VHG Case Manager

Advocacy Solutions

Case Manager responsible for coordinating client services for veterans. Maintain client relationships and manage administrative tasks.

Posted 7/3/2026full-timeRemote • Florida, Illinois, Massachusetts, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Texas, Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and technical aptitude while effectively managing client files and communications. Proficient in time management and organizational skills to meet administrative and regulatory deadlines.

Highest-signal resume keywords

Customer Service SkillsTime Management SkillsOrganizational SkillsExcellent Written CommunicationExcellent Oral Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryFile ManagementAdministrative TasksTechnical AptitudeOffice Technology Proficiency

Soft Skills

Positive Client RelationshipsTeam CollaborationReliable Attendance

Certifications & Qualifications

Associate Degree

Industry Keywords

VA SystemClient CommunicationsRegulatory Deadlines

About the role

Key responsibilities & impact

builds and maintains positive client relationships via phone, email, and mail
assists and consults with Senior Advocate in the organization and management of client files and records
reviews completeness of client files within the VA’s system
responds appropriately to all client, staff, and authorized third party communications
prioritizes and completes varied administrative tasks independently
ensures all VA administrative and regulatory deadlines are met
proficient in utilizing office technology and software programs
works in a team environment

Requirements

What you’ll need

minimum of an associate degree or 3 years of work-related experience
customer service skills
technical aptitude
time management and organizational skills
excellent written and oral communication skills
reliable and dependable attendance
telephone experience required
experience using computers and performing data-entry functions

Benefits

Comp & perks

health, dental, and vision insurance
company paid life insurance
disability insurance
401(k) plan with an employer match
paid time off after 90 days of employment
ten company paid holidays