Rentokil Pest Control North America

Customer Support

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Set sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service
• Smile while talking on the phone

Customer Service Representative I

• This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations
• Perform data analysis of plans, resource availability and territory
• Maintain geographic codes, addresses and customer information
• Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians
• Create route plans using work order data and route analysis software
• Communicate routes within assigned territory to service personnel
• Summarize and review plans daily with the Service Planning Supervisor
• Create summary reports daily and provide to supervisor
• Perform other duties as assigned

Planning Specialist, Customer Service

Outside Sales

• Sell the company’s Residential Pest Management Services and Products to new and existing residential customers
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions and preventative maintenance for residential customers
• Collaborate with Customer Service Center, Inside Sales, and Technicians
• Develop proposals for customers to resolve existing pest issues and propose additional enhancements
• Complete daily activities and sales performance using the sales CRM
• Provide expert knowledge to new service installations

Outside Sales Professional

Manager

• Subject matter expert in pest control strategies for specified market segment/s and LOBs
• Responsible for developing and supporting Operations with implementation of best of breed service delivery protocols and processes
• Supports Operations in the resolution of service quality issues, pest infestation, and customer satisfaction issues through data analysis, site assessments, troubleshooting, coaching, development and deployment of corrective action plans
• Coaches and develops pest control knowledge and acumen of Operations leaders to enable development and coaching of Technicians
• Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met
• Performs site assessments (quality, structural, sanitation) to identify root cause/s of pest infestation, develops action plans in collaboration with Operations, and assists Operations with deployment of the Action Plan
• Works collaboratively with Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers

Technical Service Manager

• Sell the company's Residential Pest Management Services and Products to new and existing residential customers
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Sell pest control solutions as well as preventative maintenance for residential customers
• Collaborate with Customer Service Center, Inside Sales, and Technicians for increased opportunities
• Complete Home diagram using Sales CRM
• Follow up on past proposals to close sales opportunities
• Provide expert knowledge to new service installations
• Complete daily activities and sales performance using the company sales CRM

• Sell the company's Residential Pest Management Services and Products to new and existing residential customers
• Assess customers' needs by consulting with the customer and performing an analysis
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Based on assessment findings, sell pest control solutions as well as preventative maintenance for residential customers
• Collaborate with our Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Partner with Branch Manager to identify revenue streams with our current base and service specialist engagement
• Develop proposals for customers to resolve existing pest issues while also proposing additional enhancements to pest household services
• Complete daily activities and sales performance using the company sales CRM

Procurement

• Provide data analytical support for identification of procurement initiatives focused on cost reduction, process improvement, and improved supplier performance
• Develop and manage category and vendor strategies to meet the relevant categories financial and service objectives
• Lead or support competitive bid initiatives, including proposal evaluation, negotiation, contracting, and supplier performance management
• Lead negotiations to deliver the objectives set out in the sourcing strategies

Sourcing Specialist

• Sell the company's Residential Pest Management Services and Products to new and existing residential customers
• Visually inspect homes for pests
• Based on assessment findings, sell pest control solutions as well as preventative maintenance for residential customers
• Collaborate with Customer Service Center, Inside Sales department, and Technicians
• Partner with Branch Manager to identify revenue streams
• Develop proposals for customers to resolve existing pest issues
• Complete daily activities and sales performance using the company sales CRM

Sales

• Sell the company's industry leading pest management services and products to new and existing residential customers
• Maintain a customer-focused service to grow the business
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Sell pest control solutions and preventative maintenance for residential customers
• Collaborate with Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Develop proposals to resolve existing pest issues while also proposing additional enhancements
• Follow up on past proposals to close sales opportunities
• Provide expert knowledge to new service installations

Residential Sales Specialist

Administration

• Responsible for supporting the operations of the administrative team within a specific vertical and a working knowledge of all administrative verticals
• Executing the strategies, vision, policies and processes set by the Senior Customer Managers, Customer Administration and Administration Manager
• Lead and motivate the administrative team to consistently deliver the optimal Rentokil Terminix customer and colleagues experience
• Help ensure proper staffing levels are accomplished in the most fiscally responsible manner and all colleagues are effectively trained and capable to complete their specific roles
• Maintains and improves customer excellence experience by monitoring system performance, identify and resolve problems, prepare and complete action plans
• Work with Talent Development for training materials, complete system audits and analysis, manage system and process improvement and quality assurance programs and install upgrades
• Create and foster an environment that promotes excellent customer service internally and externally, employee engagement, performance, teamwork and accountability
• Set clear guidelines for front line colleagues to improve the customer service experience, create engaged colleagues, customers and facilitate organic growth
• Act as a subject matter expert in partnership with operations to create efficiencies and trends in business needs
• Interview candidates and make effective hiring recommendations
• Effectively manage change to ensure departmental objectives are met
• Collaborate with all levels of operations and cross department to identify and resolve moderate to complex issues
• Provide coaching, and training for frontline colleagues
• Evaluate colleague performance and setting goals each quarter
• Ensure adherence to policies for attendance, and established procedures
• Keep management informed on any issues or problems
• Facilitate and participate in team and leadership meetings
• Work on projects as needed

Supervisor, Fleet Administrator

Customer Care Representative

• Sell the company's pest management services and products to new and existing residential customers • Assess customers' needs by consulting and performing an analysis using expert knowledge of the company's products and services • Visually inspect homes for pests and pest entries • Propose pest control solutions and preventative maintenance • Collaborate with Customer Service Center, Inside Sales, and Technicians • Partner with Branch Manager to identify revenue streams • Develop customer proposals • Complete daily activities and sales performance using the company sales CRM

• Orchestrating large-scale changes within the organization
• Serve as a strategic thought partner to the business leads
• Develop long-term transformation roadmaps that align with the organization’s 3–5 year strategic goals
• Oversee the full lifecycle of complex programs—from initial diagnostic and design to implementation and handoff
• Coordinate with the right stakeholders and SMEs across the organization
• Ensure proper risk identification and management
• Enforce appropriate governance and reporting standards for the program
• Measure success of the program against the original business case

Senior Manager – Transformation

Public Relations

• Responsible for PR activities within the organization.
• Developing and implementing the PR/Communications component for Rentokil’s different Lines of Business (LOBs) and Functions.
• Execute corporate brand positioning, thought leadership and reputation through traditional media.
• Collaborate with the Marketing team to plan and execute publicity campaigns.
• Monitor and manage relationships with external stakeholders including influencers, government officials, community leaders, etc.
• Work with PR Lead to implement systems or processes to ensure timely identification of newsworthy issues, events, and people.
• Monitor, maintain and evaluate media coverage and placements through Public Relations management software.
• Manage all aspects of press release development, editorial content, build press relationships and track results.
• Achieve frequent, timely and positive media coverage for Rentokil North America.

Customer Service Representative I

Planning Specialist, Customer Service

Outside Sales Professional

Technical Service Manager

Outside Sales Professional

Outside Sales Professional

Sourcing Specialist

Outside Sales Professional

Residential Sales Specialist

Supervisor, Fleet Administrator

Customer Care Representative

Customer Service Representative I

Residential Sales Specialist

Senior Manager – Transformation

PR Specialist