account Executive

• You'll be instrumental in growing our footprint in Dallas, empowering small businesses with our innovative solutions.
• Your skill in face-to-face interactions will be key to building lasting connections and sharing impactful business solutions.
• You'll manage a pipeline of potential clients, utilizing cold calls, walk-ins, and social media outreach to expand your book of business.
• Attending industry events, conducting engaging demos, and thoroughly educating clients on our app's features will be central to ensuring their long-term success.

Field Sales Representative

Accountant

• Prepare and file CIT return and calculation in accordance with Polish tax laws and regulations.
• Manage VAT compliance, including the preparation and submission of VAT returns.
• Liaise with tax authorities and respond to inquiries and audits.
• Ensure timely and accurate filing of all tax-related documents.
• Provide strategic tax planning and advisory services to the company.
• Identify tax-saving opportunities and develop strategies to minimize tax liabilities.
• Assist in the implementation of tax-efficient structures and processes.
• Stay abreast of changes in tax legislation and regulations and assess their impact on the company
• Prepare tax provisions and disclosures for financial statements.
• Collaborate with the wider finance team to ensure accurate and timely reporting of tax-related items.
• Assist in the preparation of annual budgets and forecasts from a tax perspective.
• Develop and maintain internal controls related to tax compliance and reporting.
• Maintain accurate and organized tax records and documentation.
• Conduct regular reviews and audits of tax processes to ensure compliance with internal policies and external regulations.
• Provide training and support to finance and accounting staff on tax-related matters.

Senior Tax Accountant

Business Analyst

• Conduct structured discovery sessions across various departments to map real workflows and spot high-value AI transformation candidates.
• Gather business and technical requirements, producing clear process maps, user stories, and functional specs usable by both engineers and commercial leaders.
• Partner with Engineering, Data, and functional AI Captains to turn ambitions into prototype solutions and deliver agentic workflows.
• Maintain our global AI Initiative Tracker, ensuring all metrics, project baselines, and company-wide ROI figures are accurate and clear.
• Act as a vital link between program governance and execution, mapping out adoption blockers - whether technical or behavioral, and helping functions scale up their AI capabilities.
• Stay current with developments in Generative AI, LLMs, Agentic AI, and Intelligent Automation that are relevant to Booksy's operating context.

Senior AI Business Analyst – 6 months FTC

Machine Learning Engineer

• You'll own the productionisation of our machine learning work end to end: real-time serving against SLAs, a standardised CI/CD path to production, GenAI and RAG system deployment, and the monitoring infrastructure that catches drift and quality degradation before business KPIs move.
• You'll work on a GCP-native stack — Vertex AI, BigQuery, dbt, Airflow, and Terraform — on problems that matter from day one, with the autonomy to shape how the function scales and who joins it next.
• You'll collaborate closely with Data Scientists, Platform, and Engineering, acting as both a technical owner and an advocate for Data Science needs across the organisation.

MLOps Engineer

Strategy

• Support data-driven decision-making by understanding performance drivers, performing scenario analyses, projecting the impact of strategic initiatives, and building business cases
• Establish and manage consistent reporting cadences, producing executive-ready updates that track progress against milestones, highlight key variances, and provide early-warning visibility into initiative health
• Ensure data integrity and hygiene across all project models and tracking tools, serving as the “single source of truth” for initiative performance data
• Translate high-level strategies into detailed workplans, managing the day-to-day execution of phases, milestones, and project “rituals” (e.g., stand-ups, progress reports)
• Manage critical workstreams within larger initiatives, ensuring technical execution (like dashboard builds or process mapping) aligns with the overall strategic vision
• Facilitate the seamless transition of completed projects to functional teams, including the creation of documentation and training materials to ensure long-term sustainability
• Prepare high-impact briefing materials, memos, and presentations to help the Director secure buy-in from senior leadership and cross-functional partners
• Serve as a central point of contact for cross-functional stakeholders, ensuring clear communication of project requirements and expectations across different seniority levels
• Collaborate across the business to gather stakeholder requirements, ensuring that recommendations are grounded in the operational reality of functional teams

Global Partner, Strategic Initiatives

Engineering Manager

• Lead and guide engineering team members, fostering growth and collaboration across backend, frontend, and mobile disciplines.
• Manage team dynamics and build a cohesive, high-performing team environment.
• Contribute to software architecture and systems design decisions, with a focus on microservices-based systems.
• Apply agile and lean delivery practices (e.g., Scrum, Kanban) using project management tools to optimize team performance.
• Analyze metrics and leverage data-driven insights to continuously improve processes and outcomes.
• Promote a DevOps mindset, implementing practices such as test-driven development (TDD), CI/CD, and observability to ensure quality and reliability.
• Collaborate cross-functionally with Product and Design stakeholders to align technical solutions with business objectives.

Financial Planning and Analysis

• Lead discovery work to deeply understand user and business problems
• Synthesise research, data, and insights into clear design opportunities
• Define and articulate design vision that aligns with product and business strategy
• Partner with product and engineering to shape roadmaps and prioritisation
• Own end-to-end design for significant features and experiences
• Create high-quality designs across the full spectrum - from early concepts to polished, production-ready work
• Prototype ideas to test hypotheses and validate solutions quickly
• Design and run experiments to inform decision-making and measure impact
• Work within and contribute to our design system
• Ship work iteratively, measuring impact and refining based on outcomes
• Collaborate effectively with engineers throughout implementation
• Advocate for users and design quality in cross-functional discussions
• Present and defend design decisions to stakeholders at all levels
• Contribute to the evolution of our design practice, tools, and ways of working
• Help establish design as a strategic partner across the organisation
• Share knowledge and raise the bar for design across the team