Advocacy Solutions

Customer Support

• Interacts with customers via telephone, email, or in person to provide support and information on services.
• Collects and enters information for services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Legal Customer Service Representative, Remote

Manager

• builds and maintains positive client relationships via phone, email, and mail
• assists and consults with Senior Advocate in the organization and management of client files and records
• reviews completeness of client files within the VA’s system
• responds appropriately to all client, staff, and authorized third party communications
• prioritizes and completes varied administrative tasks independently
• ensures all VA administrative and regulatory deadlines are met
• proficient in utilizing office technology and software programs
• works in a team environment

VHG Case Manager

Associate

• assist the Senior Advocate/Team Leader of an advocate department
• provide technical legal support to the Senior Advocate
• become familiar with relevant statutes, regulations and case law
• review and bookmark records and files
• assist the SA in identifying issues, providing legal research, and drafting of arguments and briefs

VA Associate Advocate

• Answer calls on auto dialer from potential clients.
• Patiently explain the documents to the clients.
• Walk the clients through the process of how to electronically sign documents via text and email.
• Document the calls accordingly so that our phone system can dial the next call.
• Performs other related duties as assigned.

Legal Customer Service Representative – Retainer Specialist

Analyst

• conduct outbound calls to veterans or their survivors
• verify information regarding eligibility for disability compensation
• use VA’s Schedule for Rating Disabilities to determine percentage of disability
• write recommendations after analyzing information
• perform other related duties as assigned

VA Intake Analyst

Call Center Representative

• receive all inbound and outbound calls for potential disability clients
• perform general office clerk duties (i.e., check email and Chat communication consistently)
• ask questions verbatim from a script to confirm eligibility for the potential client
• respect client confidentiality
• comfortable taking repetitive, back-to-back calls every work day
• flexibility to change work hours based on company needs
• performs other related duties as assigned

• interacts with customers via telephone, email, or in person to provide support and information on services
• collects and enters information for services
• fields customer questions and complaints and ensures appropriate actions are taken to resolve issues
• maintains customer accounts and records of customer interactions

Customer Service Representative

• builds and maintains positive client relationships via phone, email, and mail
• assists in the organization and management of client files and records
• reviews completeness of client files within the VA’s system
• responds appropriately to all communications in the timely manner
• prioritizes and completes varied administrative tasks independently
• ensures all VA administrative and regulatory deadlines are met
• proficiency in utilizing office technology and software programs
• works in a team environment