Madiff

Engineer

• Provide L3 engineering support for Palantir Foundry / Foundation environments
• Analyse and resolve complex technical issues beyond L2 scope
• Perform source code analysis and software defect correction
• Support production pipelines, platform workflows and release activities
• Investigate issues across data pipelines, integrations, applications and platform services
• Support architecture and platform engineering activities
• Implement application enhancements and technical improvements
• Support emergency fixes, release validation and production stability
• Work closely with client L2 support, development teams and platform stakeholders
• Contribute to platform governance, change control and engineering standards
• Support knowledge transfer, onboarding and documentation activities

L3 Engineer

AI Engineer

• Gather and analyse business requirements for Conversational AI initiatives
• Identify automation opportunities with business stakeholders and clients
• Design chatbot and voicebot conversation flows and user journeys
• Prepare conversation logic, prompts and process documentation
• Configure Conversational AI platforms including Kore.ai, Microsoft Copilot Studio, Dialogflow, Parloa, Cognigy, ElevenLabs or Zowie
• Support API integrations between Conversational AI platforms and enterprise systems
• Configure NLP models, intents, entities and dialogue management
• Support text to speech and voice automation capabilities
• Perform functional, NLP and end to end solution testing
• Identify issues, propose improvements and support successful implementation
• Work closely with Product Owners, Business Analysts, developers and client stakeholders
• Prepare solution documentation and implementation artefacts

Conversational AI Consultant, Developer

Customer Support

• Provide Level 2 operational support for Palantir environments
• Investigate and resolve incidents and production issues
• Support problem management activities
• Analyse logs and monitoring data
• Troubleshoot application and platform issues
• Support integrations and interfaces between systems
• Work within ITIL aligned operational processes
• Escalate and coordinate issues where required
• Support platform stability and operational excellence

L3 Engineer

Conversational AI Consultant, Developer

L2 Support Specialist