Customer Service Representative

Advocacy Solutions

Customer Service Representative providing assistance to clients regarding their Social Security benefits inquiries. Responsible for addressing questions and resolving complaints via various communication methods.

Posted 6/30/2026full-timeRemote • Florida, Illinois, Massachusetts, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas, Virginia, West Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

About the role

Key responsibilities & impact

interacts with customers via telephone, email, or in person to provide support and information on services
collects and enters information for services
fields customer questions and complaints and ensures appropriate actions are taken to resolve issues
maintains customer accounts and records of customer interactions

Requirements

What you’ll need

minimum of a high school diploma or G.E.D
two years of telephone customer service or previous call center experience
excellent reading, writing, and verbal communication skills including active listening
must pass a background check and typing test with a minimum typing speed of 35WPM
service-oriented and able to resolve customer grievances
proficient computer skills with the ability to learn new software
bilingual ability in English and Spanish is a plus

Benefits

Comp & perks

health, dental, and vision insurance
company paid life insurance and disability insurance
401(k) plan with an employer match
paid time off after 90 days of employment
ten company paid holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Account ManagementInformation CollectionData EntryIssue ResolutionTyping Skills

Soft Skills

Excellent Communication SkillsService-Oriented AttitudeProblem-Solving Skills

Certifications

High School Diploma or G.E.D