Case Manager

Advocacy Solutions

Case Manager supporting military veterans by managing client relationships and files. In a remote role, assisting Senior Advocates in achieving client goals and ensuring compliance with VA standards.

Posted 6/30/2026full-timeRemote • Florida, Illinois, Massachusetts, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas, Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $41,600 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management skills through effective communication and organization. Proficient in administrative tasks and compliance with regulatory deadlines while utilizing office technology and software.

Highest-signal resume keywords

Client Relationship ManagementData Entry ExperienceOffice Technology ProficiencyAdministrative Task ManagementPersonal Identity Verification (PIV) Card

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryAdministrative ManagementFile OrganizationRegulatory ComplianceOffice Software Proficiency

Soft Skills

Effective CommunicationTeam CollaborationTime ManagementIndependence

Certifications & Qualifications

Personal Identity Verification (PIV) Card

Industry Keywords

Client FilesVA SystemTelephone Experience

About the role

Key responsibilities & impact

builds and maintains positive client relationships via phone, email, and mail
assists in the organization and management of client files and records
reviews completeness of client files within the VA’s system
responds appropriately to all communications in the timely manner
prioritizes and completes varied administrative tasks independently
ensures all VA administrative and regulatory deadlines are met
proficiency in utilizing office technology and software programs
works in a team environment

Requirements

What you’ll need

minimum of an associate degree or 3 years of work-related experience
obtain a Personal Identity Verification (PIV) card within six months of employment
telephone experience is required
experience using computers and performing data-entry functions

Benefits

Comp & perks

health, dental, and vision insurance
company paid life insurance and disability insurance
401(k) plan with an employer match
paid time off after 90 days of employment
ten company paid holidays