Customer Service Representative, Seasonal

Bally’s Corporation

Customer Service Representative managing customer inquiries and issues with products/services. Engaging actively with callers and providing solutions remotely.

Posted 7/9/2026full-timeRemote • Nevada • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on addressing customer needs and complaints effectively. Proficient in utilizing CRM tools and engaging in active listening to enhance customer interactions.

Highest-signal resume keywords

Customer Service ExperienceFluency in English and SpanishProficiency with CRM ToolsActive Listening SkillsKnowledge of iCasino and Online Sports Betting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCRM ProficiencyCall Center Metrics ComplianceProblem SolvingComplaint Resolution

Soft Skills

Great Communication SkillsActive ListeningProfessionalismTeam ParticipationAdaptability

Tools & Technologies

Software UtilizationDatabasesScripts

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Contact CenterRetailICasinoOnline Sports Betting

About the role

Key responsibilities & impact

Understand and address customer needs, complaints, or other issues with products or services.
Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients.
Utilize software, databases, scripts, and tools appropriately.
Understand and strive to comply or exceed call center metrics while providing excellent customer service.
Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.
Adhere to all company policies and procedures.

Requirements

What you’ll need

High School Diploma or equivalent
1+ Years of Customer Service Experience (Contact Center or Retail)
Demonstrate fluency in both English and Spanish (preferred)
Great communication skills, both verbal and written
Proficiency with computers, especially our CRM and tools
Knowledge of any of the following a plus: iCasino and Online Sports Betting

Benefits

Comp & perks

Equal Opportunity Employer