Supervisor, Outbound – Owner Services

Travel + Leisure Co.

Outbound Supervisor leading a team assisting Club Wyndham and WorldMark Owners. Overseeing individual performance and ensuring productivity and service objectives.

Posted 7/22/2026full-timeRemote • Florida, Montana, Nevada, South Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and mentoring capabilities, with a focus on developing and motivating staff in a service or contact center environment. Proficient in analyzing performance data and implementing effective training and development plans to enhance employee productivity and satisfaction.

Highest-signal resume keywords

Leadership Bench ExperienceOutbound Servicing Experience2 Years Leadership ExperienceStrong Analytical SkillsExcellent Oral And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance Data AnalysisCoaching And Development PlanningEmployee Performance MonitoringConflict ResolutionTechnical Assistance

Soft Skills

Self-MotivatedHigh EnergyPrincipled-Based LeadershipSound JudgmentCritical Thinking

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPoint

Industry Keywords

Service EnvironmentContact CenterEmployee SatisfactionTeam MeetingsTraining Sessions

About the role

Key responsibilities & impact

Track and analyze individual agent performance data
Create development plans for each Counselor that contains positive, creative and effective ideas on ways they can improve their performance
Ensure agents understand and apply information presented during formal training sessions
Conduct informal training sessions of team members
Serve as a mentor for agents
Monitor agents as appropriate and provide feedback, which encourages development
Effectively communicate, at the team and individual levels
Conduct team meetings on a regular basis
Maintain an environment where excellence is rewarded, personal development encouraged
Maintain high employee satisfaction levels
Reward and recognize individual and team performance
Understand, utilize and enforce department and company policy, procedures and standards
Measure and improve productivity, conduct, and quality standards / expectations
Document performance conversations and take appropriate corrective action.
Ensure agents properly use and communicate details of the Club Wyndham and WorldMark products and programs
Resolve escalated servicing issues
Take supervisor calls from owners and handle until resolved
Provide assistance to other departments as required
Assist in the selection of Counselor by conducting interviews
Provide frontline technical assistance to agents
Assume full accountability for learning of new skills, techniques, programs, etc.
Create and execute a development plan in concert with immediate Manager
Participate fully in coaching sessions and partner with immediate leader and others in development process

Requirements

What you’ll need

Leadership Bench Experience, Emerging Leader
High School Diploma or equivalent required with 4-year college degree preferred.
Outbound Servicing Experience
2 years leadership experience preferred in a Service or Contact Center environment.
Self-motivated, high energy, principled-based leadership qualities.
Ability to develop and motivate staff.
Sound judgment and critical thinking abilities.
Ability to prioritize and multi-task in a fast-paced environment.
Strong analytical skills including ability to review employee data and behavior to target coaching opportunities.
Demonstrated strong oral and written communication skills including confidence speaking in front of large groups.
Working knowledge of Microsoft Excel, Word, and PowerPoint.

Benefits

Comp & perks

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off, parental leave and holidays
Wish day paid time to volunteer at an approved organization
401k with employer match
Legal and identity theft plan
Voluntary income protection benefits
Wellness program
Employee Assistance Program