Travel + Leisure Co.

Data Engineer

• Partner with business teams to implement analytical and data solutions that drive business value and customer satisfaction
• Responsible for collecting, storing, processing, analyzing, and modeling large sets of data
• Build applications and solutions using data
• Maintain and monitor analytics data warehouses and data platform
• Design, implement, test, deploy, and maintain stable, secure, and scalable data engineering solutions and pipelines
• Integrate new sources of data into the central data warehouse
• Move data out to applications and affiliates
• Hands-on development, deployment, maintenance, and support of a variety of Cloud and on-premise Solutions
• Work closely with project managers, business analysts, data scientists and other groups in the organization to understand and translate functional requirements and processes into technical specifications
• Collaborate with key stakeholders to ensure data infrastructure meets business needs in a scalable way
• Keep a critical eye on technical strategy, identify gaps, and develop creative solutions

Administration

• Providing support to the sales staff in daily sales support duties
• Displaying leadership values by ensuring the smooth and efficient running of the preview centre
• Be the face and heart of our business through your interactions
• Be involved in daily core operational tasks including: reception obligations, premium recording and management, and contract generation
• Ensure premium inventory levels are properly maintained and audited, and review weekly inventory reports
• Be the voice of our team through your communications with both internal and external stakeholders
• Be a key contact for the dynamic Sales Team by ensuring the accurate recording of information in relation to guest flow, booking numbers and team details
• Balance administration duties both reoccurring and ad-hoc such as data entry, reporting and administrative duties.
• Ensure compliance with cash handling and transactions

Sales Administration Coordinator

Compliance

• Lead or support comprehensive investigations into a variety of topics, including allegations of potential fraud, conflicts of interest, and other potential violations of the Code of Conduct, company policies, and the law.
• Work collaboratively and cross functionally, to define scope, gather and analyze data and other evidence, conduct interviews, document findings, and recommend remediation.
• Comprehensively perform document review, utilizing appropriate review technologies and approaches.
• Prioritize multiple tasks in a time sensitive environment and maintain momentum for multiple workstreams.
• Produce clear, concise written reports, interview summaries, analyses of evidence, and presentations, and present findings to stakeholders and leadership.
• Partner closely with key stakeholders to drive remediation and strengthen controls.
• Contribute to improving investigation policies, processes, and tools.
• Act with integrity, objectivity, fairness, and confidentiality.

Ethics & Compliance Manager

Operations

• Manage and approve associate timekeeping; assist with associate scheduling
• Conduct motivational meetings and support daily/recurring meeting logistics (agendas, attendance, materials)
• Provide administrative support for associate goal-setting activities (tracking inputs, updating dashboards, distributing materials)
• Perform additional approved administrative duties as assigned by a licensed leader; maintain professionalism and adherence to company policies and guidelines at all times
• Partner with site leadership and training teams to coordinate logistics for initial and ongoing training (scheduling, materials, room setup), without delivering sales content
• Follow all directives of the supervising broker and adhere to company policies and applicable California real estate regulations
• Maintain accurate records, file management, and audit-ready documentation for all assigned transactions and administrative processes
• Prepare and complete transaction-related documents and instruments, ensuring all final materials are reviewed and approved by the supervising broker before delivery to any principal or party
• Deliver, mail, pick up, or coordinate delivery of transaction documents and obtain required signatures from principals or service providers
• Accept, record, and provide receipts for trust funds received from principals or parties to the transaction in accordance with policy
• Provide factual updates regarding the timing of reports, service completion, and delivery of transaction-related information
• Schedule meetings between licensees and principals/parties to the transaction. When delegated by a broker-authorized licensee, arrange for third-party reports and services

Operations Manager

Data Analyst

• Work under channel analysts to answer complex, cross‑channel questions using AI‑assisted analysis
• Produce concise insight briefs and recommendations that inform daily spend, pacing, targeting, and creative decisions
• Maintain a backlog of analyst requests and a knowledge base of resolved analyses and learned patterns
• Define requirements and partner with IT to provision, secure, and monitor AI agents that support analytics (e.g., task runners, detectors, and triage bots)
• Operate or coordinate: Web Audit Bots: crawl brand and marketplace sites to detect analytics/tagging breaks, page‑speed and UX defects, broken links, schema/metadata gaps, inventory mis‑flags, and other conversion barriers; open tickets with evidence and priority
• Paid/Social Monitoring Bots: ingest campaign, creative, and auction signals to flag spend inefficiencies, audience saturation, frequency/creative fatigue, placement anomalies, and flighting conflicts; recommend reallocations by resort and by day, including OTA travel ads
• Competitive Intelligence Bots: track competitor paid and social presence to surface positioning, offer cadence, share‑of‑voice shifts, and creative patterns; summarize implications and opportunities for our channels
• Ensure agents adhere to data governance, privacy, and security standards; document SLAs, observability metrics (precision/recall), and escalation paths
• Work under the guidance of the Digital Performance Analyst (dashboard owner) to ensure AI capabilities are incorporated, governed, and leveraged effectively within dashboards
• Stream agent findings (alerts, anomalies, opportunities) into dashboard tiles, Teams posts, and digest emails for rapid action by analysts and stakeholders
• Maintain model/agent documentation (inputs, thresholds, false‑positive handling) and align with IT and data governance to keep dashboards reliable, auditable, and scalable
• Provide analysis that informs content structure and discoverability (SEO + LLM/AI surfaces), including schema coverage, topical depth, and intent alignment
• Correlate content signals with conversion barriers identified by web audit bots; recommend fixes that improve path‑to‑booking
• Continuously evaluate new analytics, media, and agent frameworks; pilot proofs‑of‑concept with IT and document ROI
• Standardize reusable prompts, playbooks, and operating procedures so capabilities scale to new marketplaces and brands with minimal lift

AI Analytics Specialist

Account Executive

• Conduct presentations via Zoom to owners
• Establish commonality and build rapport with prospective and/or current owners
• Articulate the benefit of traveling with Travel + Leisure
• Generate sales through initializing transactions and utilizing proper closing techniques
• Attend ongoing advanced sales and career training

Virtual Sales Representative

Sales

• Achieve defined sales targets
• Assist in personnel selection and development
• Maintain a high level of customer satisfaction for the Worldmark Sales Line
• Adhere to and administer sales policies and guidelines
• Effectively deliver and maintain required sales targets
• Training, evaluating, and monitoring the performance goals of direct reports
• Constructive involvement in daily sales meetings
• Lead by example by maintaining a high level of professionalism at all times
• Collaborate with Trainers in facilitating initial and ongoing training

Virtual Sales Manager

Artificial Intelligence

• Build scalable, AI-ready semantic models and structured datasets in Snowflake to unify customer, marketplace, and performance data across brands and partners.
• Define ingestion standards for new marketplaces, distribution partners, and brand data to ensure consistency and long-term scalability.
• Serve as the primary liaison between GRO and IT/data science teams, translating business needs into clear technical requirements and documentation.
• Conduct QA across pipelines, partner feeds, feature stores, and model outputs to ensure data accuracy and reliability.
• Support advanced modeling use cases such as propensity scoring, persona clustering, lookalikes, and inventory-based triggers by developing reusable, well-structured features.
• Structure and optimize Power BI semantic models to enable AI-powered insights (including Copilot) and cohesive, cross-channel performance dashboards.
• Enable rule-based, model-informed automation by developing scalable data triggers and activation logic that reduce manual campaign execution.
• Ensure data definitions, activation logic, and reporting frameworks remain consistent as GRO expands into new markets, brands, and channels.

AI Data Specialist

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Inbound Sales Agent

• Answer inbound calls from guests who purchased a promotional vacation getaway
• Assist guests with booking their travel dates and general questions
• Confirm upcoming reservations through central reservation system
• Maintain high-level customer satisfaction
• Address escalated customer service issues
• Help deliver on arrivals and increase revenue for the department
• Guarantee tour volume for the resorts.

Reservations Sales Agent

• Place outbound calls from various sources to promote company products.
• Sell approved vacation packages to customers over the phone.
• Explain the details and sales terms of vacation offers.
• Determine guest eligibility to qualify for and purchase timeshare offers.
• Answer all customer questions appropriately and effectively.
• Schedule reservations and accommodations when customers book vacation packages.

Outbound Sales Agent

Call Center Representative

• Coordination in planning of special events, including ordering, follow up, shipping & tracking for all events, along with hosting and follow up for associated events.
• Work closely with field personnel to identify opportunity and implement solutions required for continued growth.
• Oversee and manage the team to ensure event expenses, forecasting, budgeting, legal and process best practices are always adhered to.
• Communicate the current successes and opportunities back to corporate leadership and partners as well as the regional and business unit sales and marketing leadership.
• Support the development of lead and package strategies to provide the program with the best quality of leads through various lead generation efforts while maintaining the profitability of the tour.
• Support the development of owner and prospect communication strategies and implementation.
• Responsible for day to day management of the program’s expenses and ensuring the costs are kept down while the tour expectations are always met or exceeded.
• Travel will absolutely be required in this position and is essential to success. Field presence will be 50% of the time.

Manager, Sales/Marketing Contact Center

Performance Marketing

• Responsible for supporting strategic implementation and optimisation of paid digital efforts across various marketing channels
• Support strategy implementation, optimisation, and execution of digital paid media programs
• Build, launch, and implement campaign delivery across all applicable channels
• Facilitate research and analysis for optimal media channel mix
• Partner and collaborate with internal business teams to deploy and evolve program
• Execute campaigns in Demand Side Platforms and paid social platforms
• Build and foster strong relationships with media partners and vendors
• Support routine campaign account audits
• Work with internal teams to ensure creative assets meet best practices
• Leverage marketing automation tools
• Stay informed of industry regulations and compliance guidelines
• Continuously monitor digital campaign performance results
• Work closely with the analytics team to identify key drivers of engagement and conversion
• Present key insights and findings to stakeholders
• Create strong cross-functional relationships with peers in other business units

Analyst, Paid Media

Customer Support

• Confirm arrival dates of vacation reservations for guests.
• Provide customer service to owners booked for events.
• Support Event Planning and Sales teams in finalizing guest lists for Party Weekends events.
• Make outbound calls to guests to confirm arrival dates.
• Maintain a high level of production pace while providing excellent customer service.
• Update account information and guest lists.
• Process requests to cancel or reschedule dates.
• Answer questions about event details such as itineraries, accommodations, and tickets.
• Handle customer escalations.
• Communicate updates and changes to business operations and planning teams.

Event Support Representative

Marketing

• Serve as a positive and professional brand ambassador for Wyndham Destinations
• Partner with the resort staff to receive arrival sheets of guests checking in
• Greet, present, and incentivize prospective customers to attend a sales-preview tour
• Screen and qualify potential customers based on company guidelines
• Make sales-tour reservations and collect required deposits
• Attend all scheduled training sessions, department meetings, keep current on marketing information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually.