Rentokil Pest Control North America

Technician

• Conduct thorough inspections of client properties to identify signs of pest infestations, damage, and entry points
• Apply approved pest control products, including chemicals, baits, and traps, to effectively eliminate pests while adhering to safety standards
• Educate customers on pest prevention methods and the importance of maintaining a pest-free environment.
• Provide advice on how to reduce the risk of future infestations.
• Build relationships with customers, schedule and confirm their appointments, help with sales to current customers, and expand our product to new customers
• Ensure that all pest control equipment is properly maintained, stocked, and in good working condition
• Adhere to all local, state, and federal regulations regarding pest control products and safety protocols
• Drive and safely operate a company provided service vehicle (we provide routine maintenance)

Commercial Pest Technician

Manager

• Lead the overall design and management of compensation programs, including base, variable and sales commission programs, across North America.
• Responsible for leading a team in designing, planning, implementing and communicating a comprehensive approach to attract, reward, motivate and retain talent.
• Engage with key positions to ensure that all programs support business initiatives and cultivate a diverse, talented, and engaged workforce.
• Provide consulting services to the business as well as drive business performance goals regarding compensation programs.
• Research and develop recommendations to advance compensation programs to align with the business and ensure the right mix and offerings are available to create a comprehensive total rewards package.
• Lead team to analyze market competitive position, internal equity, compliance and program effectiveness.
• Act as champion and change agent by anticipating HR-related needs and delivering value-added services for the benefit of teammates.
• Oversee and lead comprehensive communication to the field and functions for all initiatives.
• Provide expertise to ensure that programs and processes are compliant with wage and hour, regulatory and provincial requirements.
• Support the design of Best in Class compensation programs and initiatives including Rewards & Recognition.
• Collaborate effectively with the functional disciplines in the HR COEs to provide guidance and share best practices with local teams along the end to end rewards process.

Senior Manager, Compensation

Outside Sales

• Sell the company's industry leading pest management services and products to new and existing residential customers
• Maintain a customer-focused service to grow the business
• Assess customers' needs by consulting with the customer and performing an analysis
• Sell pest control solutions as well as preventative maintenance for residential customers
• Collaborate with Customer Service Center, Inside Sales department, and Technicians for increased opportunities
• Partner with Branch Manager to identify revenue streams with our current base and service specialist engagement
• Develop proposals for customers to resolve existing pest issues as well as proposing additional enhancements
• Complete Home diagram using Sales CRM
• Follow up on past proposals to close sales opportunities
• Provide expert knowledge to new service installations
• Complete daily activities and sales performance using the company sales CRM

Outside Sales Professional

General

• Visit customers and provide a full range of services to address their pest control needs
• Protect people and enhance lives by maintaining a pest free environment
• Solve complex pest issues using knowledge and training
• Perform exclusion services and animal removal for residential and commercial customers
• Inspect properties for wildlife and rodent damage and make recommendations
• Build internal and external relationships
• Operate and maintain service vehicle and equipment

Wildlife and Construction Specialist

• Creates route plans using work order data and route analysis software
• Communicates routes within assigned territory to service personnel
• Summarizes and reviews plans daily with the Service Planning Supervisor
• Creates summary reports daily and provides to supervisor
• Performs other duties as assigned

Planning Specialist

Customer Support

• Utilize route analysis software to adjust territory plans
• Create effective and efficient daily and weekly tactical route plans for assigned branch locations
• Perform data analysis of plans, resource availability, and territory
• Maintain geographic codes, addresses, and customer information
• Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians
• Creates route plans using work order data and route analysis software
• Communicates routes within assigned territory to service personnel
• Summarizes and reviews plans daily with the Service Planning Supervisor
• Creates summary reports daily and provides to supervisor
• Performs other duties as assigned

Planning Specialist, Customer Experience

• Conduct thorough inspections of client properties to identify signs of pest infestations, damage, and entry points
• Apply approved pest control products, including chemicals, baits, and traps, to effectively eliminate pests while adhering to safety standards
• Educate customers on pest prevention methods and the importance of maintaining a pest-free environment
• Provide advice on how to reduce the risk of future infestations
• Build relationships with customers, schedule and confirm their appointments, help with sales to current customers, and expand our product to new customers
• Ensure that all pest control equipment is properly maintained, stocked, and in good working condition
• Adhere to all local, state, and federal regulations regarding pest control products and safety protocols
• Drive and safely operate a company provided service vehicle

Pest Technician

• Conduct inspections to determine the source of pest activity
• Select and build a solution of products and services to remedy pest presence
• Perform pest treatments and install products to create a pest-free environment
• Operate and maintain service vehicles and equipment
• Build customer relationships through friendly, helpful, and courteous behavior during service visits
• Listen to customer needs and offer solutions to pest issues and recommend appropriate services to resolve customer concerns
• Identify and alert customers of additional service offerings that will provide value to the customer
• Become knowledgeable in the array of available products and services through provided, paid training
• Stay current on the latest developments, trends, technology, and regulations in the pest control industry
• Participate in employer-provided training on new methods, products, and services in the range of pest control solutions
• Obtain and maintain licenses/certificates required by federal, state, and local regulations

• Conduct thorough inspections of client properties to identify signs of pest infestations, damage, and entry points
• Apply approved pest control products, including chemicals, baits, and traps, to effectively eliminate pests while adhering to safety standards
• Educate customers on pest prevention methods and the importance of maintaining a pest-free environment
• Provide advice on how to reduce the risk of future infestations
• Build relationships with customers, schedule and confirm their appointments, help with sales to current customers, and expand our product to new customers
• Ensure that all pest control equipment is properly maintained, stocked, and in good working condition
• Adhere to all local, state, and federal regulations regarding pest control products and safety protocols
• Drive and safely operate a company provided service vehicle (we provide routine maintenance)

Account Executive

• Sell and upsell our Pest Management Services and Products to residential prospects and current clientele professionally, profitably, and ethically
• Execute the company designed sales process
• Effectively manage inbound daily sales calls expectations
• Consistently maintain a 60% or better closing rate and convert customer call-ins to 60% or better into our Year Round Protection Plan
• Consistently achieve and exceed monthly Base Line Sales Target
• Clearly identify and execute the Inside Sales 6 Step Sales Approach
• Follow up on all Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours
• Re-solicitation/calls to convert single purchase customers into Year Round Protection Plan
• Effectively Execute Residential Campaigns for both new and existing customers
• Execute outbound and SMS campaigns as needed
• Meet or exceed an average monthly call quality score above 75%

CC Inside Sales Representative

• Apply approved pest control products, including chemicals, baits, and traps, to effectively eliminate pests while adhering to safety standards
• Educate customers on pest prevention methods and the importance of maintaining a pest-free environment.
• Provide advice on how to reduce the risk of future infestations.
• Build relationships with customers, schedule and confirm their appointments, help with sales to current customers, and expand our product to new customers
• Ensure that all pest control equipment is properly maintained, stocked, and in good working condition
• Adhere to all local, state, and federal regulations regarding pest control products and safety protocols
• Drive and safely operate a company provided service vehicle (we provide routine maintenance)
• Effectively communicate with internal team and clients
• Candidates must be client-focused, self-motivated, possess effective time-management skills and interact professionally with our clients
• Perform quality pest inspections and effective treatments for our clients in commercial food, pharmaceutical and related environments
• Manage inventory of equipment and supplies
• Support client’s food safety management system: protect the food supply and the environment
• Provide excellent client care & service, problem solving, and listening skills
• Flexibility and willingness to work variable hours

• Perform industry-leading pest management services for residential customers
• Conduct thorough inspections of client properties to identify signs of pest infestations, damage, and entry points
• Apply approved pest control products, including chemicals, baits, and traps
• Educate customers on pest prevention methods
• Build relationships with customers, schedule and confirm their appointments, and expand products to new customers
• Ensure that all pest control equipment is properly maintained and stocked
• Drive and operate a company-provided service vehicle

Pest Control Technician

Financial Planning and Analysis

• This role is the primary financial partner to one or more Terminix Rentokil functions
• Responsible for financial planning and management, providing business insight and recommendations to drive achievement of the function business plans, maximizing their return on net assets, and ensuring proper internal controls and procedures are established and followed
• Responsible for financial planning, annual forecasts, monthly and quarterly projections, historical financial analysis of operation results, and internal benchmarks and metrics
• Interact regularly with the function leadership team, the FP&A team and cross functional departments
• Develop annual strategic and financial business plans for the assigned functions, ensuring they are focused on achieving profit targets and operational efficiency while ensuring the linkage between the plan and longer-term growth goals
• On a monthly basis review financial and profit results, including revenue, profit and expense trends, with the function leadership team and make recommendations for corrective action to mitigate variances from the plan
• Communicates any material change to the forecast/budget as soon as known
• Lead financial modelling for new strategic initiatives, product pipelines, financing transactions, and technology initiatives
• Analyze and improve business processes to ensure an effective control environment and adherence to financial policies, procedures, and limits of authority
• Support the final roll-up and submission of the RNA Annual Operating Plan
• Support the RNA Monthly Performance Review package
• Identify potential process improvements and capabilities to increase consistency, transparency, and reliability of RNA’s reporting process
• Ad hoc analysis.
• As the business changes and grows, the Finance Business Partner will be required to financially evaluate new initiatives
• Provide guidance and recommendations of policies and procedures to ensure compliance with federal/state/provincial law and company business philosophy
• Ensure security and integrity of Rentokil North America’s financial information
• Assist with Internal and External Audits

Financial Business Partner

• Apply approved pest control products, including chemicals, baits, and traps, to effectively eliminate pests while adhering to safety standards
• Educate customers on pest prevention methods and the importance of maintaining a pest-free environment
• Provide advice on how to reduce the risk of future infestations
• Build relationships with customers, schedule and confirm their appointments, help with sales to current customers, and expand our product to new customers
• Ensure that all pest control equipment is properly maintained, stocked, and in good working condition
• Drive and safely operate a company provided service vehicle

Pest Technician I

• Perform industry leading pest management services for commercial customers
• Identify and eliminate pests from residential properties by conducting thorough inspections
• Apply appropriate treatments like pesticides and traps
• Provide preventative measures to prevent future infestations
• Educate customers on pest prevention methods and the importance of maintaining a pest-free environment
• Build relationships with customers, schedule and confirm their appointments, help with sales to current customers, and expand our product to new customers
• Ensure that all pest control equipment is properly maintained, stocked, and in good working condition
• Drive and safely operate a company provided service vehicle