Booksy

Marketing

• Your career as Director of US Marketing at Booksy is an invitation to own the growth trajectory of our most strategic global market.
• You will have the autonomy to shape a marketing vision that balances global brand power with the cultural nuances that make the US market unique.
• Reporting to the Global VP of Marketing, you’ll be a key strategic partner for our US growth engine.
• You won’t just execute plans; you’ll be a key strategic partner, leading a high-performing team to build deep brand equity and community engagement.
• You’ll thrive here if you are a visionary who loves the "blank canvas" of a scale-up but possesses the data-driven discipline to turn creative ideas into measurable market leadership.
• Your natural leadership style will empower your team to think bigger, while your strategic mindset will ensure every campaign, from performance marketing to content strategy, contributes to our long-term mission of helping entrepreneurs thrive.

Director of US Marketing – East Coast

• Own and drive the global tax strategy, ensuring alignment with business objectives, growth plans, and evolving regulatory requirements.
• Act as the company’s primary tax advisor to executive leadership, including the CFO and senior finance leaders, on complex and high-impact tax matters.
• Partner with Finance, Legal, M&A, and business leaders to ensure tax considerations are embedded in strategic initiatives, new market entry, and product expansion.
• Own the company’s global tax risk framework, identifying, assessing, and mitigating tax risks across all jurisdictions.
• Ensure strong global compliance processes for corporate income tax, indirect taxes, withholding taxes, and transfer pricing, supported by effective controls and governance.
• Oversee audits, inquiries, and negotiations with tax authorities globally, serving as the senior escalation point when needed.
• Lead complex international tax initiatives, including:
• – Transfer pricing strategy and documentation
• – Global structuring and restructuring
• – Mergers, acquisitions, and integrations
• – Expansion into new markets and new revenue models
• Provide leadership on cross-border tax planning while maintaining an appropriate and transparent risk posture for the company.
• Build, lead, and develop a high-performing global tax organization, including internal team members and external advisors.
• Drive process standardization, documentation, and automation to improve efficiency, scalability, and audit readiness.
• Own tax-related data strategy to improve reporting, forecasting, and risk visibility.
• Own the global tax budget and resource planning for the function.
• Establish governance frameworks, policies, and escalation protocols related to tax matters.
• Monitor global legislative and regulatory developments, proactively assessing business impact and recommending actions.

Global Senior Tax Manager

Customer Success Manager

• You'll ensure successful account activation by delivering expert-level training sessions to new clients following the sale.
• You'll drive early results by executing a proactive call and contact strategy to maximize engagement and help providers secure their first bookings.
• You'll be a product champion, providing expert guidance on application functionality to help users get the most out of the platform.
• You'll build strong B2B relationships by reaching out proactively via phone, email, or WhatsApp to drive key activation milestones.
• You'll offer creative solutions by listening to client needs and addressing challenges with confidence and a "People First" touch.

Customer Success Onboarding Advisor

Sales

• Build and execute outbound B2B strategy from the ground up.
• Lead a focused team of three for cold outreach in the Spanish market.
• Design high-impact prospecting strategies across email, WhatsApp, Instagram, and phone.
• Implement cutting-edge Clay workflows for personalized outreach at scale.
• Test new sequences and manage own book of target accounts.
• Drive a high-performance culture collaborating with the Senior Sales Manager.
• Shadow reps, identify skill gaps, and provide continuous feedback.

Outbound Sales Manager – B2B

Growth Marketing

• You’ll lead the charge in operationalizing word-of-mouth marketing, transforming our most vocal providers into our most effective sales force to aggressively drive growth across Spain and beyond.
• Working closely with the Global Director of Growth Marketing, you’ll own the infrastructure behind our referral and affiliate programs.
• You won’t just be managing a tech stack; you’ll be the heartbeat of the Booksy Collective, directly nurturing our core group of providers to bridge the gap between creative content and real-world conversion.
• You’ll be excited by the prospect of architecting viral loops and partnering with social teams to ensure organic advocacy has a frictionless path to a trial start.
• At Booksy, we value "Balanced Boldness"—we want you to shoot for the moon with your growth tactics while remaining grounded in the data and the raw feedback of our community.

Marketing Growth Lead, Advocacy

• Build and execute the outbound B2B strategy from the ground up.
• Lead a focused team of three in cold outreach in the Spanish market.
• Design high-impact prospecting strategies across email, WhatsApp, Instagram, and phone.
• Implement cutting-edge Clay workflows for personalized outreach at scale.
• Shadow reps, identify skill gaps, and provide continuous feedback.

Outbound Sales Team Leader – B2B

• Your career as a Customer Success Onboarding Advisor at Booksy will place you at the forefront of our new B2B clients’ journey, empowering them to thrive from the very first day of their subscription.
• You will play a crucial role in their success by ensuring they secure their initial bookings within the first 30 days.
• This is a high-engagement role that requires you to be proactive and build strong relationships with **B2B clients** for the **US market**.
• You will provide expert guidance, anticipate challenges, and address objections with confidence, clearly demonstrating the value of our platform.
• Your ability to listen, solve problems, and offer creative solutions will have a direct impact on their success.
• As an Onboarding Advisor within our Customer Success team, your objective will be to ensure successful account activation.
• You’ll be responsible for delivering training sessions to new clients following the sale, helping them set up their Booksy account according to their specific needs, providing regular follow-up, and offering support throughout the first month of their subscription.

Customer Success Onboarding Advisor, Bilingual English/Spanish

Data Analyst

• **Your core responsibilities will include:**
• - **Product Co-Leadership**: Act as a strategic co-leader within your product domain alongside Product and Engineering leadership. You don't just support the roadmap; you proactively dictate data-driven pivots, fostering a culture of rapid experimentation and relentless bias to action.
• - **Problem Finding & Strategic Ownership:** While Senior Analysts excel at solving complex problems, you excel at finding them. You proactively identify white-space opportunities across the business and define ambiguous problem spaces before they are even on leadership's radar, driving them end-to-end to tangible business outcomes.
• - **Advanced Experimentation & Action: **Champion sophisticated, hypothesis-driven experimentation frameworks (e.g., causal inference, complex A/B/n testing). Radically de-risk product development and use experiment results to confidently dictate the team's next actionable steps.
• - **Building the Analytics Machine:** Instead of simply mentoring 1:1, you design and implement the analytical frameworks, tooling architectures, and best practices that scale across the entire Product Analytics organization, lifting the baseline capabilities of the whole Product Analytics community.
• - **Mentorship & Analytics Excellence**: While not a line manager, serve as the foremost technical expert and mentor for the Product Analytics team,, continuously lifting the bar for data integrity, methodology, and business acumen.

Staff Product Data Analyst

• Own the customer journey for both sides of the marketplace, developing strategies for (customer and provider) activation, engagement, retention, and reactivation.
• Design and implement lifecycle programs that drive long-term retention and growth by guiding customers through key milestones and features on the platform.
• Partner with Product to ensure lifecycle programs are integrated into product experiences and directly contribute to incremental revenue and LTV.
• Align all lifecycle initiatives with company goals, ensuring activities are targeted, measurable, and tied to business objectives.
• Partner with Martech, Data, and Product to define, implement, and manage the CRM tech stack and CDP, ensuring customer data is leveraged effectively across all lifecycle stages.
• Align lifecycle campaigns with product launches, platform updates, and customer success efforts.
• Lead the development of robust segmentation strategies using behaviors, cohort analysis, demographics, and lifecycle stages.
• Drive personalization at scale across email, push, in-app messaging, and web to maximize engagement and conversions.
• Define and optimize onboarding flows for both customers and providers, ensuring frictionless activation across app and web.
• Drive engagement with key product features that deliver customer value.

Head of Global Lifecycle Marketing

Account Executive

• Help expand our presence and empower small businesses.
• Skilled at building face-to-face relationships and sharing business solutions.
• Manage a pipeline of potential clients, leveraging cold calls, walk-ins, and social media outreach.
• Attend industry events, conduct demos, and educate clients on the app’s features.

Field Sales Representative, Bilingual Spanish & English

• Own the Hunt: Make outbound cold calls to Vietnamese-speaking leads to generate new business opportunities and sales.
• Be a Social Seller: Actively build an online presence (Instagram, TikTok, etc.) to generate leads and build your Booksy brand within the Vietnamese-speaking market.
• Drive Conversion: Utilize email outreach, social selling, and other channels (in Vietnamese and English) to engage prospects and follow the prescribed contact strategy to ensure each lead is worked effectively.
• Hit Your Goals: Meet and exceed monthly sales targets and KPIs by following the Booksy Sales Methodology.
• Work Smart: Maintain accurate records in our CRM (Salesforce), tracking every interaction and lead progression.

Outbound Sales Representative – Vietnamese Speaking

• Your career as Director of US Marketing at Booksy is an invitation to own the growth trajectory of our most strategic global market.
• You will have the autonomy to shape a marketing vision that balances global brand power with the cultural nuances that make the US market unique.
• Reporting to the Global VP of Marketing, you’ll be at the helm of our US growth engine.
• You won't just execute plans; you’ll be a key strategic partner, leading a high-performing team to build deep brand equity and community engagement.
• You’ll thrive here if you are a visionary who loves the "blank canvas" of a scale-up but possesses the data-driven discipline to turn creative ideas into measurable market leadership.
• Your natural leadership style will empower your team to think bigger, while your strategic mindset will ensure every campaign, contributes to our long-term mission of helping entrepreneurs thrive.

Director of US Marketing

User Researcher

• Help Booksy build a deep understanding of customers and deliver a market-leading product experience.
• Lead the planning and execution of research initiatives using interviews, observations, surveys, usability studies, and other methods to generate actionable insights.
• Synthesize data from across the business and align stakeholders on customer understanding.
• Drive decisions that directly impact product strategy.
• Work closely with designers, product managers, analysts, and engineers to ensure research supports business goals.
• Communicate findings clearly and champion the customer perspective in internal discussions.
• Mentor non-researchers in engaging with customers.
• Contribute to maintaining an outstanding research practice and positive team culture.

Senior UX Researcher – English/Spanish

• **Here's how you'll make an impact:**
• - **Strategic Portfolio Growth:** Identify and secure high-volume partnerships to establish Booksy as the preferred platform provider.
• - **Executive-Level Negotiation:** Lead the full sales cycle from initial outreach to the execution of contracts, focusing on long-term value and mutual growth.
• - **B2B2C Market Expansion:** Develop and execute comprehensive "go-to-market" strategies for newly acquired businesses to ensure high platform adoption among independent professionals.
• - **Cross-Functional Communication: **Collaborate closely with Field Sales, Marketing and Customer Success teams to coordinate local launch events and ensure a seamless transition from signed contract to active usage.
• - **Value-Driven Consulting: **Act as a strategic advisor, demonstrating how technology integration enhances their business’s marketability and supports tenant business health.
• - **Internal Channel Advocacy: **Manage internal referral pipelines and design incentive structures that encourage cross-departmental lead generation.
• - **Performance Analytics:** Monitor and report on key performance indicators, including acquisition costs, tenant penetration rates, and territory growth.

Channel Sales Executive

Customer Support

• Provide assistance and respond to inquiries from US-based business customers through phone (inbound and outbound), offering technical support and education for the app.
• Handle email inquiries and effectively multi-task to manage a large volume of calls.
• Resolve issues on the first contact, manage inquiries and data through internal systems, and maintain accurate records of all interactions and concerns via our CRM (Salesforce).
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Report critical issues to the technical support team and provide timely, valuable feedback to the company regarding service, bug, or provider concerns.
• Continuously improve your understanding of the app and enhance your customer service skills.
• Work respectfully with peers, other teams, and departments, maintaining a positive attitude at all times.