Call Center Representative

Advocacy Solutions

Intake Agent receiving calls from potential clients regarding Social Security disability benefits. Provide exceptional customer service while confirming client eligibility for services and maintaining confidentiality.

Posted 6/30/2026full-timeRemote • Florida, Illinois, Massachusetts, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas, Virginia, West Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

About the role

Key responsibilities & impact

receive all inbound and outbound calls for potential disability clients
perform general office clerk duties (i.e., check email and Chat communication consistently)
ask questions verbatim from a script to confirm eligibility for the potential client
respect client confidentiality
comfortable taking repetitive, back-to-back calls every work day
flexibility to change work hours based on company needs
performs other related duties as assigned

Requirements

What you’ll need

minimum of a high school diploma or G.E.D
two years of previous high-volume call center experience
2 years of experience using an auto dialer software
experience reading verbatim from a script in a metrics-driven environment highly desired
excellent reading, writing, and verbal communication skills including active listening
must pass a background check and typing test with a minimum typing speed of 35 WPM
bilingual ability in English and Spanish is a plus

Benefits

Comp & perks

health, dental, and vision insurance
company paid life insurance and disability insurance
401(k) plan with an employer match
generous paid time off package after 90 days of employment
ten company paid holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

High School Diploma or G.E.DCall Center ExperienceAuto Dialer SoftwareVerbatim Script ReadingTyping Speed of 35 WPM

Soft Skills

Excellent Communication SkillsActive ListeningClient ConfidentialityFlexibilityRepetitive Call Handling