Senior Customer Service Representative

REVOLVE

Senior Customer Service Rep answering inbound calls, chats, SMS, and emails for REVOLVE. Providing excellent customer support and ensuring satisfaction through problem resolution.

Posted 7/22/2026full-timeRemote • Idaho, Nevada, Texas • 🇺🇸 United StatesSenior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle inquiries and complaints effectively across multiple communication channels. Proficient in Microsoft Word and Excel, with a focus on maintaining customer satisfaction and team collaboration.

Highest-signal resume keywords

Customer Service ExperienceComplaint ResolutionMicrosoft Word ProficiencyMicrosoft Excel ProficiencyTyping Speed 50+ Words Per Minute

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Typing Speed 50+ Words Per MinuteTyping Speed 60+ Words Per MinuteWebsite NavigationCustomer SupportComplaint Resolution

Soft Skills

ProfessionalismTeam CollaborationCommunication SkillsProblem-SolvingTraining and Mentoring

Certifications & Qualifications

High School Diploma

Industry Keywords

Customer ServiceHelp DeskCall CenterInbound CallsLive Chat

About the role

Key responsibilities & impact

Answering inbound telephone calls and providing excellent customer support
Responding to customer questions and comments via phone, email, and Live Chat and SMS with speed and professionalism
Responsible for researching and resolving complaints to ensure customer retention and satisfaction
Follow up on all written correspondence and escalate to customer service manager on duty as necessary
Coordinate and follow up with other departments to ensure problem resolution
Work together with other customer service team members to promote an environment of customer satisfaction
Handling customer escalations via phone, email, Live Chat and SMS with professionalism and accuracy
Answering questions and helping customer service representatives who need assistance
Helping newly hire agents during their training period and allowing them to shadow and observe as they work as necessary

Requirements

What you’ll need

Experience with Microsoft word and excel
High School Diploma
Type 50+ words per minute
1+ years in Customer Service, help desk or call center experience (Preferred)
Type 60+ words per minute (Preferred)
Working knowledge of website navigation (Preferred)

Benefits

Comp & perks

Required equipment will be provided