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Bally’s Corporation

Customer Service Representative, Seasonal

Bally’s Corporation

Customer Service Representative handling customer inquiries through phone and chat. Engaging in active listening and providing solutions while adhering to company policies and procedures.

Posted 7/9/2026full-timeBisbee • Arizona • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on addressing customer needs and complaints effectively. Proficient in utilizing CRM tools and engaging in active listening to enhance customer interactions.

Highest-signal resume keywords
Customer Service ExperienceFluency in English and SpanishProficiency with CRM ToolsGreat Communication SkillsKnowledge of iCasino and Online Sports Betting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceActive ListeningProblem SolvingCall Center Metrics ComplianceComplaint Resolution
Soft Skills
Verbal CommunicationWritten CommunicationProfessionalismEmpathyTeam Participation
Tools & Technologies
CRM SoftwareDatabasesScriptsCall Center Tools
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Contact CenterRetailICasinoOnline Sports Betting

About the role

Key responsibilities & impact
  • Understand and address customer needs, complaints, or other issues with products or services.
  • Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
  • Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients.
  • Utilize software, databases, scripts, and tools appropriately.
  • Understand and strive to comply or exceed call center metrics while providing excellent customer service.
  • Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.
  • Adhere to all company policies and procedures.

Requirements

What you’ll need
  • High School Diploma or equivalent
  • 1+ Years of Customer Service Experience (Contact Center or Retail)
  • Fluency in both English and Spanish (preferred)
  • Great communication skills, both verbal and written
  • Proficiency with computers, especially our CRM and tools
  • Knowledge of any of the following a plus: iCasino and Online Sports Betting

Benefits

Comp & perks
  • Equal Opportunity Employer