Customer Service Representative

Anchor Utility

Customer Service Representative assisting customers with utility billing inquiries via phone and email. Focused on exceptional service and problem-solving in a fully remote environment.

Posted 7/11/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Answer inbound customer calls, emails, and support tickets
Assist customers with utility billing questions, account maintenance, and payment inquiries
Resolve customer concerns while providing exceptional service
Research customer accounts and accurately document interactions
Process payments, forms, and service requests
Escalate complex issues to the appropriate internal teams
Maintain accurate customer records and follow up on outstanding requests
Collaborate with internal departments to ensure timely issue resolution
Meet departmental goals for quality, accuracy, and response times
Contribute to continuous process improvement and provide feedback to enhance the customer experience

Requirements

What you’ll need

12 years of customer service experience
Excellent verbal and written communication skills
Strong problem-solving and critical thinking abilities
Comfortable navigating multiple computer systems and Microsoft Office
Highly organized with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Self-motivated with the ability to work independently in a remote setting
Commitment to providing exceptional customer service and building positive customer relationships

Benefits

Comp & perks

Fully remote work environment
Collaborative and supportive team
Opportunities for professional growth and development
A culture focused on teamwork, innovation, and exceptional customer service
The opportunity to make a meaningful impact by helping customers every day

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Problem-Solving AbilitiesHighly OrganizedSelf-MotivatedAbility To Manage Multiple Priorities