Anchor Utility

Customer Support

• Answer inbound customer calls, emails, and support tickets
• Assist customers with utility billing questions, account maintenance, and payment inquiries
• Resolve customer concerns while providing exceptional service
• Research customer accounts and accurately document interactions
• Process payments, forms, and service requests
• Escalate complex issues to the appropriate internal teams
• Maintain accurate customer records and follow up on outstanding requests
• Collaborate with internal departments to ensure timely issue resolution
• Meet departmental goals for quality, accuracy, and response times
• Contribute to continuous process improvement and provide feedback to enhance the customer experience

Anchor Utility

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative