CS Learning & Development Manager

Booksy

CS Learning & Development Manager architecting customer-centric culture at Booksy. Driving excellence through learning and development across teams and collaborating globally.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Learning & Development and Quality Assurance, with a focus on building scalable training frameworks and leveraging data analytics to enhance team performance. Proven ability to lead and mentor teams while collaborating across global functions to identify and address capability gaps.

Highest-signal resume keywords

Learning & Development ExpertiseQuality Assurance ExperienceData Analysis for Continuous ImprovementLMS Platform ProficiencyPeople First Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning Framework DevelopmentCertification Path DesignTraining Content RefinementPerformance Metrics ReportingQA Trend Analysis

Soft Skills

Excellent CommunicationFacilitation SkillsTeam MentoringAdaptabilityInfluencing Skills

Tools & Technologies

LMS PlatformsQA Software

Industry Keywords

SaaSCustomer SuccessGlobal Training ProgramsCapability GapsCSAT Feedback

About the role

Key responsibilities & impact

You'll design and implement a global L&D strategy that aligns perfectly with our business goals and customer success mission.
You'll lead and mentor a team of talented trainers and QA specialists, fostering their growth while they drive team excellence.
You'll build scalable learning frameworks, including certification paths and learning academies, to ensure our knowledge grows as fast as we do.
You'll turn data into action by analyzing QA trends and CSAT feedback to refine training content and provide targeted coaching insights to leadership.
You'll collaborate across the globe, partnering with Product, Sales, and Ops leaders to identify capability gaps and translate them into impactful training plans.
You'll own the metrics, reporting on how your initiatives directly improve team performance, from CSAT to overall efficiency.

Requirements

What you’ll need

Provable, deep expertise and experience in Learning & Development, Quality Assurance, or Enablement (preferably within a SaaS or Customer Success environment).
A "People First" leadership style with a track record of building and scaling global training or QA programs.
Strong analytical grit, with the ability to use data and reporting to drive continuous improvement and show real impact.
Excellent communication and facilitation skills, allowing you to influence and inspire teams across different regions.
Technical curiosity, with hands-on experience leveraging LMS platforms and QA software to drive learning at scale.
An adaptable, "Shoot for the Moon" mindset—you’re comfortable in a fast-paced environment and ready to find a way through any obstacle.

Benefits

Comp & perks

Remote work with flexible work schedules.
Remote work with $50/month home phone/internet reimbursement.
Comprehensive health, dental, and vision coverage with UHC.
Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000.
FSA/HSA's available - Booksy contributes $1,000/$2,000 for employee/employee plus.
Accident/Hospital/Critical Illness voluntary plans available.
401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period.
PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over).
12 Holidays observed.
Parental Leave - 12 weeks of paid leave.
EAP (Employee Assistance Program).
Voluntary Pet Insurance through Fetch.
Financial wellness tools through SoFi and Ladder.
Discounts via Perkspot.
Booksy benefit $50 per month to use on services in our app.
Phone/Internet reimbursement.