Booksy

Strategy

• Support data-driven decision-making by understanding performance drivers, performing scenario analyses, projecting the impact of strategic initiatives, and building business cases
• Establish and manage consistent reporting cadences, producing executive-ready updates that track progress against milestones, highlight key variances, and provide early-warning visibility into initiative health
• Ensure data integrity and hygiene across all project models and tracking tools, serving as the “single source of truth” for initiative performance data
• Translate high-level strategies into detailed workplans, managing the day-to-day execution of phases, milestones, and project “rituals” (e.g., stand-ups, progress reports)
• Manage critical workstreams within larger initiatives, ensuring technical execution (like dashboard builds or process mapping) aligns with the overall strategic vision
• Facilitate the seamless transition of completed projects to functional teams, including the creation of documentation and training materials to ensure long-term sustainability
• Prepare high-impact briefing materials, memos, and presentations to help the Director secure buy-in from senior leadership and cross-functional partners
• Serve as a central point of contact for cross-functional stakeholders, ensuring clear communication of project requirements and expectations across different seniority levels
• Collaborate across the business to gather stakeholder requirements, ensuring that recommendations are grounded in the operational reality of functional teams

Global Partner, Strategic Initiatives

Engineering Manager

• Lead and guide engineering team members, fostering growth and collaboration across backend, frontend, and mobile disciplines.
• Manage team dynamics and build a cohesive, high-performing team environment.
• Contribute to software architecture and systems design decisions, with a focus on microservices-based systems.
• Apply agile and lean delivery practices (e.g., Scrum, Kanban) using project management tools to optimize team performance.
• Analyze metrics and leverage data-driven insights to continuously improve processes and outcomes.
• Promote a DevOps mindset, implementing practices such as test-driven development (TDD), CI/CD, and observability to ensure quality and reliability.
• Collaborate cross-functionally with Product and Design stakeholders to align technical solutions with business objectives.

Financial Planning and Analysis

• Lead discovery work to deeply understand user and business problems
• Synthesise research, data, and insights into clear design opportunities
• Define and articulate design vision that aligns with product and business strategy
• Partner with product and engineering to shape roadmaps and prioritisation
• Own end-to-end design for significant features and experiences
• Create high-quality designs across the full spectrum - from early concepts to polished, production-ready work
• Prototype ideas to test hypotheses and validate solutions quickly
• Design and run experiments to inform decision-making and measure impact
• Work within and contribute to our design system
• Ship work iteratively, measuring impact and refining based on outcomes
• Collaborate effectively with engineers throughout implementation
• Advocate for users and design quality in cross-functional discussions
• Present and defend design decisions to stakeholders at all levels
• Contribute to the evolution of our design practice, tools, and ways of working
• Help establish design as a strategic partner across the organisation
• Share knowledge and raise the bar for design across the team

Senior Product Designer – Financial Services Domain

Product Manager

• As a Product Manager (m/f/d) in our Payments team, your purpose will be to own the Booksy Wallet — the central hub through which every provider manages their money.
• You'll drive the full payout experience: from balance visibility and reconciliation to the infrastructure behind pay-ins, gift cards, discounts, and loyalty.
• This is a high-ownership role sitting at the heart of Booksy's revenue engine, and the decisions you make will be felt by thousands of providers every day.

Senior Product Manager – Payments

Ecommerce

• Lifecycle Marketing (LCM) Strategy: Planning, designing, and executing the strategy to activate the Provider (Px) base (the buyers), moving them from inactive status to first-time and regular buyers.
• Marketing Calendar Ownership: Ownership of the Px marketing calendar, including planning, scheduling, and executing all seasonal campaigns, product launches, promotions, and LCM to drive orders and GMV.
• E-Commerce Storytelling: Crafting and executing ongoing marketing campaigns and mass communication to ensure Providers find attractive promotions, new products, and purchasing inspiration.
• Monitoring and Reporting: Monitoring, analyzing, and reporting on the effectiveness of Px activation funnels and campaign results. Optimizing future actions based on performance data.

Growth Marketing Manager – E-Commerce

Android Engineer

• Drive high-impact results by architecting robust, secure payment flows that serve as the backbone for Booksy’s financial ecosystem.
• Integrate and optimize diverse payment methods, including BLIK, Tap to Pay, and physical Booksy card readers, ensuring a seamless checkout experience.
• Apply "battle-tested" design patterns to transition legacy payment systems into modern, greenfield-style production code that prioritizes data integrity and security.
• Manage end-to-end money flows, ensuring high availability and reliability for service provider payouts and financial reconciliation.
• Shape the engineering culture by setting high standards for code quality and collaborative development practices within the financial infrastructure stack.
• Innovate with AI tools to build automations that streamline the development lifecycle and improve the reliability of payment processing.
• Optimize the code review process by leveraging AI to catch edge cases in transaction logic and maintain rigorous security standards.
• Collaborate on strategic decisions with a seat at the table to influence the future of Booksy’s payment rails and financial technology.
• Balance hands-on execution with high-level leadership to ensure both technical excellence and the stability of our core money-handling systems.

Mobile Software Engineer – Android

Account Executive

• Expand Booksy's presence: You'll be instrumental in growing our footprint in South Florida, empowering small businesses with our innovative solutions.
• Build relationships that matter: Your skill in face-to-face interactions will be key to building lasting connections and sharing impactful business solutions.
• Drive growth and success: You'll manage a pipeline of potential clients, utilizing cold calls, walk-ins, and social media outreach to expand your book of business.
• Educate and enable: Attending industry events, conducting engaging demos, and thoroughly educating clients on our app's features will be central to ensuring their long-term success.

Field Sales Representative

Customer Success Manager

• Ensure customers thrive and grow their businesses with us.
• Strengthen long-term relationships by proactively engaging customers and enhancing their experience.
• Reduce churn risk and drive reactivations through outbound outreach.
• Create meaningful interactions that foster loyalty and sustainable growth.
• Connect with customers at critical moments in their journey—both proactively and reactively.
• Implement tailored strategies that keep customers engaged.
• Identify opportunities for upselling and cross-selling.
• Partner with internal teams to deliver solutions aligned with customer’s goals.
• Manage customer relationships through satisfaction conversations, address product-related questions, resolve payment concerns, and support reactivations.

Customer Success Retention Advisor, Bilingual English/Spanish

Recruitment

• Play a key role in supercharging our commercial growth in the US.
• Strategically build teams: Sales, Customer Service, Customer Success, and Marketing.
• Shape our top-tier TA strategy, ensuring we attract and onboard the best GTM talent.

Talent Acquisition Specialist – 5 Month Mat Cover Contract

Outside Sales

• As Team Leader, you will have two main tasks:
• Expand our customer portfolio in your base city and engage the Field Sales team in Malaga, Seville, Murcia and Valencia to achieve targets by attracting new customers, mainly through door-to-door visits.
• Support the team with face-to-face visits to understand customer needs, present the Booksy product and perform demonstrations.

Field Sales Team Leader

Backend Engineer

• Design, build, and maintain scalable, high-quality systems that empower beauty professionals worldwide.
• Work on new features, optimise system performance, and shape the architecture to support our growing platform.
• Collaborate with product managers, designers, and engineers to craft solutions that solve real-world problems for millions of users while driving innovation and continuous improvement in our codebase.

Senior Software Engineer, Python

• Coach the Coaches: Design and execute a structured coaching framework for senior advisors, enabling them to independently develop junior team members, freeing you for strategic oversight.
• Performance Architecture: Establish clear performance expectations, KPI accountability structures, and career pathing that motivates both high performers and developing talent.
• Culture of Excellence: Build and sustain a team environment defined by accountability, continuous learning, and data-driven self-reflection.
• KPI Ownership: Drive performance against core metrics: Activation Rate, Reachability, QA Score, Time-to-Value (TTV), and Churn reduction.
• Strategic Metric Migration: Lead the team's transition from activation-centric success metrics to NRR and long-term Adoption indicators, aligning frontline activity with company-level retention goals.
• Data-Driven Diagnostics: Leverage QA scores, reachability data, and cohort-level performance analytics to identify skill gaps, process breakdowns, and intervention opportunities before they become escalations.
• Sales Handoff Integrity: Partner with the Sales team to define and enforce a clean deal standard, ensuring every provider enters onboarding with the right context, expectations, and setup for rapid ROI realization.
• Product & Operations Feedback Loop: Systematically surface friction points in the onboarding journey and translate provider-level insights into actionable input for Product and Operations roadmaps.
• Bilingual Escalation Leadership: Serve as the senior point of contact for high-complexity provider escalations, conducting resolution conversations fluently in both English and Spanish.

Customer Success Team Leader

• Wykonujesz kontakty telefoniczne do salonów w celu przekonania do wycofania rezygnacji z usług Booksy lub zapobiegnięcia rezygnacji
• Aktywizujesz salony tak, aby ich profile Booksy, zachęcały klientów do rezerwacji jak największej liczby wizyt online
• Udzielasz salonom informacji o sposobie działania oraz funkcjonalności Booksy dla Biznesu oraz Booksy dla Klientów
• Udzielasz salonom informacji na temat subskrypcji, faktur i płatności
• Proponujesz rozwiązania dostosowane do potrzeb salonów w zakresie możliwym do dostarczenia przez Booksy

Customer Success Retention Advisor

Customer Support

• As a Customer Support Advisor at Booksy, you'll be on the front lines, supporting our B2B customers for the Spanish Market through various channels like chat, calls, and emails. You'll be crucial in guaranteeing customer satisfaction with every interaction, acting as a true problem-solver, and tailoring your communication to ensure a responsive, efficient, and seamless experience. This is your opportunity to directly influence how our customers perceive Booksy every day!**
• In this role, you'll provide support for customer queries, handling their requests and addressing concerns within established time limits, always ensuring a rapid response and that no customer is left without an answer. You'll identify customer issues and provide tailored, relevant solutions, meticulously maintaining records of all interactions in our CRM (Salesforce). Beyond direct support, you'll represent the voice of the customer, seriously following up on open conversations and reporting issues or improvement requests to enhance our solution.

Customer Support Advisor

Growth Marketing

• You’ll lead the charge in operationalizing word-of-mouth marketing, transforming our most vocal providers into our most effective sales force to aggressively drive growth across Spain and beyond.
• Working closely with the Global Director of Growth Marketing, you’ll own the infrastructure behind our referral and affiliate programs.
• You’ll be the heartbeat of the Booksy Collective, directly nurturing our core group of providers to bridge the gap between creative content and real-world conversion.
• You’ll be excited by the prospect of architecting viral loops and partnering with social teams to ensure organic advocacy has a frictionless path to a trial start.