Planning Specialist, Customer Experience

Rentokil Pest Control North America

Planning Specialist in Customer Experience optimizing route plans for assigned branches using route analysis software. Collaborating with Service Planning Supervisor on route efficiency and reporting metrics.

Posted 7/20/2026full-timeRemote • Nevada • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of Routing and Scheduling software systems, along with strong analytical skills and attention to detail. Proficient in creating tactical route plans and summarizing reports for effective communication with service personnel and management.

Highest-signal resume keywords

Routing And Scheduling Software SystemsData AnalysisMS Office ApplicationsVerbal And Written Communication SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Route Analysis SoftwareData AnalysisTactical Route PlanningGeographic Codes MaintenanceReport CreationSchedulingResource Availability AnalysisBasic Software Understanding

Soft Skills

Attention To DetailPublic SpeakingEffective Interaction

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Service IndustryBranch Service DepartmentMaintenance InstructionsProcedural ManualsGovernment Regulations

About the role

Key responsibilities & impact

Utilize route analysis software to adjust territory plans
Create effective and efficient daily and weekly tactical route plans for assigned branch locations
Perform data analysis of plans, resource availability, and territory
Maintain geographic codes, addresses, and customer information
Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians
Creates route plans using work order data and route analysis software
Communicates routes within assigned territory to service personnel
Summarizes and reviews plans daily with the Service Planning Supervisor
Creates summary reports daily and provides to supervisor
Performs other duties as assigned

Requirements

What you’ll need

Advanced knowledge of Routing and Scheduling software systems
Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
Verbal and written communication skills, including public speaking
Analytical skills and attention to detail
Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
Ability to manage multiple, repetitive tasks
Basic understanding of texting software or other forms of software needed to accomplish this objective
Ability to effectively interact with co-workers and the public
Basic knowledge of the company’s operating systems
High school diploma or (GED) or equivalent combination of education and/or experience in the service industry
1-2 years of related experience as dispatcher and/or customer service agent

Benefits

Comp & perks

Start Day 1 for Full-Time Colleagues - No Waiting Period!
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility