Bally’s Corporation

Customer Support

• Understand and address customer needs, complaints, or other issues with products or services.
• Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
• Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients.
• Utilize software, databases, scripts, and tools appropriately.
• Understand and strive to comply or exceed call center metrics while providing excellent customer service.
• Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.
• Adhere to all company policies and procedures.

Customer Service Representative, Seasonal

Operations

• Review commercial performance for all product categories to ensure revenue and profit targets are achieved
• Define and deliver against Content roadmaps, working in partnership with the Commercial Content Unit
• Work with Central Product teams to outline opportunities and requirements for Product development, in line with the Product strategy and business objectives for the North American commercial unit
• Champion the creation of Product focused Marketing activities with Acquisition and Retention teams to ensure that the Commercial objectives and performance of the business are optimized
• Report of content performance to key stakeholders on a frequent basis, including the review and optimisation of the Casino Lobby, of Branded and Exclusive content, Jackpot performance, Rewards utilisation and performance
• Track competitor game offerings, USPs, and promotions
• Liaise with Marketing and VIP on casino specific promotions and bonusing

Customer Service Representative, Seasonal

Customer Service Representative, Seasonal

Senior Manager, iCasino Operations