Customer Service Collections

Travel + Leisure Co.

Customer Service Collector resolving past due collections and negotiating payment plans for Travel + Leisure. Engaging with customers through effective communication and soft collections approach.

Posted 7/16/2026full-timeRemote • Nevada • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in soft collections and negotiation techniques to effectively resolve customer debt issues while adhering to State and Federal laws. Proficient in managing remote work independently and utilizing Microsoft Office for documentation and communication.

Highest-signal resume keywords

Soft Collections ApproachNegotiation SkillsContact Center ExperienceMicrosoft Office ProficiencyCustomer Influence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Professional DemeanorActive ListeningProblem SolvingSelf-Management

Industry Keywords

Debt CollectionPayment PlansBusiness PracticesState LawsFederal Laws

About the role

Key responsibilities & impact

Use an effective soft collections approach to calls
Influence customers to a win-win resolution
Contact debtors by telephone, both incoming and outgoing calls to negotiate and collect past due monies
Negotiate payment plans and analyze situations to determine the best course of action
Follow business practices, policies, and State and Federal Laws
Present a professional and friendly demeanor
Listen to our customers with the intent to understand, influence, evaluate and quickly offer alternatives
Work independently and manage yourself in a remote setup

Requirements

What you’ll need

You graduated high school or have your G.E.D
You can tell the recruiter about your experience relating to the above skills
You have at least 1 year of experience with Microsoft Office
You have at least 1 year contact center experience
You successfully provided the recruiter with the Internet and home requirements below

Benefits

Comp & perks

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
Legal and identity theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program