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Spanish Customer Service Representative
REVOLVECustomer Service Representative at REVOLVE handling customer inquiries via phone, email, and chat. Resolving issues while providing excellent customer service in a fast-paced environment.
About the role
Key responsibilities & impact- Answering inbound telephone calls and providing excellent customer support
- Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
- Responsible for researching and resolving complaints to ensure customer retention and satisfaction
- Follow up on all written correspondence and escalate to customer service manager on duty as necessary
- Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
Requirements
What you’ll need- Fluent in both English and Spanish
- Experience with Microsoft word and excel
- High School Diploma
- Type 50+ words per minute
- 1+ years in Customer Service, help desk or call center experience
- Type 60+ words per minute
- Working knowledge of website navigation
Benefits
Comp & perks- Required equipment will be provided
- Must be available for the following shift: 07:00am - 3:30pm PST (Days off TBD)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicehelp deskcall centertyping speed 50+ words per minutetyping speed 60+ words per minutewebsite navigation
Soft Skills
customer supportproblem resolutionprofessionalismcommunicationteamworkcustomer satisfaction
Certifications
High School Diploma