Legal Customer Service Representative, Remote

Advocacy Solutions

Customer Service Representative dedicated to helping customers obtain Social Security benefits. Responsible for interacting with customers and resolving inquiries through various channels.

Posted 7/8/2026full-timeRemote • Florida, Illinois, Massachusetts, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas, Virginia, West Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Interacts with customers via telephone, email, or in person to provide support and information on services.
Collects and enters information for services.
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Performs other related duties as assigned.

Requirements

What you’ll need

Minimum of a high school diploma or G.E.D.
Two years of telephone customer service or previous call center experience
Associate's degree is preferred
Telephone experience is required
Auto dialer experience is highly preferred
Bilingual ability in English and Spanish is a plus
Quiet area for a home office away from noise and distractions
Reliable and dependable attendance
Excellent reading, writing, and verbal communication skills including active listening
Must pass a background check and typing test with a minimum typing speed of 35WPM
Proficient computer skills with the ability to learn new software
Ability to sit for a long period of time

Benefits

Comp & perks

health, dental, and vision insurance
company paid life insurance and disability insurance
a 401(k) plan with an employer match
paid time off after 90 days of employment
ten company paid holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Typing Speed of 35WPMProficient Computer SkillsInformation CollectionCustomer Account ManagementData Entry

Soft Skills

Active ListeningProblem SolvingDependabilityAttention to Detail

Certifications

High School Diploma or G.E.D.Associate's Degree (Preferred)