REVOLVE

QA Engineer

• Assist with pick-ups from other depts.; scan into defect location
• Assist with sorting incoming inventory pallets; scan into defect/dry clean location
• Assist with liquidation process
• Maintain checking-out and checking-in of merchandise and assigned for dry cleaning
• Review for dry cleaning or laundry issues per item, tag and bag
• Review for mending/restoring in-house without sending to dry cleaners
• Receive and inspect incoming dry cleaning for approval
• Assist in other areas in department/company as needed

Quality Assurance Assistant

Accountant

• As part of the monthly accounting close, prepare journal entries, analyze results and prepare general ledger reconciliation schedules by reviewing general ledger activity and obtaining a full understanding of the account activity to support month-end reported balances to ensure financial statements are complete, accurate and in compliance with Generally Accepted Accounting Principles (GAAP)
• Analyze certain income statement accounts by reviewing expense trending as well as accrual analysis for completeness of liabilities and expense capture as well as providing input with regards to variances
• Assist in all aspects of inventory analysis, including reconciliation of key reserves and roll-forward preparation
• Perform monthly expense trend and budget vs. actual analyses for review with key department personnel
• Assist in the review of contracts and other transactions for appropriate accounting treatment
• Participate in financial audits. Complete requested materials and assist in preparing assigned schedules and gathering requested support for the audits
• Document policies, procedure and workflow for assigned areas of responsibility
• Special projects as needed

Senior Accountant

Brand Manager

• Coordinate launches with each brand, marketing and merchandising teams
• Coordinate meetings to communicate brand needs/support
• Manage various budgets for each Owned Brand
• Work closely with the Analytics team for reporting
• Hold all teams accountable for timelines, deadlines, and marketing plan

Assistant Brand Manager

Data Analyst

• Aggregate and synthesize data from multiple sources (email, site, social, paid, merchandising reports) into a cohesive weekly performance readout
• Translate data into insights tied to editorial and merchandising strategy, highlighting what’s working and what’s not in areas such as imagery, copy, linking strategy, and product performance
• Present weekly findings in a clear, digestible format to merchandising and marketing leadership, enabling quick pivots and real-time adjustments
• Own recurring reporting (weekly, monthly, quarterly) across product categories, campaigns, and trend shops — connecting results back to topline brand and merchandising strategies
• Identify shifts in customer behavior, content engagement, and merchandising opportunities, surfacing recommendations proactively
• Build dashboards and reports using BI tools (ie Tableau or similar) to track KPIs such as sell-through, conversion, AOV, click-through, and engagement
• Partner with BI/data teams to ensure accuracy and consistency of data, while tailoring insights specifically to merchandising and content needs
• Act as the “data translator” within the merchandising team, ensuring analytics are always framed within the context of storytelling

Data Analyst, Merchandising

Customer Support

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction

Customer Service Representative

• Assist managers in training and developing customer service representatives
• Answer inbound escalated calls, chats, and emails with professionalism
• Review email, chat, and phone communications to ensure company policies and ideals are upheld
• Handle escalated customer calls, emails, and chats as needed
• Respond to customer questions and comments via phone, email, and live chat with speed and professionalism
• Answer inbound telephone calls and provide excellent customer support
• Research and resolve complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution
• Work together with other customer service team members to promote an environment of customer satisfaction
• Navigate proficiently through multiple systems
• Keep current and train customer service representatives with all new policy and procedures
• Remote Customer Service Team Lead role open to residents in Texas, Idaho, and Nevada
• This position may require working weekends and broad schedule flexibility

Customer Service Team Lead, Spanish/English Bilingual

• REVOLVE is a next-generation fashion retailer and premium e-commerce brand offering 45,000+ apparel, footwear, accessories and beauty styles
• Main purpose: Spanish Customer Service Lead (TX/ID/NV) assisting Managers in training and developing customer service representatives
• Answer inbound escalated calls, chats, and emails with professionalism and excellent support
• Train and develop a team of customer service representatives
• Review email, chat, and phone communications ensuring company policies and ideals are upheld
• Handle escalated customer calls, emails, and chats as needed
• Respond to customer questions and comments via phone, email, and live chat with speed and professionalism
• Research and resolve complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution
• Navigate proficiently through multiple systems and keep current on policies and procedures