Rentokil Pest Control North America

Ecommerce

• Define the Enterprise UX North Star.
• Ensure a "One Company" feel across disparate platforms (CRM, Mobile Apps, Internal Portals).
• Govern the enterprise design to accelerate development while ensuring consistency.
• Advocate for "Human-Centricity" in the capital allocation process.
• Ensure design standards prioritize "Security by Design," facilitating secure user behaviors.
• Act as the connective bridge between App Dev, Marketing, and Operations.
• Standardize the "Go-to-Market" process for internal software launches.
• Own the product stack to track how features are actually used.
• Collaborate with the Cyber Security and GRC team for compliance.
• Lead a team focused on digital adoption platform to provide in-app guidance that reduces support tickets and increases task completion rates.
• Establish a robust "Voice of the User" program that translates frustration into prioritized backlog items.
• Partner with Finance to validate ROI as outlined in the product business case.

Senior Director, Digital Experience – Product Operations

Vice President

• Full accountability for the development and lifecycle management of customer-facing platforms
• Establish and enforce elite engineering standards, including CI/CD, DevSecOps, and automated testing
• Partner closely with Portfolio Governance and Business Stakeholders
• Own the Application, Platform, and Technical Architecture functions
• Direct the end-to-end release management lifecycle
• Proactively manage the technical health of the portfolio
• Drive the pragmatic adoption of emerging technologies
• Champion the operational resilience of the application portfolio

Vice President, Digital Products

Account Executive

• Sell the company's industry leading pest management services and products to new and existing commercial customers
• Maintain a customer-focused service to grow the business
• Create new business opportunities through cold calling, prospecting, networking, leads, referrals, and cross-selling
• Visually inspect buildings for pests, pest harborage, pest entries, etc.
• Craft territory development strategies that will result in exceeding sales targets
• Learn and maintain complete knowledge of Rentokil’s programs, protocols, pricing policies, and service offerings
• Build partnerships and collaborate effectively with internal departments to maximize growth opportunities and ensure the delivery of outstanding service solutions

Compliance

• Responsible for ensuring all field colleagues, branches, and brands are properly licensed and accounted for in the company licensing software
• Receives and updates licenses or certifications for initial set up/renewal and escalates license issues to the responsible parties
• Works with the branches, routing and scheduling teams, and other applicable colleagues to ensure proper licenses or certifications are assigned to each employee as defined by company policy and regulations
• Assists with license applications, renewals, and transfers
• Maintains standards for license requirements, verifiable documentation, and updates/communicates requirements to field management as needed
• Ensures and monitors compliance with all federal, state and local regulations
• Occasionally serves as subject matter expert for regulatory requirements and ensures locations and employees are following federal, state and local laws pertaining to licensing and regulatory reporting
• Assists with the mediation of administrative regulatory concerns and representing the company interests when necessary
• May serve as liaison with state regulatory and pest control associations

Operational Compliance Specialist

• Sell the company's industry leading pest management services and products to new and existing commercial customers
• Maintain a customer-focused service to grow the business
• Create new business opportunities through cold calling, prospecting, networking, leads, referrals, and cross-selling
• Visually inspect buildings for pests
• Sell pest control solutions based on assessment findings
• Craft territory development strategies that will result in exceeding sales targets
• Learn and maintain complete knowledge of Rentokil’s programs
• Build partnerships and collaborate effectively with internal departments
• Complete daily activities and sales performance using the company sales CRM

Outside Sales

• Sell the company's Residential Pest Management Services and Products to new and existing residential customers
• Assess customers' needs by consulting with the customer and performing an analysis using expert knowledge of the company's products and services
• Visually inspect homes for pests, pest harborage, pest entries, etc.
• Collaborate with our Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Partner with Branch Manager to identify revenue streams with our current base and service specialist engagement
• Develop proposals for customers to resolve existing pest issues while also proposing additional enhancements to pest household services
• Complete Home diagram using Sales CRM
• Follow up on past proposals to close sales opportunities

Outside Sales Professional

Data Scientist

• Leverage analytical and technical expertise to solve complex real-world business problems
• Drive organic growth and optimization through the development and deployment of advanced AI/ML solutions
• Independently lead the planning and execution of data science initiatives across multiple projects and functional areas
• Mentor and coach junior team members on best practices in model architecture, coding standards, and testing methodologies
• Evaluate and recommend new data sources, tools, and emerging technologies
• Design, develop, and validate robust machine learning models
• Apply advanced statistical techniques to perform classification, clustering, hypothesis testing, and predictive analysis
• Conduct rigorous Exploratory Data Analysis (EDA) to identify hidden patterns, anomalies, and trends within large datasets
• Drive experimentation (e.g., A/B testing) to measure the impact of model deployment and marketing strategies
• Architect data pipelines for the collection, cleaning, and preprocessing of datasets
• Transform complex data into clear, actionable insights for non-technical stakeholders

Senior Data Scientist, Marketing

Customer Support

• Responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs
• Provides a high-quality service experience by answering routine inquiries and resolving problems
• Handles customer correspondence for service, scheduling, and billing inquiries
• Offers creative Home Inspection leads to qualifying customers
• Cultivates and maintains ongoing customer relationships
• Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicates with branch personnel to resolve service and scheduling issues
• Initiates outbound customer service calls for various campaigns
• Handles incoming calls from technicians to provide support

Customer Care Representative

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Set sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service
• Smile while talking on the phone

Customer Service Representative

Project Manager

• Responsible for enabling the implementation of the annual Pest calendar
• Lead the scoping and execution of specific pest category transformation projects
• Support the Calendar Lead to set a robust execution plan each year
• Proactively drive the identification and resolution of Calendar Risks, Actions, Issues, and Decisions
• Partner with category management leadership to provide thought leadership and influence decision-making with data
• Act as the primary bridge between Strategy and Calendar leads to ensure seamless project hand-offs
• Allocate cross-functional resources and manage project budgets to ensure maximum efficiency and financial accountability

Senior Project Manager, Category

Affiliate Manager

• Coach leaders and colleagues in the resolution of colleague issues or concerns
• Conduct interviews, documenting findings/recommendations, and advising leaders on best practices
• Review and approve the use and delivery of documented performance management tools
• Investigate and recommend actions for Ethics Helpline Human Resources complaints
• Assist in the training and development of leaders with HR best practices

Senior Director, Digital Experience – Product Operations

Vice President, Digital Products

Account Executive

Operational Compliance Specialist

Account Executive

Outside Sales Professional

Senior Data Scientist, Marketing

Customer Care Representative

Customer Service Representative

Senior Project Manager, Category

Colleague Relations Partner II