Booksy

Account Executive

• **Here's how you'll make an impact:**
• - **Strategic Portfolio Growth:** Identify and secure high-volume partnerships to establish Booksy as the preferred platform provider.
• - **Executive-Level Negotiation:** Lead the full sales cycle from initial outreach to the execution of contracts, focusing on long-term value and mutual growth.
• - **B2B2C Market Expansion:** Develop and execute comprehensive "go-to-market" strategies for newly acquired businesses to ensure high platform adoption among independent professionals.
• - **Cross-Functional Communication: **Collaborate closely with Field Sales, Marketing and Customer Success teams to coordinate local launch events and ensure a seamless transition from signed contract to active usage.
• - **Value-Driven Consulting: **Act as a strategic advisor, demonstrating how technology integration enhances their business’s marketability and supports tenant business health.
• - **Internal Channel Advocacy: **Manage internal referral pipelines and design incentive structures that encourage cross-departmental lead generation.
• - **Performance Analytics:** Monitor and report on key performance indicators, including acquisition costs, tenant penetration rates, and territory growth.

Channel Sales Executive

Customer Support

• Provide assistance and respond to inquiries from US-based business customers through phone (inbound and outbound), offering technical support and education for the app.
• Handle email inquiries and effectively multi-task to manage a large volume of calls.
• Resolve issues on the first contact, manage inquiries and data through internal systems, and maintain accurate records of all interactions and concerns via our CRM (Salesforce).
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Report critical issues to the technical support team and provide timely, valuable feedback to the company regarding service, bug, or provider concerns.
• Continuously improve your understanding of the app and enhance your customer service skills.
• Work respectfully with peers, other teams, and departments, maintaining a positive attitude at all times.

Customer Support Advisor – Bilingual English/Spanish

Customer Success Manager

• You'll ensure successful account activation by delivering expert-level training sessions to new clients following the sale.
• You'll drive early results by executing a proactive call and contact strategy to maximize engagement and help providers secure their first bookings.
• You'll be a product champion, providing expert guidance on application functionality to help users get the most out of the platform.
• You'll build strong B2B relationships by reaching out proactively via phone, email, or WhatsApp to drive key activation milestones.
• You'll offer creative solutions by listening to client needs and addressing challenges with confidence and a "People First" touch.

Customer Success Onboarding Advisor, UK market

Backend Engineer

• Design, build, and maintain scalable, high-quality systems that empower beauty professionals worldwide.
• Work on new features, optimize system performance, and shape the architecture to support our growing platform.
• Collaborate with product managers, designers, and engineers to craft solutions that solve real-world problems for millions of users while driving innovation and continuous improvement in our codebase.

Mid Software Engineer, Python

Technical Project Manager

• As a Data Technical Delivery Manager, your purpose will be to turn loosely defined business questions into high-quality, executable technical work across GTM Tech, Data Engineering, and Analytics.
• You’ll own the single intake (“front door”) for all data requests, ensuring every ticket is technically complete, correctly decomposed, and transparently tracked as it moves from CRM changes, through data pipelines, and into analytics and dashboards.
• You’ll act as the quality gatekeeper, returning unclear or under-defined tickets to stakeholders, protecting engineering focus, and ensuring delivery is predictable rather than reactive.

Data Delivery Manager

Data Analyst

• Lead and mentor a team of analysts, ensuring they have the support and clarity needed to succeed in a fast-paced environment.
• Understand funnels, ecosystems, user behaviors, and long-term trends in the adoption of our products to identify opportunities for step-changes of specific customer segments.
• Develop and maintain comprehensive KPI trees and frameworks to provide clear visibility on domain performance and trends.
• Define key metrics reflecting product success and monitor health, while identifying growth opportunities in retention, engagement, and monetization through quantitative analysis.
• Partner closely with Product Managers, Engineers, and senior stakeholders to translate data insights into actionable narratives and strategies.
• Lead efforts to automate data management and reporting processes, collaborating with Business Intelligence and Data Engineering teams.
• Champion a hypothesis-driven approach, overseeing product A/B testing and funnel optimization to de-risk development.

Product Analytics Manager

Accountant

• Your career as an AP Senior Accountant at Booksy will give you the opportunity to take full ownership of our international accounts payable operations, ensuring our vendor partners are supported with the same "People First" touch we give our customers.
• Reporting to the AP Team Lead, you’ll lead the way in managing complex invoice processing and payment runs across our European landscape.
• You won’t just be "processing" - you’ll be a key contributor to building the best practices that help us scale-up globally.
• You’ll be excited by the prospect of working cross-functionally with Procurement, Treasury, and Tax teams to ensure smooth communication and financial accuracy.
• Because you have a keen eye for identifying discrepancies and efficiency gains, you’ll play a vital role in our month-end and year-end close activities.

Senior Accounts Payable Accountant

Digital Marketing

• Aid in managing paid acquisition programs across SEM, paid social (TikTok, Meta, Pinterest, Reddit), and other digital channels.
• Own a quarterly roadmap that prioritizes new initiatives like audience segmentation, creative optimization and iteration, and new channel testing.
• Monitor key performance metrics including CAC, LTV, conversion rates, and CTR across channels and campaigns.
• Own reporting, pacing, and forecasting: You’ll manage ongoing performance tracking, ensure spend is driving efficient, scalable growth, and identify insights and trends.
• Collaborate closely with the Web, Creative, Brand, and Product Marketing teams to ensure briefs, ad copy, visuals, and landing page messaging are highly optimized for driving acquisition.

Digital Marketing Manager

Sales Development Rep

• - Aktywny kontakt z potencjalnymi klientami poprzez telefon i media społecznościowe (praca na cold leads)
• - Prowadzenie firmowego konta na Facebook’u
• - Prezentowanie naszej aplikacji oraz aktywne zachęcanie potencjalnych klientów do jej przetestowania
• - Poszukiwanie nowych kanałów dystrybucji
• - Codzienna współpraca z działem sprzedaży
• - Odpowiadanie na zapytania klientów
• - Kontakt z obecnymi klientami Booksy w celu oferowania i dosprzedaży dodatkowych funkcji i usług

Sales Development Representative

• Own and drive the global tax strategy, ensuring alignment with business objectives, growth plans, and evolving regulatory requirements.
• Act as the company’s primary tax advisor to executive leadership, including the CFO and senior finance leaders, on complex and high-impact tax matters.
• Partner with Finance, Legal, M&A, and business leaders to ensure tax considerations are embedded in strategic initiatives, new market entry, and product expansion.
• Own the company’s global tax risk framework, identifying, assessing, and mitigating tax risks across all jurisdictions.
• Ensure strong global compliance processes for corporate income tax, indirect taxes, withholding taxes, and transfer pricing, supported by effective controls and governance.
• Oversee audits, inquiries, and negotiations with tax authorities globally, serving as the senior escalation point when needed.
• Lead complex international tax initiatives, including transfer pricing strategy and documentation, global structuring and restructuring, mergers, acquisitions, and integrations, and expansion into new markets and new revenue models.
• Provide leadership on cross-border tax planning while maintaining an appropriate and transparent risk posture for the company.
• Build, lead, and develop a high-performing global tax organization, including internal team members and external advisors.
• Drive process standardization, documentation, and automation to improve efficiency, scalability, and audit readiness.
• Own tax-related data strategy to improve reporting, forecasting, and risk visibility.
• Own the global tax budget and resource planning for the function.
• Establish governance frameworks, policies, and escalation protocols related to tax matters.
• Monitor global legislative and regulatory developments, proactively assessing business impact and recommending actions.

Global Head of Tax

• Own and drive the global tax strategy, ensuring alignment with business objectives, growth plans, and evolving regulatory requirements.
• Act as the company’s primary tax advisor to executive leadership, including the CFO and senior finance leaders, on complex and high-impact tax matters.
• Partner with Finance, Legal, M&A, and business leaders to ensure tax considerations are embedded in strategic initiatives, new market entry, and product expansion.
• Own the company’s global tax risk framework, identifying, assessing, and mitigating tax risks across all jurisdictions.
• Ensure strong global compliance processes for corporate income tax, indirect taxes, withholding taxes, and transfer pricing, supported by effective controls and governance.
• Oversee audits, inquiries, and negotiations with tax authorities globally, serving as the senior escalation point when needed.
• Lead complex international tax initiatives, including transfer pricing strategy and documentation, global structuring and restructuring, mergers, acquisitions, and integrations, and expansion into new markets and new revenue models.
• Provide leadership on cross-border tax planning while maintaining an appropriate and transparent risk posture for the company.
• Build, lead, and develop a high-performing global tax organization, including internal team members and external advisors.
• Design the long-term operating model for the tax function, determining the right balance of in-house expertise, shared services, and external providers.
• Drive process standardization, documentation, and automation to improve efficiency, scalability, and audit readiness.
• Own tax-related data strategy to improve reporting, forecasting, and risk visibility.
• Own the global tax budget and resource planning for the function.

Manager

• Designing and owning cash visibility and liquidity forecasting processes to ensure the business can meet all operational, investment, and financing needs.
• Establishing and continuously improving end-to-end treasury workflows, from cash forecasting and payments to bank account structures and approvals.
• Managing daily global cash positioning while contributing to monthly, quarterly, and annual cash flow forecasting and financial planning.
• Optimizing global banking relationships and managing our revolving credit facility, including covenant monitoring and compliance.
• Designing, documenting, and owning treasury policies, processes, and internal controls, ensuring they are scalable and compliant with regulatory and reporting requirements (including AML and KYC).
• Leading the selection, implementation, and improvement of treasury systems and automation to support increasing transaction volumes and complexity.
• Partnering closely with Accounting, Tax, FP&A, and Reporting teams to improve cash forecasting accuracy and working capital management.
• Leading and developing a small team of treasury professionals, while remaining hands-on in day-to-day treasury operations.
• Identifying and mitigating financial risks, including foreign exchange, interest rate, operational, and counterparty risks, and implementing practical mitigation strategies.

Treasury Manager

• As a **Customer Support Advisor **at Booksy, you'll be on the front lines, supporting our **B2B customers **for the **UK Market **through various channels like chat, calls, and emails. You'll be crucial in guaranteeing customer satisfaction with every interaction, acting as a true problem-solver, and tailoring your communication to ensure a responsive, efficient, and seamless experience. This is your opportunity to directly influence how our customers perceive Booksy every day!
• In this role, you'll provide support for customer queries, handling their requests and addressing concerns within established time limits, always ensuring a rapid response and that no customer is left without an answer. You'll identify customer issues and provide tailored, relevant solutions, meticulously maintaining records of all interactions in our CRM (Salesforce). Beyond direct support, you'll represent the voice of the customer, seriously following up on open conversations and reporting issues or improvement requests to enhance our solution.

Customer Support Inbound Advisor

QA Engineer

• Designing, developing, and executing comprehensive test strategies, plans and test cases for Sales Cloud, Service Cloud, and Marketing Cloud.
• Performing functional, UI, regression, integration, performance, negative and end-to-end (E2E) system testing, as well as post-production smoke testing.
• Validating that user requirements and acceptance criteria align with high-level business goals to ensure the solution delivers actual value.
• Testing integration points between Salesforce and third-party applications (ERPs, Marketing tools, Data Warehouses etc,).
• Working closely with Business Analysts, Developers and Stakeholders to understand requirements and translate them into test scenarios (including "happy path" and edge cases).
• Reviewing user stories and acceptance criteria with a QA lense.
• Documenting bugs meticulously in Jira, providing clear reproduction steps, logs, and screenshots.
• Conducting root cause analysis for repeated or high-impact issues.
• Participating in Sprint Planning and Retrospectives to advocate for QA timelines and requirements.

Channel Sales Executive

Customer Support Advisor – Bilingual English/Spanish

Customer Success Onboarding Advisor, UK market

Mid Software Engineer, Python

Data Delivery Manager

Product Analytics Manager

Senior Accounts Payable Accountant

Digital Marketing Manager

Sales Development Representative

Global Head of Tax

Global Head of Tax

Treasury Manager

Treasury Manager

Customer Support Inbound Advisor

Salesforce QA Engineer