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Senior Customer Service Representative
REVOLVESenior Customer Service Rep at REVOLVE providing support via calls, chats, and emails. Ensuring satisfaction through effective communication and problem resolution in a dynamic environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on problem resolution and customer satisfaction. Proficient in communication across multiple channels, including phone, email, and live chat, while effectively collaborating with team members and other departments.
Highest-signal resume keywords
Customer Service ExperienceComplaint ResolutionMicrosoft WordMicrosoft ExcelTyping Speed 50+ WPM
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Typing Speed 60+ WPMWebsite NavigationCustomer SupportHelp Desk ExperienceCall Center Experience
Soft Skills
ProfessionalismTeam CollaborationTraining and Mentoring
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer SatisfactionInbound CallsLive ChatEmail SupportEscalation Management
About the role
Key responsibilities & impact- Answering inbound telephone calls and providing excellent customer support
- Responding to customer questions and comments via phone, email, and Live Chat and SMS with speed and professionalism
- Responsible for researching and resolving complaints to ensure customer retention and satisfaction
- Follow up on all written correspondence and escalate to customer service manager on duty as necessary
- Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
- Handling customer escalations via phone, email, Live Chat and SMS with professionalism and accuracy
- Answering questions and helping customer service representatives who need assistance
- Helping newly hire agents during their training period and allowing them to shadow and observe as they work as necessary
Requirements
What you’ll need- Experience with Microsoft word and excel
- High School Diploma
- Type 50+ words per minute
- 1+ years in Customer Service, help desk or call center experience (preferred)
- Type 60+ words per minute (preferred)
- Working knowledge of website navigation (preferred)
Benefits
Comp & perks- Required equipment will be provided