Travel + Leisure Co.

Supervisor

• Track and analyze individual agent performance data
• Create development plans for each Counselor that contains positive, creative and effective ideas on ways they can improve their performance
• Ensure agents understand and apply information presented during formal training sessions
• Conduct informal training sessions of team members
• Serve as a mentor for agents
• Monitor agents as appropriate and provide feedback, which encourages development
• Effectively communicate, at the team and individual levels
• Conduct team meetings on a regular basis
• Maintain an environment where excellence is rewarded, personal development encouraged
• Maintain high employee satisfaction levels
• Reward and recognize individual and team performance
• Understand, utilize and enforce department and company policy, procedures and standards
• Measure and improve productivity, conduct, and quality standards / expectations
• Document performance conversations and take appropriate corrective action.
• Ensure agents properly use and communicate details of the Club Wyndham and WorldMark products and programs
• Resolve escalated servicing issues
• Take supervisor calls from owners and handle until resolved
• Provide assistance to other departments as required
• Assist in the selection of Counselor by conducting interviews
• Provide frontline technical assistance to agents
• Assume full accountability for learning of new skills, techniques, programs, etc.
• Create and execute a development plan in concert with immediate Manager
• Participate fully in coaching sessions and partner with immediate leader and others in development process

Supervisor, Outbound – Owner Services

Administration

• Administer Oracle Analytics Cloud environments (Dev/PreProd/Prod) within Oracle Cloud Infrastructure (OCI) enabling semantic layer support for commercial operations
• Monitor system health, usage, and platform performance
• Optimize report performance, datasets, RPDs (repository semantic layer), and backend Oracle SQL queries
• Configure and support secure data connectivity across Oracle On-Prem Servers, Oracle Fusion / ERP / HCM EDW and enterprise data warehouse platforms (Snowflake)
• Support Linux-based components used for data gateways and integration services
• Improve operational efficiency through scripting and automation of repetitive admin tasks in OAC or Snowflake
• Partner with Security and Compliance teams to enforce identity and access management controls
• Maintain audit readiness and regulatory compliance
• Maintain patches and upgrades of the Linux-based OAC servers
• Troubleshoot and close incidents opened by the business to investigate data abnormalities
• Enable UAT testing in a pre-production environment and promote reports to production server upon UAT approval pending a formal change request process approval by the Change Management team
• Create new OAC reports or Snowflake stored procedures/scheduled tasks based on business requirements using Oracle subject areas or Snowflake data objects
• Participate in CapEx and OpEx projects as needed

Oracle Analytics Cloud Administrator

General

• Serve as a supporting role to the housekeeping team
• Aid Housekeeper(s) by preparing units for cleaning upon guest departure
• Responsible for linen duties of the site
• Organize, maintain and clean department storage areas
• Adhere to the company’s safety program
• Maintain operational standards and cleanliness throughout the resort

Houseperson – Part Time

• Support general resort operations by cleaning resort units and maintaining resort quality standards.
• Responsible for cleaning the resort units to include sleeping quarters, kitchens, bathrooms and living rooms.
• Clean, vacuum, dust, and sanitize bathrooms, kitchens, and lobbies and make beds.
• Replenish supplies, such as kitchenware and toiletries, sort, count, fold, mark, or carry linens.
• Maintain positive customer and associate relationships.
• Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.

Housekeeper – Part-Time

Manager

• Develop and execute the enterprise-wide safety strategy supporting more than 160+ resorts and operational facilities.
• Serve as the organization's primary subject matter expert for occupational health and safety matters.
• Establish corporate safety standards, policies, procedures, and best practices aligned with company objectives and hospitality industry standards.
• Lead the evolution of a world-class behavioral-based safety program focused on prevention, accountability, and engagement.
• Champion a culture where safety is viewed as a core organizational value rather than a compliance requirement.
• Ensure compliance with all applicable OSHA, federal, state, provincial, and local safety regulations.
• Monitor regulatory changes and drive implementation of new requirements across the portfolio.
• Lead enterprise safety audits, assessments, inspections, and compliance reviews.
• Identify trends, gaps, and risk exposures and implement corrective action plans.
• Partner with Legal, Risk Management, and Operations to mitigate organizational safety risks.
• Own the development, implementation, and continuous improvement of enterprise safety training programs.
• Create scalable learning solutions for associates, leaders, and resort teams.
• Ensure safety education programs are engaging, measurable, and aligned with operational realities.
• Support leadership development through safety coaching and field-based mentoring.
• Drive organizational awareness of safety responsibilities through targeted communication and education campaigns.
• Conduct onsite resort visits to evaluate safety performance, identify opportunities, and provide coaching.
• Bridge operational and cultural gaps by translating safety requirements into practical and sustainable solutions.
• Support incident investigations, root cause analyses, and corrective action implementation.
• Provide real-time guidance during critical safety events and operational challenges.
• Collaborate with corporate hospitality safety leaders and external industry partners to identify emerging trends and best practices.
• Analyze incident, injury, and claim trends to drive data-informed decision-making.
• Measure effectiveness of safety initiatives and recommend improvements.
• Present performance updates, strategic recommendations, and risk assessments to executive leadership.

Senior Manager, Enterprise Safety

Customer Support

• Use an effective soft collections approach to calls
• Influence customers to a win-win resolution
• Contact debtors by telephone, both incoming and outgoing calls to negotiate and collect past due monies
• Negotiate payment plans and analyze situations to determine the best course of action
• Follow business practices, policies, and State and Federal Laws
• Present a professional and friendly demeanor
• Listen to our customers with the intent to understand, influence, evaluate and quickly offer alternatives
• Work independently and manage yourself in a remote setup

Customer Service Collections

• Manage and maintain HR systems, ensuring data integrity, security, compliance, and optimal system performance.
• Serve as the first point of contact for HRIS-related issues, providing troubleshooting, guidance, and support to stakeholders.
• Conduct regular system audits to ensure data accuracy and identify opportunities for improvement.
• Partner with HR, IT, Finance, vendors, and business stakeholders to maximize system effectiveness and support business needs.
• Support the implementation, integration, enhancement, and rollout of HR technologies across the Asia Pacific region.
• Coordinate project planning, testing, deployment, and change management activities to ensure successful implementation outcomes.
• Develop and deliver training programs that drive user adoption and confidence in new systems and processes.
• Generate and analyze HR metrics, dashboards, and reports that support strategic business decisions.
• Manage relationships with local HR technology vendors, ensuring service levels, upgrades, and maintenance activities are effectively executed.
• Ensure compliance with relevant data privacy regulations and maintain robust security protocols to safeguard employee information.

HRIS Specialist

Community Manager

• Engage in face-to-face conversations with prospective customers
• Share information about the vacation club experience
• Invite and incentivize guests to attend award-winning vacation ownership presentations
• Screen and qualify potential customers based on company guidelines
• Make sales-tour reservations and collect required deposits
• Attend all scheduled training sessions and team meetings
• Keep current on marketing information, materials, and industry trends
• Set and exceed performance goals weekly, monthly, and annually

Community Marketing Agent

Business Analyst

• Take owner, customer and transactional data to develop recommendations that assist business decisions
• Define which data will be needed to understand product and business performance
• Work closely with the Business Intelligence Team to create meaningful and insightful reporting
• Responsible for collection, cleaning and processing of data to identify patterns and trends
• Communicate findings and recommendations to all levels of the organization in a clear and concise manner
• Collaborate with fellow team members as well as external teams on projects and new business initiatives

Account Executive

• Conduct presentations via Zoom to owners
• Establish commonality and build rapport with prospective and/or current owners
• Articulate the benefit of traveling with Travel + Leisure
• Generate sales through initializing transactions and utilizing proper closing techniques
• Attend ongoing advanced sales and career training

Sales Representative

Brand Ambassador

• Serve as a positive and professional brand ambassador for Travel + Leisure Co.
• Engage, excite, and incentivize prospective customers to attend a sales-preview tour.
• Screen and qualify potential customers based on company guidelines
• Make sales-tour reservations and collect required deposits
• Attend all scheduled training sessions, department meetings
• Keep current on marketing information and materials, as well as industry trends
• Set and review performance goals weekly, monthly, and annually

Vacation Brand Ambassador

• As a Greeter, you’ll be onsite at Busch Gardens connecting with the public as a brand ambassador for Wyndham Destinations.
• In this sales-based role, you’ll engage in face-to-face conversations with prospective customers and share information about the vacation club experience.

Community Greeter

Events

• Connect with Wyndham Owners to invite them on a special invitation for a short getaway
• Show off the resorts to expand their relationship with us
• Work from home or our state-of-the-art vacation center
• Ability to make commissions while helping owners make amazing memories

Special Events Sales Agent

Accounts Payable

• Provide education on inventory swap options, program details, and maintenance fees (35% time)
• Prepare and deliver worksheets and documentation to support contract processing (15% time)
• Maintain ongoing communication with owners and internal partners; support document review, accuracy, and closings (45% time)
• Conduct post-closing follow-up to ensure account accuracy and completion of processes (5% time)

Inventory Swap Specialist, Club Operations

Sales

• Support the Manager in overseeing daily field sales operations across assigned venues and events
• Serve as a professional brand ambassador and sales leader for Travel and Leisure Vacations
• Actively engage in face-to-face package sales, guest interaction, and vacation package promotion
• Provide on-the-spot coaching, guidance, and feedback to Vacation Sales Agents
• Assist with onboarding, training reinforcement, and performance development of new and existing agents
• Ensure adherence to company policies, compliance standards, and regulatory requirements
• Monitor individual and team performance against established production goals
• Assist with workforce scheduling, break coverage, and event staffing logistics
• Support setup, teardown, and overall presentation of sales booths and displays
• Escalate guest concerns, operational issues, and compliance risks as needed
• Responsible for travel arrangements for self and team members