L2 Support Specialist

Madiff

Palantir L2 Support Specialist providing operational support for enterprise Palantir environments. Focusing on incident management and platform stability within ITIL processes.

Posted 6/17/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide Level 2 operational support for Palantir environments
Investigate and resolve incidents and production issues
Support problem management activities
Analyse logs and monitoring data
Troubleshoot application and platform issues
Support integrations and interfaces between systems
Work within ITIL aligned operational processes
Escalate and coordinate issues where required
Support platform stability and operational excellence

Requirements

What you’ll need

Enterprise application support experience
Strong Level 2 support background
ITIL process understanding
Incident and problem management experience
Operational troubleshooting skills
Experience with integration and interface concepts
Log analysis and monitoring experience
Operational knowledge of Palantir Foundry and/or Palantir Foundation

Benefits

Comp & perks

Solid, competitive salary
Work in multilingual, multinational and multicultural environment on international projects
Comprehensive healthcare
Long-term B2B contract with stable project pipeline

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Level 2 supportincident managementproblem managementoperational troubleshootinglog analysismonitoringintegration conceptsinterface conceptsPalantir FoundryPalantir Foundation

Soft Skills

operational excellenceissue escalationcoordination