Cancer Support Specialist

American Cancer Society

Connect individuals with American Cancer Society programs for enhanced quality of life for patients. Provide information, assessments, and support services across multiple channels for their needs.

Posted 7/21/2026full-timeRemote • Nevada, Texas • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and interpersonal skills while effectively managing a caseload of inquiries and providing support services to cancer patients and their families. Proficient in meeting performance metrics and adapting to new technologies in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperiencePerformance Metrics AchievementBilingual Skills (Spanish/English)Microsoft Office ProficiencyActive Listening Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contact Center ExperienceNeeds AssessmentTyping Proficiency (40 WPM)Data CaptureTime Management

Soft Skills

ProfessionalismEmpathyTeam CollaborationAttention to DetailSelf-Starter

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointMicrosoft Teams

Industry Keywords

American Cancer Society ProgramsCancer-Related ResourcesSupport Services CoordinationCare Barriers Reduction

About the role

Key responsibilities & impact

Connects individuals with American Cancer Society programs, services, information and resources to enhance the quality of life for cancer patients, their families and caregivers.
Responds to a high-volume of inquiries across multiple channels (phone email, chat, SMS) with professionalism and empathy, conducting thorough needs assessments and striving for first-contact resolution.
Meets constituents stated and implied needs by providing information on ACS programs (ex. Transportation and lodging), and cancer-related resources, coordinating support services to reduce care barriers and help patients complete treatment.
Meets established performance goals and metrics (inc. Customer Related Management database documentation, time management, quality and data capture) while staying current on policies and procedures.
Contributes to a collaborative and supportive team environment.
Manages a regular caseload of new and ongoing cases, prioritizing tasks based on constituent needs and ensuring timely follow-up and resolution.

Requirements

What you’ll need

Minimum Degree Required: High School Diploma or Equivalent
Minimum 1 year contact center and/or customer service experience, strongly preferred.
Work from home experience, strongly preferred.
Ability to successfully and consistently meet performance metrics.
Excellent verbal and written communication skills and active listening skills are required.
Strong interpersonal skills and the ability to work effectively within a team environment.
Bilingual skills (Spanish/English) desirable.
Must be a highly motivated self-starter with initiative and follow-through, with the ability to work in an extremely fast-paced team environment with strong attention to detail.
Ability to adapt quickly to new technology and tools.
Basic familiarity with the utilization of Microsoft Office Products (Excel, PowerPoint, Teams, etc.).
Typing proficiency of 40 words per minute.

Benefits

Comp & perks

generous paid time off policy
medical benefits
dental benefits
retirement benefits
wellness programs
professional development programs