REVOLVE

Customer Support

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction

Spanish Customer Service Representative

• Answering inbound calls, chats, SMS, and emails with professionalism and excellent support.
• Representing REVOLVE in a way that is consistent with our organizational values.
• Researching and resolving complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalate to customer service manager as necessary.

Customer Service Representative

• Train and develop a team of customer service representatives.
• Review email, chat, and phone call communications ensuring that company policies and ideals are upheld.
• Handle escalated customer calls, emails, and chats as needed.
• Respond to customer questions and comments via phone, email, and live chat with speed and professionalism.
• Answer inbound telephone calls and providing excellent customer support.
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary.
• Coordinate and follow up with other departments to ensure problem resolution, and work together with other customer service team members to promote an environment of customer satisfaction.
• Keep current and train customer service representatives with all new policy and procedures.

Customer Service Lead

Operations

• Define and evolve the retail operating model to support rapid fleet expansion and revenue growth
• Partner with executive leadership to build a 1–3 year retail operations roadmap, including systems, staffing, and process scalability
• Own key operational KPIs, including store productivity, labor efficiency, and contribution to profitability
• Build and lead the Retail Operations function, including hiring, developing, and structuring the team as the business scales
• Serve as the cross-functional connector between Retail, Planning, Merchandising, Finance, and Technology to ensure seamless execution
• Develop, document, and maintain scalable SOPs across all areas of store operations
• Partner with field leadership to ensure adoption and compliance
• Design and implement operational training programs for store teams and leadership
• Identify gaps and proactively evolve training based on business needs and store feedback
• Own operational readiness for all new store openings
• Partner with Facilities to manage ongoing store maintenance and repair needs
• Provide input into store-level operating expenses, including supplies, maintenance, and operational tools
• Own end-to-end inventory processes across all stores

Retail Operations Manager

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution
• Work together with other customer service team members to promote an environment of customer satisfaction

Spanish Customer Service Rep

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, Live Chat, and SMS
• Responsible for researching and resolving complaints
• Follow up on all written correspondence and escalate to customer service managers as necessary
• Coordinate and follow up with other departments to ensure problem resolution