Resident Services Specialist II, Customer Service

Homes 4 Rent

Resident Services Specialist ensuring effective customer service to tenants and vendors through calls and emails. Collaborating across departments for quality issue resolution.

Posted 7/10/2026full-timeRemote • Nevada • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Handle inbound calls and/or emails from tenants, vendors, potential tenants regarding company properties, resident accounts, resident maintenance repairs, to determine appropriate solutions
Focus on quality customer service, asking questions to determine specific issues and processing solutions or moving the issue to the correct person or work group for handling
Provide accurate and timely assistance to the caller and document transactional activity in the CRM database or other systems, ensuring proper call handling and follow-up as needed
Collaborate and communicate with internal departments, vendors, business partners; assist and participate in problem-solving in an effective and timely manner within job scope
Place outbound calls to follow up with customers and property management regarding actionable items and/or provide additional information
Support the department by assisting with special projects and other administrative duties as assigned
Attend in-person meetings and training as required

Requirements

What you’ll need

High school diploma or GED required
Associate’s Degree preferred
A minimum of one year of experience within an inbound call center environment required
Experience with customer service software applications preferred
Bilingual abilities (English/Spanish) are a plus
Knowledge of Real Estate, construction, and/or Property Management industry preferred
Proficiency in PC skills and MS Office Suite required
Excellent communication (verbal and written), problem-solving, time management and conflict resolution skills
Strong relationship management, organizing and customer service skills

Benefits

Comp & perks

medical, dental and vision insurance
flexible spending accounts and/or health savings accounts
dependent savings accounts
401(k) with company matching contributions
employee stock purchase plan
tuition reimbursement program
9 paid holidays per year
accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Inbound Call HandlingOutbound Call Follow-UpCustomer Service SoftwarePC SkillsDocumentation Skills

Soft Skills

Excellent CommunicationProblem-SolvingTime ManagementConflict ResolutionRelationship Management

Certifications

High School Diploma or GEDAssociate’s Degree (Preferred)