Call Center Representative

Advocacy Solutions

Intake Agent receiving calls from potential clients regarding Social Security disability benefits. Provide exceptional customer service while confirming client eligibility for services and maintaining confidentiality.

Posted 6/30/2026full-timeRemote • Florida, Illinois, Massachusetts, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas, Virginia, West Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills, including reading, writing, and active listening, while effectively managing high-volume inbound and outbound calls. Proficient in using auto dialer software and maintaining client confidentiality in a metrics-driven environment.

Highest-signal resume keywords

High-Volume Call Center ExperienceAuto Dialer Software ProficiencyVerbatim Script ReadingBilingual in English and SpanishTyping Speed of 35 WPM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High School Diploma or G.E.DCall Center ExperienceAuto Dialer SoftwareVerbatim Script ReadingTyping Speed of 35 WPM

Soft Skills

Excellent Communication SkillsActive ListeningClient ConfidentialityFlexibilityRepetitive Call Handling

About the role

Key responsibilities & impact

receive all inbound and outbound calls for potential disability clients
perform general office clerk duties (i.e., check email and Chat communication consistently)
ask questions verbatim from a script to confirm eligibility for the potential client
respect client confidentiality
comfortable taking repetitive, back-to-back calls every work day
flexibility to change work hours based on company needs
performs other related duties as assigned

Requirements

What you’ll need

minimum of a high school diploma or G.E.D
two years of previous high-volume call center experience
2 years of experience using an auto dialer software
experience reading verbatim from a script in a metrics-driven environment highly desired
excellent reading, writing, and verbal communication skills including active listening
must pass a background check and typing test with a minimum typing speed of 35 WPM
bilingual ability in English and Spanish is a plus

Benefits

Comp & perks

health, dental, and vision insurance
company paid life insurance and disability insurance
401(k) plan with an employer match
generous paid time off package after 90 days of employment
ten company paid holidays