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Customer Service Representative
Anchor UtilityCustomer Service Representative for utility billing and account maintenance, delivering exceptional customer support from anywhere. Passionate about solving problems and enhancing customer experience.
About the role
Key responsibilities & impact- Answer inbound customer calls, emails, and support tickets
- Assist customers with utility billing questions, account maintenance, and payment inquiries
- Resolve customer concerns while providing exceptional service
- Research customer accounts and accurately document interactions
- Process payments, forms, and service requests
- Escalate complex issues to the appropriate internal teams
- Maintain accurate customer records and follow up on outstanding requests
- Collaborate with internal departments to ensure timely issue resolution
- Meet departmental goals for quality, accuracy, and response times
- Contribute to continuous process improvement and provide feedback to enhance the customer experience
Requirements
What you’ll need- 2 years of customer service experience
- Excellent verbal and written communication skills
- Strong problem-solving and critical thinking abilities
- Comfortable navigating multiple computer systems and Microsoft Office
- Highly organized with strong attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Self-motivated with the ability to work independently in a remote setting
- Commitment to providing exceptional customer service and building positive customer relationships
- Preferred: Bilingual (Spanish/English)
- Preferred: Experience in utility billing or the utility industry
- Preferred: Experience working in a call center or customer support environment
- Preferred: Experience using CRM or customer service software
- Preferred: Ability to work the 9:30 a.m.-6:00 p.m. Pacific Time schedule
Benefits
Comp & perks- Fully remote work environment
- Collaborative and supportive team
- Opportunities for professional growth and development
- A culture focused on teamwork, innovation, and exceptional customer service
- The opportunity to make a meaningful impact by helping customers every day
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Account MaintenancePayment ProcessingDocumentation AccuracyIssue ResolutionProcess Improvement
Soft Skills
Attention To DetailOrganizational SkillsSelf-MotivationCritical ThinkingAbility To Manage Multiple Priorities