Customer Support

• Provides effective, courteous customer service by forming a working relationship with internal and external customers through communication via email, mail or telephone.
• Answers patient phone calls, resolving issues in one phone call.
• Opens ARR inquiries as needed and returns phone calls once ARR is answered to resolve issues in one phone call.
• Reports collection agency payments right away.
• Generates correspondence to resolve customer disputes.
• Documents every phone call.
• Accepts and performs other work as assigned by Customer Service Lead, Customer Service Supervisor, Regional Business Manager or Executive Team.
• Required to work scheduled call center hours as scheduled by the CSR Supervisor.

Customer Service Representative

• Serve as the direct supervisor of the CS Leads and CSRs on your team
• Provide day-to-day support, subject matter expertise, and coaching for CSRs
• Drive productivity through contact prioritization via queue management and adherence monitoring
• Work with the CS Leads to check in with each team member at the start of each shift
• Stay present and available for the broader Customer Service team
• Host regular one-on-one meetings with team members to review weekly performance and provide coaching
• Ensure that CS Leads and CSRs actively adhere to their schedules
• Complete project work, such as Promo Code requests, financial transactions, and vendor communications
• Stay up-to-date on Minted products, services, and policy details
• Promote and build a positive and friendly environment supporting good morale and cooperation
• Collaborate with cross-functional team members and leaders from other customer-facing teams
• Build close partnerships with leaders at Minted’s global sites
• Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience
• Produce a Weekly Business Review that outlines the performance of your team

Seasonal Customer Service Team Supervisor

• Taking inbound or making outbound calls.
• Helping others and finding solutions.
• Working within a diverse team in an inclusive culture.
• Staying busy working at a fast pace.

• Currently hiring in the following States: Indiana, North Carolina, Nevada, Tennessee, and Texas
• We are looking for self-motivated, professional, upbeat, friendly individuals to join our high call volume environment.
• Enjoy taking inbound or making outbound calls
• Enjoy helping others and finding solutions
• Passionate about learning new things
• Thrive working within a diverse team in an inclusive culture
• Enjoy staying busy working at a fast pace.

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, and Live Chat and SMS with speed and professionalism
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution
• Work together with other customer service team members to promote an environment of customer satisfaction
• Handling customer escalations via phone, email, Live Chat and SMS with professionalism and accuracy
• Answering questions and helping customer service representatives who need assistance
• Helping newly hire agents during their training period and allowing them to shadow and observe as they work as necessary

Senior Customer Service Representative

• Connects individuals with American Cancer Society programs, services, information and resources to enhance the quality of life for cancer patients, their families and caregivers.
• Responds to a high-volume of inquiries across multiple channels (phone email, chat, SMS) with professionalism and empathy, conducting thorough needs assessments and striving for first-contact resolution.
• Meets constituents stated and implied needs by providing information on ACS programs (ex. Transportation and lodging), and cancer-related resources, coordinating support services to reduce care barriers and help patients complete treatment.
• Meets established performance goals and metrics (inc. Customer Related Management database documentation, time management, quality and data capture) while staying current on policies and procedures.
• Contributes to a collaborative and supportive team environment.
• Manages a regular caseload of new and ongoing cases, prioritizing tasks based on constituent needs and ensuring timely follow-up and resolution.

Cancer Support Specialist

• Handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress
• Primarily handling inbound calls from Members, Clients and Facilities
• Expect to handle 60 - 80 calls a day and higher volumes on Mondays

Customer Care Representative

• Provide customer service and support to high-value clients
• Handle customer inquiries via phone, email, and chat
• Exercise good judgment and independent decision-making skills
• Maintain sufficient reliable private internet connection for remote work

Customer Service Coordinator – High Value Specialty Servicing

• Utilize route analysis software to adjust territory plans
• Create effective and efficient daily and weekly tactical route plans for assigned branch locations
• Perform data analysis of plans, resource availability, and territory
• Maintain geographic codes, addresses, and customer information
• Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians
• Creates route plans using work order data and route analysis software
• Communicates routes within assigned territory to service personnel
• Summarizes and reviews plans daily with the Service Planning Supervisor
• Creates summary reports daily and provides to supervisor
• Performs other duties as assigned

Planning Specialist, Customer Experience

• Answer incoming calls and emails related to Games, Systems, and Hardware issues
• Gather case details and enter data into Remedy System/Salesforce
• Provide front-end/first-level application support
• Use accurate problem logging and issue tracking procedures
• Verify outstanding customer issues until completion
• Maintain the security and integrity of Service Support Computers
• Identify areas for application software training

Service Support Representative

• Use an effective soft collections approach to calls
• Influence customers to a win-win resolution
• Contact debtors by telephone, both incoming and outgoing calls to negotiate and collect past due monies
• Negotiate payment plans and analyze situations to determine the best course of action
• Follow business practices, policies, and State and Federal Laws
• Present a professional and friendly demeanor
• Listen to our customers with the intent to understand, influence, evaluate and quickly offer alternatives
• Work independently and manage yourself in a remote setup

Customer Service Collections

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
• Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
• Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
• Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
• Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
• Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
• Develop and update user-facing support documentation, including video content, help articles.
• Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
• Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
• Serve as an internal voice and advocate for our customer base and end users.

Client Success Support Specialist

• Answer inbound customer calls, emails, and support tickets
• Assist customers with utility billing questions, account maintenance, and payment inquiries
• Resolve customer concerns while providing exceptional service
• Research customer accounts and accurately document interactions
• Process payments, forms, and service requests
• Escalate complex issues to the appropriate internal teams
• Maintain accurate customer records and follow up on outstanding requests
• Collaborate with internal departments to ensure timely issue resolution
• Meet departmental goals for quality, accuracy, and response times
• Contribute to continuous process improvement and provide feedback to enhance the customer experience

• Handle inbound calls and/or emails from tenants, vendors, potential tenants regarding company properties, resident accounts, resident maintenance repairs, to determine appropriate solutions
• Focus on quality customer service, asking questions to determine specific issues and processing solutions or moving the issue to the correct person or work group for handling
• Provide accurate and timely assistance to the caller and document transactional activity in the CRM database or other systems, ensuring proper call handling and follow-up as needed
• Collaborate and communicate with internal departments, vendors, business partners; assist and participate in problem-solving in an effective and timely manner within job scope
• Place outbound calls to follow up with customers and property management regarding actionable items and/or provide additional information
• Support the department by assisting with special projects and other administrative duties as assigned
• Attend in-person meetings and training as required

Resident Services Specialist II, Customer Service

• Understand and address customer needs, complaints, or other issues with products or services.
• Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
• Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients.
• Utilize software, databases, scripts, and tools appropriately.
• Understand and strive to comply or exceed call center metrics while providing excellent customer service.
• Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.
• Adhere to all company policies and procedures.

Customer Service Representative, Seasonal

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications with professional excellence
• Efficiently resolve inquiries to ensure a seamless and positive customer experience
• Connect with customers via phone/email/chat/social media to resolve questions or concerns
• Calmly attempt to resolve and de-escalate issues
• Escalate interactions when necessary
• Respond to requests for assistance and/or processing payments
• Track call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Sales/Customer Service Representative – English

• Interacts with customers via telephone, email, or in person to provide support and information on services.
• Collects and enters information for services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Legal Customer Service Representative, Remote

• Provide outstanding customer support for a suite of software products through all support channels (tickets, chat, phone/Zoom) and ongoing management of tickets.
• Identify and resolve customer issues, using various troubleshooting methods and resources.
• Communicate effectively with customers, both verbally and in writing, to address their concerns and provide solutions.
• Ensure a positive customer experience by providing timely and accurate support and addressing their needs and effectively communicating ticket status and resolution.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Take ownership of customer issues and provide resolution or know when and how to escalate issues to appropriate teams.
• Create documentation and knowledge base articles to improve service delivery.
• Act as liaison between clients and management to enhance overall customer experience.
• Meet live chat, response time, and customer satisfaction performance targets.

Customer Support Specialist

• Inbound/Outbound Calls
• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Customer Support jobs in Nevada

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Customer Service Representative

Seasonal Customer Service Team Supervisor

Customer Service Representative

Customer Service Representative

Senior Customer Service Representative

Cancer Support Specialist

Customer Care Representative

Customer Service Coordinator – High Value Specialty Servicing

Planning Specialist, Customer Experience

Service Support Representative

Customer Service Collections

Client Success Support Specialist

Customer Service Representative

Customer Service Representative

Resident Services Specialist II, Customer Service

Customer Service Representative, Seasonal

Sales/Customer Service Representative – English

Legal Customer Service Representative, Remote

Customer Support Specialist

Spanish Bilingual Customer Service Representative