REVOLVE

Marketing

• Develop and execute a comprehensive retention marketing strategy that enhances customer loyalty, increases repeat purchase rates, and reduces churn.
• Oversee email, SMS, push notification, and loyalty marketing programs to engage customers throughout their lifecycle.
• Utilize data-driven insights to create personalized customer journeys and dynamic content based on user behavior, demographics, and preferences.
• Track, analyze, and report on key retention metrics, including CLV (customer lifetime value), churn rate, repurchase frequency, and engagement rates.
• Lead A/B testing initiatives for messaging, timing, and creative elements to continuously improve campaign performance.
• Work closely with the merchandising, creative, product, and analytics teams to develop cohesive retention marketing strategies.
• Leverage surveys, reviews, and qualitative data to understand customer pain points and improve retention initiatives.
• Manage CRM tools and marketing automation platforms to enhance efficiency and scale retention efforts.

Director of Retention Marketing

• Provide analysis to support email, mobile push messaging, SMS, the Loyalty Club, and other retention channels
• Write queries and scripts to serve personalized content in emails and mobile push messages
• Define, implement, and automate weekly and monthly reports of key performance metrics, action items and alerts, and A/B test results
• Provide actionable email and push strategy recommendations based on key performance metrics, A/B test results, and various data sources
• Perform customer segmentation and customer lifetime value analysis to support retention strategy
• Establish and build relationships with stakeholders including marketing, engineering, merchandising, creative, copy etc.
• Help drive REVOLVE’s customer activation and retention strategy by using data to optimize lifecycle, batch, and transactional email campaigns
• Help develop programs to maximize customer retention, with a focus on repeat purchase, win-back, cross-sell, and upsell efforts
• Create data-driven, dynamic campaigns, audience segmentation strategies and testing plan to maximize ROI targets
• Prepare, test and schedule daily email sends
• Test and schedule mobile push notifications
• Plan and implement A/B tests on campaigns
• Develop and project manage triggered email campaigns and personalization in batch-sent email campaigns
• Prepare and present weekly email scorecard
• Maintain email calendar and gather assets
• Check and troubleshoot email code with basic understanding of HTML and PHP – can be learned on-the-job
• Oversee and monitor email list segmentation and list growth
• Provide ad-hoc reporting and analytical support to marketing team as needed
• Perform market research and monitor competitor’s email programs
• Help with Loyalty program implementation and measurement

Retention Marketing Specialist

Sales

• Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales
• Build lasting relationships with customers
• Assist in merchandising and maintenance of the sales floor
• Follow all company policies and procedures
• Provide honest and confident feedback to customers about style and fit
• Seek fashion and product knowledge to build your expertise
• Work with the team to keep the store customer ready, which means filling orders, stocking, re-merchandising, and light cleaning
• This role may require you to be flexible to occasionally performing work/duties other than the one you were hired into

Sales Associate

QA Engineer

• Train newly hired QA agents
• Facilitate ongoing training sessions for current QA agents to ensure knowledge retention and upskilling
• Coordinate training schedule with the hiring and training demands of the department
• Coordinate tools, resources and access to internal systems for new hires
• Provide training on new processes, policies and procedures for all agents when necessary
• Design courses to train agents to achieve the performance expectations of the department
• Collaborate with QA leads to identify areas where additional training is needed
• Develop, refine, and communicate QA operational workflows and procedures
• Maintain/update training materials, policies, and procedural documentation and ensure they are comprehensive, accurate, and user-friendly
• Partner with other departments to align QA processes with broader organizational goals
• Support the rollout of new tools and enhancements that impact QA workflows for process efficiency
• Identify gaps in current QA training and processes; propose and implement improvements
• Gather feedback from QA agents and managers to iterate and improve training and process materials
• Stay informed of industry best practices in QA and training to inform internal strategies

Quality Assurance Training Lead

Analyst

• Work directly with Process Innovation Manager to examine current processes and procedures to identify opportunities for improvement
• Collect and document requirements for projects and improvement efforts
• Coordinate and collaborate with the Buying, Planning, and Merchandising teams to understand needs and to ensure that desired results are achieved
• Develop, test, and implement new innovative processes for respective teams and ensure new practices are appropriately integrated
• Develop strategies, automate reporting tools, and streamline processes to help overall efficiencies
• Multi-task high priority, long-term projects and ad hoc requests from various departments

Process Innovation Analyst

Manager

• To support the business objectives by managing a team to fulfill the necessary processing (i.e. returns, receiving, picking, packing, shipping) of items within the expected timeframe in an accurate and efficient way.
• Coordinate personal and resources to plan the workflow and capacity of the team
• Responsible for staffing (hiring and training/coaching) of the team
• Accountable for weekly reporting on both team and individual metrics (i.e. UPH, overtime, errors)
• Work with HR to address any and all employee related concerns and issues
• Communicate with other teams to manage resources and provide interdepartmental solutions
• Participate in ongoing process improvements studies
• Develop and update standard operating procedures for departmental processes
• Manage team’s assigned schedules and make time clock adjustments
• Provide annual evaluations on team members

Fulfillment Manager

Content Manager

• Own the day-to-day execution of weekly on-site merchandising and content plans across FWRD Women’s, aligned to seasonal strategy and campaign needs.
• Assist with maintaining and updating the editorial and merchandising calendars, ensuring clear alignment with marketing moments and key product stories.
• Create compelling, trend-relevant stories across homepage, emails/newsletters and curated product pages, with a premium point of view.
• Partner with CRM/Marketing and Creative to align on-site stories with campaign email placements ensuring cohesive storytelling and accurate execution across touchpoints.
• Collaborate with the Women’s Buying team to identify key pieces and designer priorities to highlight, ensuring curation supports business goals and seasonal strategies.
• Support accurate and timely execution of product drops, seasonal campaigns, exclusives, and category pushes—ensuring assets, links, and product selections are correct and on-brand.
• Track performance metrics (CTR, sell-through, AOV, bounce rate, click-to-conversion where available) and use insights to optimize placements, storytelling formats, and weekly plans; recommend 1–2 tests/optimizations per week.
• Partner with Site Merchandising/UX and Copywriting to recommend and test improvements to taxonomy, filtering, search, and navigation stories that improve product discovery.
• Stay current on runway, social, and street style trends and translate insights into fresh on-site storytelling and merchandising ideas for Women.

Digital Merchandising Lead

• Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand.
• Drive and exceed individual KPI goals, by ensuring the highest level of Customer Service and quality of sales.
• Build lasting relationships with customers
• Assist in merchandising and maintenance of the sales floor.
• Follow all company policies and procedures.
• Provide honest and confident feedback to customers about style and fit.
• Seek fashion and product knowledge to build your expertise.
• Work with the team to keep the store customer ready, which means filling orders, stocking, re-merchandising, and light cleaning.

Sales Associate, Part Time

Designer

• Contribute to the design of seasonal activewear collections from concept to final sample.
• Create sketches, CADs, and detailed tech packs to communicate design intent clearly.
• Research fabrics, trims, finishes, and innovations in performance wear.
• Ensure designs balance style, function, and commercial viability.
• Work closely with the Design Director and Senior Merchant to ensure alignment on design vision, brand positioning, and merchandising strategy.
• Work closely with cross-functional teams including buying, product development, and technical design to ensure alignment and timely execution.
• Ensure all design work adheres to seasonal calendars and deadlines.
• Review samples and make fit, fabric, and construction adjustments as needed.

Designer – Active

Producer

• Produce and assist in producing owned brand shoots, collaboration shoots, REVOLVE editorial shoots and FWRD editorial shoots.
• Cast + book models for editorial, book talent travel, take care of all talent needs
• Scout, search for + confirm upcoming shoot locations
• Pick up all shoot supplies, transport to shoots, order + organize catering
• Assist Art Directors and Sr Producer with any tasks related to upcoming shoots, budget and shoot doc updates, calendar updates, invoicing, credit card reports, etc.
• Make sure shoots are running smoothly + take care of any on set needs

Junior Editorial Producer

Art Director

• Work directly with the Creative Director to interpret and elevate her ideas into full seasonal collections across RTW and select lifestyle categories.
• Lead design direction, ensuring innovation in silhouettes, fabrications, details, and finishes.
• Guide and mentor the design team, providing clear creative direction and ensuring flawless execution.
• Ensure the collection captures the Creative Director’s signature style while aligning with REVOLVE’s brand DNA and customer.
• Balance forward-thinking design with commercial appeal.
• Create cohesive collections that feel authentic, aspirational, and relevant in today’s fashion landscape.
• Partner with Merchandising, Product Development, Marketing, and Technical Design to deliver impactful collections on time.
• Support storytelling and campaign development that highlight the Creative Director’s voice and influence.
• Collaborate with external vendors and partners to bring innovative ideas and premium quality to market.
• Stay ahead of RTW and lifestyle fashion trends, competitor activity, and evolving consumer preferences.
• Translate cultural and global influences into accessible yet aspirational designs.
• Explore opportunities in sustainability, new fabrications, and innovative construction techniques.