REVOLVE

Designer

• Evaluate and spec samples to determine compliance of specs, construction, quality and design intent
• Illustrate pattern corrections and style comments with Photoshop or Illustrator to communicate accurate and precise corrections to overseas vendors
• Detail comments and address all garment corrections with factory representatives
• Collaborate with tech, design, PD and purchasing to ensure design intent is executed with the highest quality of fit, construction and workmanship while maintain deadlines
• Ensure meticulous notes are taken during session to so correct information is communicated to vendors and production

Junior Technical Designer

Customer Support

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, and Live Chat and SMS with speed and professionalism
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution
• Work together with other customer service team members to promote an environment of customer satisfaction
• Handling customer escalations via phone, email, Live Chat and SMS with professionalism and accuracy
• Answering questions and helping customer service representatives who need assistance
• Helping newly hire agents during their training period and allowing them to shadow and observe as they work as necessary

Senior Customer Service Representative

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, and Live Chat and SMS with speed and professionalism
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
• Handling customer escalations via phone, email, Live Chat and SMS with professionalism and accuracy
• Answering questions and helping customer service representatives who need assistance
• Helping newly hire agents during their training period and allowing them to shadow and observe as they work as necessary

• Evaluate and spec samples to determine compliance of specs, construction, quality and design intent
• Illustrate pattern corrections and style comments with Photoshop or Illustrator to communicate accurate and precise corrections to overseas vendors
• Detail comments and address all garment corrections with factory representatives
• Collaborate with tech, design, PD and purchasing to ensure design intent is executed with the highest quality of fit, construction and workmanship while maintain deadlines
• Lead fit sessions. Ensure meticulous notes are taken during session to so correct information is communicated to vendors and production
• Ensure all samples are fit and comments are processed within a timely manner
• Work within calendar to ensure deadlines are maintained
• Manage team of tech designers

Technical Designer

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members

Customer Service Representative

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction

Junior Technical Designer

Senior Customer Service Representative

Senior Customer Service Representative

Technical Designer

Customer Service Representative

Spanish Customer Service Representative